New Holland Ford

horrible mechanics and horrible customer service. my husband and i nearly got killed thanks to their great mechanics who «fixed» our brakes! be very very careful using this dealerships mechanics. and don’t expect anyone from the dealership to call you back. they do not care about their customers.

I used the quick lube service and the people were very helpful and I was in and out in about 20min thank you all

Went in for an oil and filter change, WOW, what a great service center and waiting lounge. I work in a Dc area dealership and the lounge blew me away. The waiting lounge was clean and had everything to offer customers that the highend dealership offer, coffee, free wifi, free computers, and free cans of soda. I was in and out in 25 mins, didnt need an appointment, they have a quick lube that performs factory maintenance.

This review is on the behalf of my father; this is not my own opinion on this business:
I took my van to New Holland Ford for a noise in the engine and a hard shift in the transmission. These two issues were the main reasons for which I brought the truck in for service. During the test drive, the technician heard no noise in the engine and experienced no hard shifting that I described.
While I was there, I added asked the technician to check the battery since it regularly goes dead after sitting for two days. This request I knew was not under warranty. They said problem was in the dome light module which they claimed was fixed. The total cost was $ 241.00. The next weekend, after sitting for two days, the battery was dead again. Apparently the issues was never fixed.
I am very dissatisfied with the quality of the technicians at this facility. I worked as a mechanic for ten years, and during my stint, I learned a lot about the trade — particularly customer service. The labor that I was charged included a technician checking my tire wear and supposedly cleaning my battery (I later discovered massive amounts of corrosion leading me to believe the battery was never cleaned). I do not appreciate being billed for someone to check the wear on my tires with the intention of selling me a new set. This is a shady business practice, and as a result, I will not be taking my vehicle here for non-​warranty issues ever again.