A Super Move

I use a super move with my cube smart storage unit. I took the offer of the free person and truck, biggest mistake. I booked it 8.00am in the morning because my friend was going to help me. He owns a store so 8 in the morning was perfect for him. In the day of the move I check my phone and see two messages on my voice left late at night. I hear the voice message and they stated they can’t come at 8:00am because of another move and they was backed up. I was pissed because my stuff was already outside at this time and my friend had to leave soon. I could not believe they called me the night before to tell me this information. I called them right away and asked why they are not there at 8:00am. They said they called me to tell me they be there at 11:00am. At 11:00am I had other plans. Which I had to cancel those plans. My family was also helping me and got mad at me about the whole ordeal. I wish they would have called me two days in advance to tell me this then I would have gotten a moving company that can meet me at that time and date. At the same time I had to deal with negativity from a family member about the situation. Instead of trying to help me this person was bashing me verbally and acting like a monster. I understand I should have checked my messages earlier but I was busy packing up my things and they used a different phone number to call then what is on the card. I felt it was unprofessional for the company to cancel on me last minute. The night before and the day of the move. I even asked them can they find another guy or truck. They stated they will find out and never called me back. I had to find out by calling them back that the manager started no to finding another person or truck. I asked to speak to the manger, I was told he wasn’t there and they hung up the phone. This storage company is horrible I will never call them for anything again. Very disrespectful.

I booked super move through Cube Smart storage since they offered a free truck. After calling multiple times I finally spoke to the manager and asked if could hire 2 men to assist with my move at an additional cost. He was less than personable but none the less scheduled everything. Everything seemed fine until the day of the move the driver calls and is 3 hours late and has no explanation! Then he arrives at my building without insurance! I asked for my items to be wrapped and paid additional for wrapping. It took then 4 hours to move a 1 bedroom apt in to a truck! Not to mention they did no packing what so ever! We arrive at Cube Smart storage and I see my wood furniture is damaged has multiple dents and scratches. All of my items are thrown in storage unit with no rhyme or reason. Knobs broke off all my dressers and night stands. Nothing was wrapped! The entire move took 6 hours. The distance between the apt and the storage unit was 6 miles. While the men that arrived were polite they were inexperienced and essentially ruined my beautiful furniture. Now that I’m moving out of my unit I can see all the damage that has been done. I paid 3 months for a storage unit and most all of these items will have to be disposed of. Really bad experience for a single girl relying on professionals to move her out! I recently moved again and used OZ movers and they are an amazing well oiled machine. Only 4 hours to move out 2 bedrooms and no damage!