360 State Street

I lived here for 3 years from 2012 to 2015 in two different units. I had to move to a bigger one after I got married and my wife joined me. Overall it was an meh or ok experience. Very good at the beginning and slowly deteriorated till the end. I wouldn’t recommend to my friends though.
— Pros:
Very nice staff especially the concierge people who takes care of packages and maintenance and etc.
Overall clean and modern building which is hard to find in New Haven.
Washer /​Dryer in each unit.
Good view. I lived in 23^rd and 21^st floor and both of them had terrific ocean view.
Very nice screening room where you can watch sports, movies, and play video games with your friends.
Nice kitchen sink in which you can grind dispose of most of your food waste.
Good community. On the apartment website you can host a party buy/​sell stuff and just simply make friends with others easily.
— Mehs:
They have a gym but not enough weights and don’t even have squat racks. Since the gym is facing east, it is really hard to workout in morning due to huge amount of sunlight.
They have library which looks good but the chairs and the table is so inconvenient. The heights of the two don’t get along with each other. Not to mention so many weird people coming in and out of the library making noises.
There is a pool table howver the Billiard table is a miniature version and not maintained properly. Always out of chalks and cues missing their tips.
— Cons:
Noise. This is a terrible problem in and out of the building. And one of the reasons I moved out eventually.
Outside: There are so many police cars, fire brigades, and ambulances constantly wailing their sirens. Even up to 23^rd floor you can hear them very clearly even when you close the window tight and shut down the blinds.
Inside: The walls are paperthin so you can hear conversation from your neighbors. I was lucky to have a quiet neighbor at the beginning but soon realized I was just lucky after I got a new one who constantly turns on the music loud and talks in loud voice. You can even actually hear the content of their talk.
Hidden fees. You have to pay 5−10% of convenience fee when you try to pay for utilities and etc online which is ridiculous. Why would it cost more when we just do it electronically rather than actually send the bills physically? You also have to pay for weird cleaning fees for the apartment when you move out which is never mentioned in any other apartments I lived in similar caliber as here. The staff who takes care of the move out inspection are also very rude and condescending.
Parking is absolutely terrible as the other reviewers say.
Super small space and not enough storage. It is even smaller than the sq ft they have it on the floor plan because there are many things that take up the space e.g. Washer/​dryer. Even 2br unit is not large enough to accommodate the space for 2 people and a baby. When you are looking for a storage, they will charge tou extra hundreds of dollars a month but even for this expensive storage you have to be on the waitlist.
Internet is below average. You can only have a specific provider Frontier which is horrible and the speed they provide is way below the standard of these days. If you enjoy watching hd movies and shows from Netflix and etc, you are gonna have hard time here. Even with the fastest service, the average download speed is gonna be around 5 mbps. And Frontier’s installation and cancellations service is so hard to reach and takes up a long time.
Pricey. Considering all these cons, I wouldn’t pay for around $ 2500 for a small 1br apartment full of noise and sketchy neighborhood.
In conclusion, even though I was happy at the beginning the apartment doesn’t meet the expectations you would have for the most expensive apartment in the town and you would slowly realize the problems if you live long enough here. Although I liked most of the staff and neighbors there and had good time, I cannot recommend this place to any of my friends.

I checked this place out when I was looking to lease an apartment in New Haven. The location is very close to the train if you take metro north it doesn’t get much closer than this. The supermarket in the building is very good. I didn’t go inside but from the looks of things the building is higher than most around it so they should have some nice views from the units.

Yes, it is expensive. Yes, there is a gym, pool, concierge desk, and garage. However, there is one aspect of living in 360 State Street that boggles my mind; the internet service. Internet service is the absolute worst here. First of all, there are two companies that supply the building, Frontier (formerly AT&T) and another company (I think its Comcast, however I’m not certain). Firstly, you do not get to choose which company provides your service, it is assigned to you. I was assigned AT&T (which is now Frontier). Let me start out by saying I would never willingly use AT&T as my internet service provider, however, I have no choice. They do not offer cable modem, only DSL which is significantly slower. In addition, their fastest option is «24 mbps» (in quotations because its actually more like 5 mbps no matter how much you pay). I upgraded my account to the fastest option yet, when I run an internet speed test I consistently get about 5 – 7 mbps. I’ve spoken with AT&T/Frontier representatives numerous times and they simply have no answer, they admit I pay for 24 mbps and should receive it but they «can’t guarantee that speed at all times due to fluctuations in bandwidth». The frustrating part is My internet has NEVER been faster than 15 mbps and, in fact, it is consistently 5 – 7 mbps at any given time. I spoke with the leasing office who were quite short with me when I asked to change internet providers, offering no alternative whatsoever. If you are like me and depend on high quality internet service (ie, downloading/​listening to music, Netflix, Hulu) this is the absolute worst place for you. You get no choice in your internet provider, you get unreliable service which is billed as faster than what you actually receive, and you have absolutely no recourse. For a new modern building which is by far the most expensive option in town, how could they skimp on the internet service? My friends living in other apartments can choose any other internet provider and get 150 mbps. The fact that I am «not allowed» to choose my service provider is absolutely ridiculous. It is basically a monopoly for the customer because I literally have no choice, I have to stick with AT&T. I am willing to pay more for a better company to provide me with faster, more reliable service but it is simply not an option for me because I was «assigned» to AT&T by the leasing office. And because there are two internet providers to the building (although you don’t get to choose which one you get, they assign you to a company), this is how they justify that it is not a monopoly. This is absurd. The fact that I cant switch companies and the leasing office staff does not care to give you anybody else you can speak to about this (no supervisor, manager, etc) is extremely frustrating. Especially with the price you pay to live here… You would expect better service on all fronts.

SUMMARY: Convenient and fun place to live; absolutely worth the price.
FULL STORY:
I lived in a 1-​bedroom apartment in the 360 State building for the past two years was really happy with the experience here. I’m moving away for work and school, but I would be staying at 360 if I were staying in New Haven — have recommended it to lots of friends.
The staff is outstanding, especially the concierge staff (Karam and Dallas!). They have always been friendly, professional, and extremely helpful. I felt like I was being welcomed home every day, even before I got to my apartment.
The apartment doors lock automatically, which I think is a good safety feature. The couple of times I locked myself out, there was no hassle whatsoever to be let back in – no emergency calls or special maintenance visits needed. They keep a secure set of keys with the building. Mail and packages were always taken care of, and I could pick things up easily, even if I got home after midnight.
Everything in the apartment seemed to work well — the washer/​dryer are definitely on the small side, but they work better than some of the full size appliances I’ve had. I literally only had to put in one maintenance request for the entire apt over the course of two years (air conditioning — couldn’t be fixed that night, but was fixed the next day).
The lobby, lounges, library, outdoor space, hallways, etc were kept really clean and beautiful. I liked seeing all the paintings and photo exhibits that rotated through the lobby over the past two years. I personally never noticed any issues with the trash chutes… always seemed to be working well, at least on my floor.
Despite being on a busy intersection in the middle of New Haven, the building is decently quiet overall and I usually had no issues studying at home. Just the typical very mild street noise, occasional elevator beep, hallway sounds, random ambulance, etc. There were rare times I could hear neighbors, but even then… many neighbors had children and dogs and there wasn’t usually a problem with noise. I never really heard anyone on the floor above me.
The library space is really bright and convenient if you need a place to work while your wireless gets connected… or if you need to print something out quickly.
One feature that drew me to the building was the attached, gated parking garage… most nearby apartments completely lacked good parking options. The garage had enough space that I almost never had to go to the top floor… the monthly parking rates did go up though last year to $ 130 (i think), which is kind of expensive for New Haven!
And you reallllly can’t overstate the convenience of having Elm City Market right downstairs. For being a small store, they have a great selection… (produce is pretty good!)
It might not be the absolute most convenient location for walking/​driving to Yale, but based on everything above… I’d still say it’s worth it :)
Note: The online resident site is useful — you can reserve spaces (e.g., theater room, guest rooms) and communicate with other residents in the building.
— — -UPDATE 2÷2016−−−−−−
I clearly had a positive experience here, but apparently some things have changed (?), including staff turnover and a problem with frequent fire alarms after midnight. I would check in with more recent residents if you’re making a decision!

These reviewers must be delusional. From the audio to the actual mechanics of the exercise equipment, the majority are broken or partially functional. The leasing office only cares about assuring occupancy. Very lazy

Lived here for one year and while it was a nice apartment it was not a good location or worth the price. My husband and I paid $ 1700 for a one bedroom and $ 240 for monthly parking for our two cars. Then there were the utilities. So in total we paid about $ 2200/​month to live in New Haven which is really quite absurd. We lived in Queens in a one bedroom with parking for $ 1700/​month. Yes the doorman is a nice touch but not worth paying an extra $ 500/​month. The A/​C system was never quite regulated the right way. The fan would turn on and off so we would alternate freezing/​sweating all night long. Although we were told that the parking gate would be down after 10pm to help prevent car thefts, there were only a handful of times that that actually happened. The parking people also were very difficult to track down. It took us nearly two months of planning and multiple phone calls to coordinate cancelling our parking account for our moveout date. The surrounding neighborhood is not safe to walk around after dark. Yes there are nearby restaurants and a downstairs grocery but the grocery store is overpriced and trying too hard to be a Whole Foods. While 360 State street is probably the nicest apartment building to live in New Haven, it is also the most expensive. If I could do it again, I would live in a nice suburb of New Haven.

One of the more expensive places in town, but it is worth more than what you pay. The management and staff are some of the friendliest people and are always there to help when you need it. The facilities are immaculate and convenient, the grocery store downstairs is clutch when you forgot that one ingredient, and the parking garage offers peace of mind, especially in New Haven.
I am one of the original tenants when it first opened and I have lived there for the past five years. It has been incredible to see this place grow and I can’t recommend it enough. I have friends who live in other apartment complexes in New Haven and although they’re cheaper, the management takes advantage of students and are utterly the worst in nearly every respect. If you can afford it, you won’t be unhappy with 360.
Everything is modern in the apartments and they have great views of the surrounding area. The apartments can be small by American standards, but they’re really comfortable and quiet (I heard the neighbors one time in the five years that I lived there). The gym is kept clean and the machines are meticulously maintained. The pool is a nice oasis in New Haven and the party room is an invaluable space for entertaining, watching TV, and just hanging out with friends when you need a little more space.
The internet, water, and electricity is outsourced, but I never felt ripped off. In fact, I often paid much less that my friends in other apartment complexes around New Haven. Another reviewer mentioned the trash chute being clogged, which can happen from time to time. That being said, the staff cleans the trash area nearly every day, so it’s never really an issue.
I have to move to SF to start a new phase in life. I will miss this place and the people who work there dearly. I can’t say enough good things about 360 State.

The place is very small for what you spend. The leasing office will charge you every fee or penalty they can possible apply. That being said the building is safe and the gym and other amenities (24 hour concierge) is nice. If your not ready to drop around 2k a month for a 580 sqft apartment and parking then look elsewhere. There are definitely better values out there.

I made a huge mistake signing a lease here. Never again. It seems like the building does nothing but try to rip you off and take every last penny from you. Money talks here. Tons of hidden fees on top of the exorbitant rental fee (the most expensive in the city by the way, for tiny units). They tried to jack up the price of parking after I signed the lease; they conveniently outsource the billing of water, sewage, and heat and will not let you set up your own bill, so that they can add an extra fee for «AT&T services» to the bill. They bill this fee to all tenants regardless of if you’re already paying for internet through AT&T. I’m not sure about the legality of paying twice for internet services and having them force you to pay. The outsourcing of the billing to a company and bundling of any arbitrary fee they feel like charging you is extremely shady and unethical. However because they use an external billing company, this allows them to do this successfully as it’s tied to your credit report essentially forcing you to pay it. Smart. Not to mention there’s another extra «processing fee» for the «convenience» of having 360 send your water/​heat bill for you. Everything here is about the $.
Staff other than the front desk is extremely rude and condescending.
The area around the building is also quite shady; I in no way feel safe walking around after dark outside the unit. The grocery store on the main floor? Going bankrupt, look it up online. Even they can’t afford to pay the exorbitant rental fees.
Like noisy small dogs that wake you up at all times of the day and night? Live here. A few people I knew had to move out because of this. Paper-​thin walls.
The pluses are the view, washer/​dryer in the unit, and the gym (also extra $$), but these can be found in other, much cheaper places, where staff is not quite as «stuck up».
Please save yourself the headache and money, and live in a safer, less secluded area by living somewhere else.
If you have specific questions you have feel free to contact me. PLEASE don’t make the same mistake I did.

I lived here for three years: August 2010 to August 2013, in two different apartments (once my wife moved in, I needed a bigger place).
I think the reviews are mostly right. 360 State is the most expensive place you will find in New Haven. For many people it might not be worth the money, but it is a good place to live.
The apartments are very modern. The appliances are very new, the views are great, and they studiously maintain the building by cleaning hallways, changing air filters, spraying for pests (which I never saw while there) regularly. About the only minor critique, which they may have corrected, was that the garbage chute got clogged fairly regularly. People ended up having to put trash bags in the closets in the hallway instead of sending them down, which meant staff would come through to collect garbage on each floor. Sometimes, perhaps because of this or a design flaw of some other kind, the lobby would smell a bit of garbage. This was not common though and it never affected the living areas. Also, though I didn’t take advantage of it that much, the gym was absolutely incredible: one of the best I have seen in an apartment.
The building services stood out as well. The front desk staff were very friendly, except one employee who stopped working there after about a year of my tenure. They are very quick to repair anything. Basically always it gets done the next day. One time I came back from a vacation late during a holiday and my electricity wouldn’t work. The building concierge got in touch with maintenance and they corrected it right then and without any complaint.
Besides the price, which is high by New Haven standards, the parking situation was not great, although it wasn’t terrible either. The gate sometimes failed. While I was there a few cars got broken into and it was often difficult to find a spot. Also, $ 100 per month, which was my grandfathered-​in low rate, feels kind of steep.
Anyway, unless things have gone downhill in the intervening year, I recommend giving 360 State a look.

This place is really expensive, but it is hands down the best apartment in the area. It’s amazingly convenient to have a grocery store downstairs. There’s dry cleaning with delivery available, ²⁴⁄₇ concierge service, free social events and giveaways, a rooftop swimming pool, coffee and treats in the leasing office, a reasonably well equipped gym (that will save you $ on a gym membership), and incredibly professional staff. It felt like I was living in a hotel at times. Alas, it is no longer financially feasible for me to keep living here, but if you can afford to, I fully recommend it.
Special shout out to Dallas, who is one of the most charming and personable concierges I’ve met, and the maintenance men staff are always timely and courteous.

I am a resident at 360 State in downtown New Haven. LAZ is the contracted parking contractor. Over the past three years of my residence here I’ve had numerous issues with the number of employees that work as attendants in the garage as well as the regional manager for the parking system in the area.
Feel free to contact me if you’d like exact descriptions of my issues. I feel detailing them would make this way too tedious to read. There are other places to park in New Haven and I would suggest finding them.
Living in a building of this caliber, certain levels of customer service are expected throughout this property system. Although I have no complaints about the service levels provided by the employees of 360 State Street this parking garage system does not pass when it comes to higher-​end living in New Haven. I would actually say that although I’m happy with the residence in 360 State, I would not recommend living here because of the service levels in the parking garage.

I moved in not too long ago, and I must say I’m quite happy with choosing to live here. Admittedly, the rent is higher than other options in the area. But the list of amenities is simply unbeatable. Washer & dryer in each unit? Check. Shiny new appliances? Check. Convenient yet pricey organic coop market next to your lobby? Lol check again. 24 hour safe indoor garage? Triple check! (This was actually the hardest to find in downtown New Haven, and a major factor in my decision tree.)
The 6^th floor pool, park, and bbq area is a great spot in the summer. Entry is by keyless fob, so your privacy is maintained, and it’s the perfect place to catch some sun and maybe some shuteye.
I’ve checked out the gyms at all the other local buildings, and this one is simply the best. It’s clean, well stocked with new equipment, and has a bright ambiance. Oh yeah, and there’s a library with free wifi, public access macs, and a printer.
Most importantly, the staff are super friendly and polite, always willing to help with whatever you need.
Moving and finding a new place can be a nerve-​wracking experience. Good luck with your apt search!

We have been extremely pleased with our apartment at 360 State St. over the past year. Everything has worked out so well: the apartment is very nice with high quality fixtures and appliances, the facilities have been great (including a really nice gym, outdoor pool, and outdoor lounge area), the management team has been very helpful (we have worked primarily with Kyle and he is amazing), the maintenance and reception staff are fantastic and incredibly attentive (service response time is really impressive), and the location has been very convenient (including being within short walking distance to so many more restaurants/​bars/​cafes/​cultural activities than we had expected, especially since we didn’t know the area very well). We didn’t look anywhere else in New Haven and couldn’t be happier with how things have turned out at 360 State. Overall, very highly recommended if you are looking to live downtown.

Have been here for a year now and we’re really happy living here. The maintenance is outstanding! They fix anything in less than 24 hours. More like in 3 hours! The concierge is like family, they always greet you with a smile and feel comfortable asking them any questions. We especially like the gym in the building because its a REAL gym! Were from California and its nice living here, being so far away from home the building holds parties during the holidays, St. Patricks Day Brunch, Summer BBQ and its a real community here. Im going to miss living here!