Enterprise Rent-A-Car

Natasha and the team at the Crown Street Enterprise branch in New Haven always provide cheerful and impeccable service. I travel a lot for my job and I’ve rented from just about every car company and kind of rental outlet you can imagine. The experiences are usually fine, sometimes awful, but they never come anywhere close to the incredible level of service I get here.

In NYC for business then headed to MA to visit family for Christmas, but there wasn’t a car anywhere in mid-​town!
So we caught Metro-​north to New Haven where a friendly Enterprise employee met us at the train. And the rental was less than ¼ the cost quoted by Hertz, even with airport drop-​off. Oh, and they let us add a second car for my daughter at the same rate. Amazing. Very happy.

I used Enterprise at the suggestion of my car dealership. The staff was courteous and helpful getting me into the type of vehicle I wanted efficiently. They called the next day to check on my satisfaction. They worked with my insurance company regarding payment and even delivered me to the dealer when my car was repaired. I was very pleased with courteous and professional service I got. I recommend them highly and will use them again should the need arise.

Cars are clean and new. Service is average. Very expensive.

Good level of customer service. Good selection of vehicles. They do their best to be accommodating. I’ve rented from them for personal use and for business.

I do not understand the negative reviews. I have used Enterprise on Crown St in New Haven several times and have always gotten great service. In April I met Brian and Barbara and they were the best!!! They were personable and funny and knew exactly how to help me. They gave me a great car at a great rate. When Brian came to pick me up, I didn’t know that he was waiting and waiting… and when I saw him there and came out to the car, he was very cool with everything, not at all annoyed that I had kept him waiting. I will absolutely use this office whenever I need to rent a car. They really are the best. Thank you Brian and Barbara!!!

Excellent Customer Service. Expedited service because I was trying to wrap the rental up in just 30 minutes while on my dinner break… successful thanks to Lauren and her making it happen. Great rental car. 100% satisfied with everything.

I had a great experience with the Enterprise New Haven crew at the Crown St location. I rented a car shortly after moving to New Haven and ran into some issues (word of advice: CAREFULLY review their policy if you plan to pay via debit card!) with my card. On the verge of panic, they found a way to make it work and even gave me a far nicer car than I had planned on renting. They were super nice and professional, but willing to bend and work with me in a situation where I really would have been in a jam had they not been so. I will need a rental car again in Charlotte next month, and thanks to this positive experience will be using Enterprise there. Thanks again ladies!

We usually use Avis when taking Metro North to New Haven since it is in the station but I usually use Enterprise elsewhere and thought I’d give this one a shot. We normally have great luck with them picking us up b/​c you know their motto and all is «we’ll pick you up.» I had called on my way to confirm a pick-​up when our train got in and was told to call two stations away which I did. Then we arrived and waited… and waited…20 minutes later I called and they apologized and told me to wait by the flagpole which my young son and i did and then waited even more. I finally called again now being nearly an hour after our train and they told me they had no idea where my driver was and to just grab a cab if I wanted. Luckily they paid for it. But then they weren’t even overly apologetic when I arrived and were only half paying attention. My ride back to the train station the next day was a lovely gentleman but he was the only thing I could recommend about this place. We will stick with Avis from now on when heading to New Haven.

This place is amazing. The staff are courteous, precise, and always have what you rented – I learned that they go far out of town to pick up a car if they do not have what you reserved before your arrival! This is such a far cry from other places, like Budget on George St., where I have stopped going (they only have your car 25% of the time), even though it is in my backyard. Enterprise is my choice for my weekly rentals! I would give them 15 stars if I could!

I would definitely rent here again. Usually I dread renting cars, but at the Crown St. Enterprise there was so little hassle that it was almost shocking. This is what renting cars should be like.
Rachel is very good at her job: she was friendly, got us in and out very quickly, and didn’t pressure us into buying insurance or other extras. In fact, she made sure we got the best deal we could, with free days and an extremely cheap upgrade. There weren’t any hidden fees and the car was clean, new, and actually very nice (as far as American cars go). I think this is the first time I’ve rented a car and didn’t feel like I was getting ripped off.

Really, really horrible. Agent was rude. We were told a lot of things over the phone which they refused in person. Then when the bill came it was wrong and they refused to adjust it.

I’ve used this place ~4 times because it’s convenient to me and has better hours than the other rental agencies locally, but if you can go anywhere else I would recommend it. Here are the reasons:
1. The culture of the sales staff here is hucksterish. Some of their employees are crass, smug and sexist. Because they are so over the top it’s easy to roll your eyes and wait to get on with your life. But it extends beyond an inconvenience when they try to win small gains by misdirection, forced teaming and gaslighting. I’d like to think that this is just some insidious management culture problem but I have definitely found myself frankly offended, as have others I know who have been there. It’s one of those places you talk about with friends. If you’re in to that kind of thing, it may be worth going here for the entertainment alone.
2. The point above leads to some obviously rude behavior — taking calls while talking to you mid-​sentence and waving you off, putting things you’ve clearly declined on your contract figuring you won’t notice, dealing with any problem with condescension. It’s too bad, because Enterprise is usually so good with customer service, that this place is such a relief to get away from.
3. They will lie to you directly. Recently we rented from them for business as we had to move a large amount of equipment down to a southern state for a research project. I confirmed everything with multiple staff at this location, speaking to them over the phone at least 3 times in preparation for our departure. I even tried to come by to inspect the vehicle we would be renting, twice. The night that we received the vehicle (they acted as though letting us pick it up in the evening was some great favor to us — other places let you rent, say, 6PM to 6PM) it was similar to the model we had been told we would receive, but not the same. They had already rented away the specific vehicle that we had been told we would receive multiple times. Then the agent tried to make fun of our preference, claiming there was no difference (in actuality you can see the square footage online — we weren’t trying to confirm and check out the vehicle ahead of time for nothing, also the voltage mattered for our equipment) and since everywhere else was closed we had no choice but to take the replacement vehicle. Because of the space shortage, we were forced to rent another vehicle en route.
Then when we returned they had us fill out an accident report for small scratches on the roof from when we had strapped equipment up there because the vehicle was too small (we mentioned our intention to do this and there didn’t seem to be a problem), they had us fill out an accident report but said that it was for internal purposes only and that there wouldn’t be any charge to us. They didn’t even give us a copy of the document. Then ~4 weeks later we received a call from the company claiming that the vehicle we rented had been totaled in an accident and we were liable — none of which ever happened. It was a bureaucratic nightmare.
Not worth the headache. Go see the super nice people in the Milford Enterprise. They’re great.

I rent a car approximately twice a year and have lived in New Haven for three years. The Enterprise on Crown is as good as car rental gets. I usually wouldn’t have nice things to say about a rental car company; I generally feel like they are either ripping me off or inconveniencing me in some way,. But this particular operation is top notch. The people are friendly and not forceful, and the pick-​up service works well. I am consistently impressed and will continue to use them.

For over a year, I’ve been consistently renting from Enterprise anytime I need to drive into New England. Let me tell ya, it’s easier to take Metro North to New Haven and rent a car, not to mention a whole lot cheaper than trying to rent one in New York City!
The moment I step off the train, I give Enterprise a call and they send someone to pick me up at the station. All the people I’ve dealt with are friendly and personable. I’m usually in and out of the office within 15 minutes. Sure, sometimes the place has a few customers and I may wait for a little while, but as I’m usually taking vacation when I’m renting a car, I never feel any need to be in a rush.
When I return, the checkout process is easy and someone always drives me back to the train station. How can you beat that?
I would really love to give this place five stars, but the fact that the office closes at noon on Saturdays and closed all day Sunday totally sucks. On the bright side, that just means I have to take a Monday off to return the car, so here’s to having a long weekend!