Packard of Vermont

These guys have gone above and beyond for me– for 25 years– great service, bought 2 great 240’s from them. I won’t take my car anywhere else, period.

After taking my Volvo to a service shop closer to my house and getting charged way more than retail price for parts and paying $ 99 an hour for labor, I got fed up and took my car to Packard to finish the job. For less than $ 100 total (used parts and cheaper labor), they fixed the problem while I waited. That’s excellent service.

I only took my car here a couple of times (because it only needed to be serviced a couple of times when in Vermont — not because I took it anywhere else while in VT), and was completely satisfied with the service. It was recommended to me as a good place to take Volvos; always appreciating going to a mechanic that specializes in Volvos, I felt good taking my car there.
The first time I took my car there was what really made me trust them. I had to get it towed to them from a bit of a distance, and I ended up being slightly late and knew I wouldn’t be able to get there before they closed, but I had been calling them throughout the afternoon and they said «no worries», and someone stuck around to help me when I got there (and managed to fix the problem in about 5 minutes and send me on my way, which was awesome). The second time I took my car there was for some general maintenance, and while it was a bit of time ago (thus, I do not remember all of the details), I don’t remember being appalled by the cost, or feeling like the repairs took an unreasonable amount of time.
I’m not giving them four stars because I actively think that they don’t deserve five — I just didn’t take my car there enough to feel qualified to evaluate if it really is five star service. Still a place that I trust, though.