Columbus Towing Service

I had my car towed here and had the absolute worst customer experience ever. The guy at the desk was so rude and I just couldn’t believe he thought what he was saying was appropriate to me. He even threatened to not release my car, despite the fact that I had paid for it! At one point, I just had to ask him if he enjoyed antagonizing people who were clearly already upset at their situation. Furthermore, when I left the lot, I noticed that he handed me some other car’s service order/​ticket in addition to my own, which included some personal information! I called them to let them know I had it so they would have to write another order and they were clueless and hung up almost immediately. You may not get a choice where your car gets towed in New Haven, but heaven help you if it’s to this place.

I own a 2012 Chevy Volt. The GM Roadside Assistance hooked me up with Columbus Towing as my battery was dead. Since my Volt was not able to go into neutral it is important that I have it towed by a flatbed tow truck. What arrived was a regular tow truck. When I questioned the man driving the truck he got irrate and shouted with the worst profanities that I have heard. Overall, the worst customer experience of my life. I notified GM Roadside Assistance. Had I let this angry man tow my vehicle it would have damaged the car. GM would be wise not to contract with them in the future. To be honest, they don’t even deserve one star – it was that bad.

Me and my husband were out of town and our car got towed for street sweeping.
We came back 2 days later to get and got the worst customer service in my whole entire adult life, the guy from this towing company was so rude and vulgar with the worst attitude I have ever seen, that I drove my car out of the lot tearing !!!
It make m so upset just recalling that encounter.
First We called him in the morning and he said you can come anytime before 5 pm, I came at 2 pm no one was in the office and when I called him he yelled at me saying that I am 2 hours late, that this was entirely my fault !
He told me to com back at 4 pm ‚
I came back at 4 pm and met him in person he was even more rude than the phone There are truly no words to describe how I bad and little i felt!
I don’t know what I did to deserve this I was nothing but respectful
I don’t wish this on anyone !

— Steering column locked.
— Couldn’t get it to budge, and the key wouldn’t turn in the ignition lock.
— Called one tow company who put me on hold twice and then wanted to charge me $ 86.
— Called Columbus Towing in New Haven (203−777−7753).
— The dispatcher told me to spray WD-​40 in the lock and then tap the key in with a hammer.
— If that didn’t work, he’d tow for $ 75.
— It worked.
— I’ll never call another towing company while I’m in this city.