Midas

I brought my car to the VW dealership on 12 – 07 for an oil change and was told that there was an issue with my left axle, which I was unaware of prior. Since I had replaced both of my axles 10−07−14 ($ 571 total) at the Midas in New Hope, I returned there the following day, 12 – 08, and was was informed there is a 12mo./12,000 mi. warranty on the axles. It has been 14 mo., 1 day since the initial repair, but I only drove the vehicle 5,500 miles total the entire past year. I was told the part will be covered, but I needed to pay labor ($ 130). I wasn’t too excited about that, but of course I paid. I picked up the vehicle that day at close, and while driving it home, it shook profusely and felt as if the whole wheel was going to pop off. I brought the car right back the following day, and was told that now it’s the right axle, and will be another $ 130…
WHAT!!! My wheel never did this prior, and VW would have said there was an issue with the right axle on Monday. All I truly wanted was for this place to stand behind the work they did a year ago, oh, a and the prior day. But that’s too much to ask. Nathan the manager was horrid– just stated I want something for free (umm– I’ve already paid you $ 700 and my car is NOT FIXED… what’s free about that?!?). Actually they sabotaged my vehicle and made it inoperable. And, to make matters worse, the owner Sandy never returned my phone call.
Just plain deplorable…
Please read my next review. I arrived at Midas in Brooklyn Park on 12 – 10 who took care of the axle that was improperly done the day before at New Hope at no charge. And there shouldn’t be… Manager Dan was truly amazing!

Very seldom do you come across a completely honest auto repair service, but I can honestly and whole heartedly recommend this Midas shop. I scheduled an appointment to have the front brakes replaced because Luther Brookdale Chev said they were shot and needed to be replaced. They gave a quote of $ 360. I brought my car in this morning. Midas did a complete check including measuring the pads and rotors. Guess what, everything was just fine and no work had to be done. They said to stop in next summer and have them checked again. BTW there was no charge for the check. I thanked them very much for their honesty. Don’t go to Luther for service other than oil changes.

I have been a customer for about 7 years. They are wonderful. They provide excellent customer service, they will go above and beyond to make sure you are taken care of. They are very honest, and will tell you if you need to have something fixed right away, or if you have the ability to wait.

I’ve used their services a few times now and can’t speak highly enough of the concise, fast and expectation exceeding service I’ve received. One visit was a number of repairs and routine maintenance (rear brakes) that was overdue, expecting the cost to be formidable, I received three estimates at three different price/​quality points and the attached «pro’s and con’s» we’re thoroughly explained. On another visit, for routine maintenance (front brakes this time), I found my already due oil change taken care and my awful old wiper blades replaced — neither of which showed up on the bill.
The friend that referred me to Nate and Mike’s shop has nothing but similar things to say.