Montesi Motors

Everything checked out great. Took my 2015 GTI in for it’s 20,000 mile maintenance service and in two hours I was already out the door headed back home. Everyone at the desk was extremely helpful and courteous to me. I’ll definitely be back for my 30,000 mile maintenance and beyond!

I have used Montesi VW for 7 years to service 4 older VWs, a Touareg with 170,000 miles, a Jetta TDI with 125,000 miles, and 2 other Jettas.
They have always provided prompt courteous service and do a great job communicating repair status and options while my cars are in for service.
They provide a free morning shuttle to New Haven and they are located on a CT Transit route if you need access while your car is in the shop.

This dealer went the distance and had VW pick up the charges for me after I put regular gas in my diesel wagon. I was traveling home to Maine when I mistakingly put the wrong gas in the car. I was at BP station filling up when I realized what I did. I knew not to start the engine (thank goodness) and had it towed to this dealer ship. Although they originally said they could have it done that day so I could continue home when they didn’t finish they rented a car for me and had charges waved!!” A big thank you to the service manager.

I would highly not recommend using this dealership for service. I brought my TDI Jetta wagon to be repaired there, which they quoted as a $ 7500 repair. We were able to work with them on the price somewhat because the car was only a hundred or so miles out of warranty and the break most likely occurred while it was under warranty. Anyway, they returned the car to us still unfixed, and requesting another $ 2000 to repair. All of this is to say, they initially misdiagnosed my car, charged a ridiculous amount of money, when it should have been covered under warranty, and then never actually fixed it. I would not recommend getting your service here.

When purchasing my new vehicle, I informed my salesman that I didn’t want their detailing crew to wax my new vehicle. I planned to wax it myself. The reason being an orbital buffer can be a dangerous weapon in unskilled hands and can ruin a car’s finish by leaving behind ugly swirl marks. To the average driver it’s not a big deal, but to an auto enthusiast it’s a very big deal. «Fish scales» are very hard to get rid of. So I made my request very clear to my salesman and he agreed to honor it. I forget his name but I probably have it somewhere in my records.
So two weeks later my car arrived and low and behold; there were fish scales everywhere. The salesman claimed it was never waxed, but my guess is he cared more about making the sale that day than reordering a new car.
Based on this experience and the other experiences in the past, it’s really hard for me to recommend Montesi Motors. They’re probably a fine dealership for teenage Jetta-​driving bimbos who can’t change their own wiper blades. But for people who know cars, I recommend to stay away from this dealership.

Will I do business with Montesi again? No
Do you I recommend you do business with Montesi? Absolutely not.
I purchased a vehicle at this dealership October 2010. I have purchased new cars for the past 10 years and I don’t generally tolerate someone giving me the run around and not being forward with me. I’ve had the pleasure of purchasing from the same Toyota sales person for the past 6 years, He has always been respectful so I credit this positive relationship with Bill at Toyota for my reckless placement of credibility I put into this dealership. Hopefully after reading this you can be better informed and pick a different dealership to do business with.
Let us start with the numbers. I understand people need a reasonable profit at the end of the day to have a good sale which I am okay with although, I was lead to believe one figure and found out much later this not to be the case. My trade as I understood, was $ 10,600.00 which was below the figures I had pulled by 1,000 but I felt it was a reasonable offer. The paperwork said $ 10,000.00 and when I questioned this, I found out that included taxes I was paying on my trade in. I certainly never had to pay taxes on a trade before since I paid taxes when I bought it! My experience is what the salesman said I was getting on trade is what showed on the paperwork.
Second big problem; Vin etching. I specifically requested NOT to have this service for $ 189.00 and again there it was on the contract. I told the gentleman I initialed paperwork opting to not have the vin etching. He left and minutes later the salesman came in attempting to persuade me to leave it on there because it was only $ 189.00 and it is only «like a dollar increase» and how I should have it as though he were mad I questioned this. He even, which appalled me completely, said he got me a great deal so I should just go with it and I quote «after what I did for you.» Well I didn’t sign up for it. Mind you at this moment I have the key in hand and my plates coming off my trade in. I told him he won’t get business from me again and I am not happy about it and for the sake of moving the paperwork along I was just signing the contract. He shook my hand and left.
So, where did I go wrong? Well, instead of looking at a quarter page «summary» of my sale and trusting the figures the salesman was giving me, I should have asked for everything broken down. This is where my trust in Bill foolishly trickled down to the new salesman. I knew something was wrong with the figures they were giving me because the payments just didn’t work out based off what I calculated. I was right, they messed up figures on the trade which they caught during the process of negotiating price. I couldn’t catch this other than to say it didn’t sound right because they didn’t have breakdowns for me other than what my salesman was telling me. This was also mentioned in the room when we had the confrontation about the vin etching. My salesperson said «I could have just left it the way it was you were happy but I didn’t» in regards to the miscalculation of numbers leading to my payment. I guess I should feel grateful he didn’t try to screw me more is what he was saying.
Here is how they differed from my Toyota dealership.
* Bill at Toyota also showed me the dealer record with all options of the car listed for me to seem, they didn’t.
* Bill always provided their written evaluation of my trade in with the figure clearly shown
* Bill had a «summary» of all figures but this was broken down into where each amount is coming from so I didn’t have surprises later. This VW dealer gave me a quarter page print out of totals not breakdowns and I had to rely on the salesman to tell me what the figure consisted of such as $ 10.6 on trade. yeah right.
* Bill and Toyota NEVER added services I did not request and intentionally signed off on later then try to force me into it after everything was done.
I also had Bill’s complete attention, not my salesman who was dealing with home matters on his cell phone. I understand if he needed to excuse himself to handle something at home but to text on his iphone while we were in a conversation was rude.
Don’t waste your time. Use my experience and please seek an alternative dealership. If this had gone the other way, I would be here tell you all the positives as well because good reviews are just as important as the bad. I was told by a gentleman at this dealership that they were an honest family owned business and how they wanted us to be happy when we first arrived. Not exactly how it panned out is it?
Lastly, I want to throw this little bit of information out there; the convergence fee was over $ 200 which they told me was for registration and such but you also get charged separate fees for this on your contract again. Maybe another dealership will submit some paperwork for less than $ 200 and I was told immediately when I asked that this figure was not negotiable.