Connecting Point Computer Centers

I purchased a new iPad Air 2 from Amazon and although I spend 3 hours on line with Apple Care, they still weren’t able to restore my files and suggested Connecting Point. I went up there and met with John. He was helpful and knowledgeable. After trying everything possible John determined that there was something wrong with the hardware and I returned my iPad. When my new one arrived I went back up to Connecting Point and asked John to help me restore it. Again, I received prompt attention and excellent customer service. They never made me feel my questions were too basic to ask, even though I knew they probably were. I would recommend them for any computer or device issues.
Rosanne M.

Several months ago my MacBook Pro began experiencing some problems with the battery. Upon calling Apple to schedule an appointment at the store in Syracuse, I was pleasantly surprised to find Connecting Point was an authorized Apple repair shop. I took my MacBook in and John promptly addressed the issues and I went about my day.
Last week I discovered a problem with the hard drive. I called over and spoke to John who advised that it was either a hardware problem (covered by Apple Care) or a software problem (not covered). I requested he run the diagnostic to confirm the problem and give me a call with the results before proceeding. When I dropped my computer off John had just stepped out of the office and another person, assumedly the manager/​owner took my computer in. I once again reiterated that I’d like a call to discuss the results of the diagnostic before proceeding.
I heard nothing from them and decided to call them back after three hours. They asked me to come down and pick up my laptop. I found that a bit strange, but headed to the shop. I got there and found that the diagnostic revealed a software problem and John had proceeded with repairing it. I asked if it was covered and was advised it was not covered. I expressed my frustration that I had specifically asked twice for a phone call prior to any work being done. John got the manager/​owner who had taken my laptop in and his first reaction was to YELL at me «WHAT WE FIXED IT, NOW YOU DON’T WANT TO PAY?» In the middle of the store with other customers around. After going back and forth, John did step up and admit that he said he would call me before doing any work. The owner/​manager then backed down and waived the charge (which ironically, I would’ve paid).
Though I appreciate John and all that he’s done, I will never return to this store. The way I was treated was humiliating, rude, and dismissive.

As a Mac user from Utica, I find it impractical to drive to Albany or Syracuse to get my computer fixed every time a piece of hardware breaks. Just before this Thanksgiving break I was unlucky enough to lose to have my RAM fail, right before for finals no less! I happened to find out that this store performs Apple repairs and went to check it out before I gave them my precious Mac (I know, it’s a big deal to me). I met with the staff, specifically John who would be fixing my computer. Right away I could tell that he and the rest of the staff were very knowledgable about computers (I fix my computers a lot for my friends and am basically my family’s go-​to IT person). They were very understanding that I was a student and was desperate to have my computer back to continue my homework and projects. I was confident that they would have my computer back to me ASAP!
As the days went by, my mom and I got a phone call each day with updates and how things were going. John made numerous phone calls to speed up the delivery on some parts and to confirm with Apple engineers that plans to fix my Mac were correct. I was surprised how quickly the job was done compared to the many computer fixes I’ve had done in the past. They packed my computer and overnighted it to me so I had it back even quicker!
To be honest, I highly doubt I will ever go to a Mac store again to get a fix, especially since if there IS a problem, mac stores just send it out to places like this to get it fixed anyway, so I save probably a week in just mailing time! I would suggest anyone to go here, even for a PC fix or anything else. It’s better to get it done correctly and keep your computer healthy than risk it!

I am a Mac user so having this place local is literally as good as it gets. They have been Mac certified for 25 years and their techies definitely know their stuff. They have always been very friendly and courteous, and I always have my stuff back in a timely manner.
I would definitely recommend the Connecting Point as an alternative to Best Buy/​Geek Squad.