Total Comfort

This company cannot be trusted to honor its promotions. It offers a referral gift card but does not follow through. Many calls to ask them to send the promotion gift card have gone unanswered. Terrible!

SCAM!
Had a guy come out because some heat vents were blowing cool air. He was here for over 3 hours and said he didn’t know what was wrong, possibly a zoning issue, but he promised that someone would call me the next day with ideas. It has been 2 weeks and I never got a call.
I called today because I wanted an explanation for why I was not called and a refund of the $ 100 I paid the guy to do NO work and give me a false promise. One of their service managers today told me that they had on record from 2009 when my new furnace was installed that there was indeed a zoning issue. And I can’t be mad that nothing was fixed because «Well he was a tech guy not a service guy so he couldn’t have done anything anyway… «OK so you had ON RECORD the whole time that there was a zoning issue, yet you sent a tech over anyway when you KNEW what the problem was and knew that he was not qualified to fix it?! And now they want to send in the service guy who installed my furnace in the first place so he can look at it. Absolutely not. Why didn’t you send him the first time? Why did you make me pay for a tech who couldn’t do anything? Because TC wants to suck as much money out of you as possible.
I have been a loyal customer for 15 years. I am leaving and never coming back.
Oh and they won’t give me a refund. Heyoooo.

Very professional and knowledgable! If you’re tired of the coupon-​book-​free-​lunch type heating company then give these guys a try!

Had Total Comfort quote a new furnace and a/​c. Liked their salesman and all that they stood for but had a more competitive quote. The quote they provided included a price match guarantee. The competitive quote met every requirement noted in their price match guarantee so I asked them to honor it. It has now been 6 days and they have not communicated with me. I am not impressed nor do I understand why they offer a guarantee that they don’t stand behind.