The Spa at Wentworth

Not what I was hoping for.
I scheduled a pedicure last week and went today. I was very excited to learn that with the services I would have access to the entire health club facility so I planned on making a morning of it.
I was met by a pleasant woman at check-​in and that’s where everything went downhill.
Shown to the locker room we whisked by the rooms, not stopping to explain what they were for or what I was to do in the waiting room. I was brought to a locker that had a crumpled, wrinkled and dare I say old smelling robe to put on.
(Every guest I saw during my 2 hour stay was in the same crumpled and wrinkled ropes — they looked terrible and made you feel frumpy not comfy and relaxed)
I walked myself through the hallways looking for the waiting room where it was so dark I couldn’t read the magazines that were left or did I even see the tea station they had set up (it would have been nice for someone to have shown me what was offered).
My pedicure was ok, the woman who gave it has been there since the Marriott opened. She was good at what she did however I didn’t appreciate the comment of «We offer a machine that will exfoliate your bottom feet for $ 10 extra» and when I turned that down «Well just to let you know your feet will leave here very dry».
Isn’t that the point of a pedicure for $ 75 without tip? Also I could have done without her dating life details. I was hoping to enjoy the morning in peace but listened to her chat about the lack of men in her life for an hour.
Not sure I will be recommending this spa anytime soon. I would also like to comment that I have been to Hotel Spa’s in the past. Not many but Canyon Ranch in Nevada, Mirival in Arizona and Sea Island in Georgia perhaps my expectations were too high.
A couple of other thoughts for the management to consider. The music playing throughout the spa is much too loud. While in the steam room I couldn’t go 5 minutes without hearing a very heavy door slamming. The personnel walking around the facility do not take care of the noise they create. They thought nothing of slamming cupboards, drawers and their keys on counters. It was extremely disappointing. I hope they change or they will continue to be as empty as they were today.
As I said before I don’t go to spa’s often but when I do I tend to spend time choosing where I would like to go and make the most of it.