PJ Fitzpatrick

Total waste of time. Nice, seemingly knowledgeable fellow came over & said PJ Fitzpatrick would be able to do the work I was interested in having done, gave me a quote that was higher than I’d hoped but we needed the windows. I was told that once I signed the contract the price would be locked in & work guaranteed. A week later another representative came over & basically said nevermind, that’s too much hassle, PJ Fitzpatrick wasn’t interested in doing the work. Total waste of my time. Will definitely not recommend this company to anyone ever.

Installation was not what the salesman told us they would do, not even close to the sample he showed us, namely the corners in the surround portion of the tub to shower conversion. Their advertisements promised one day installation. This also did not happen. Their «customer service» after I started complaining consisted of mostly the «you don’t really understand bs», «this is standard practice», «this is better than you would get elsewhere», etc.
On top of it all, they applied for a credit card for my wife & me using Marvin Windows. Neither Marvin not windows had anything to do with our tub to shower conversion. My complaints about this were met with a «this really won’t hurt your credit rating» schmooze.
Never, never again will I contact P. J. Fitzpatrick.

Called this company to repair a window sash– coil balance replacement. Tech told me his office was unable to locate parts: they were unavailable and window had to be replaced. A sales rep called later and quoted $ 2888 for a standard size double hung window. Really? I did find parts on line for less than $ 10 and have an excellent handyman who will do the repairs.
I truly thought a company that advertised window repairs would have been more resourceful in finding parts. Instead I felt like I was set up to buy an over– priced window which was not needed.

Called looking for a quote on a broken window pane. Lady who answered the phone had zero knowledge and even less respect for customer. She is the sole reason why I am not going with this company.
Come on pj you are better then that to have someone that miserable working for you. Complete disgrace
Time of the call was at 3:43pm to 18 668 725 670

Avoid calling for the special MINOR repair service deal. Their definition of MINOR is nailing loose flashing, fixing a few nail pops, replacing 3 or 4 shingles. Oh, and if no work is performed there is a $ 65 fee. Their deceptive marketing ploy is a gimmick.

I’d have to give them no stars. They don’t stand by any of their work. Our roof is 12 years old. I used to call them for everything. Now salesman come out and argue and scream about them not being responsible for anything they’ve done in the past. 20 years a roof is supposed to last. We started having problems six years out and they are never responsible. RUN, find another roofer. I guess they used to be good at what they do but not anymore!

The sales pitch is high pressure and they promise you the world. All of it was lies, they sent a sub contractor out who left without finishing the job. It was a battle to get them to come back and finish part of the work. They no call no showed twice. There’s still issues with one of my windows that haven’t been addressed. They NEVER return phone calls and a lot of the people I dealt with were rude and not helpful at all. The entire experience was a total nightmare and I wouldn’t recommend them to anyone.

What a joke! I call to try to get someone to come look at my roof and give me an estimate as I’m having bad water issues. I already got an estimate for approx 8k to fix some structural issues and replace the roof. The women that answered the phone argued with me because I couldn’t tell them if I needed a new roof or just a repair. That’s what I wanted them to tell me when they came out. They are supposed to be the roofing experts. I told them never mind! I guess I’ll give my $ 8,000 to someone else.

SO THIS REVIEW is two fold, and tells the PJ Fitzpatrick story very well. We hired them to do Siding and gutters — excellent price, great work, timely completed — or so we thought. Prior to the job we were experiencing a small leak in the front door hallway ceiling.
We had PJ investigate — they said we needed a new roof. Knowing our roof was old and a 3^rd layer of shingles on-​top of an original cedar-​shake roof — we agreed (8K includes removing all old roofing and putting new sheathing + 25 year shingle) great price.
The siding and gutters were completed — the leak was getting WORSE so they came with-​in a week to do the roof — AMAZING crew of guys came did the job in 2 days –wow!
YIKES! the leak was horrific now, plaster falling off the ceiling — really bad. We called PJ they cme out and found a problem in the installation of THEIR Siding that caused the leak to get worse — telling us correctly, admitting they misdiagnosed the problem and the leak was from water getting behind the clabber boards from age (why we wanted new siding) and when their siding guy did the siding, «…he missed it and installed the siding wrong causing more water to get in…,» they fixed it for free with apologies in tow –BUT, OMG, So we did not need a new roof? Nor did we need to spend 8K to fix the leak.
Question? Did they know in advance? Did they steal thousands of dollars from us? Hang on this story gets worse.
3 weeks after the roof (which did look great done by an excellent crew) was done, I went into the attic to get some stuff (we use it for a lot of storage) there was Stachybotrys Black Mold everywhere. This is a living infectious fungus causing serious illnesses — I actually got very sick while in a seriously combative adversarial relationship with PJ.
The next 3 months were a nightmare of threatening law suites, having their «experts» at our house blaming the mold on us (we did each thing they told us too at our expense).
1. Special seal for the attic steps ($ 100.00)
2.Ceiling exhaust fan for bathroom $ 250.00 including installation + timer switch)
3. Re-​vent clothes dryer further from house ($ 50,00)
*They said each time moisture from our house was getting into attic causing mold to grow — blaming the steps, bathroom and/​or dryer.
*That is such stupidity!!! Attics must have «Air-​flow» every house in America has some sort of ventilation — and that is what prevents MOLD — PJ Fitzpatrick a self-​proclaimed expert roofing company told me that wasn’t true — OMG?!
So I fixed each thing and the mold did not go away. We called Expert Mold companies and documented their reports _​proving PJ Fitzpatrict’s liability, we also contacted other roofer’s and got testimony statements on attic venting and why its done and who’s responsible for ensuring ventilation — and yes «ventilation» is all part of doing a new roof.
At this point it was 6 months later dealing with all this mold in our home, an agreement was reached.
Pj Fitzpatric removed our entire brand new roof, all the sheathing, and washed down every roof joist with bleach to kill the mold letting it dry in the hot summer sun. After replacing the entire roof with the engineer/​designer of the ridge vent and the district manager of PJ’s PA devision on my lawn — the original crew put on the new roof.
Wow — that was a site to see. 3 weeks later the MOLD was back — WTF? — PJ’s crew came out removed the Ridge vent and installed an attic fan with a humidly sensor auto-​on/​off controller.
IT WORKED — they (PJ) also paid for an expert mold remediation company to treat and seal our entire attic. The worker was wearing what looked like a CDC suit including aan O2 breather. The treatment looks like white paint but its way more than that.
Ok this nightmare is almost over — later that week at 3am the attic fan automatically came on — holy Sh_​t. Sounded like an airplane taking-​off and actually shook our house. After some investigation on my own I discover this was cheapest fan sold — rated dead bottom because of the noise and vibration. With reviews in-​hand and very angry at this company’s effort to cheat-​us at every turn they came out with the «whisper-​quit auto on/​off humidity attic fan»
WOW — that was brutal. So after what became a full year of jumping through hoops, threatening law suits, arguing with their so-​called experts, in which I had more accurate facts then they did on every occasion. Do we love our roof? YES.
So you see this company is hit or miss, and very hard for us to recommend. We have our new roof we didn’t need and the siding both look great — but can I recommend them? You’ve heard of «hit or miss» — if it’s a miss get ready if ur not the squeaky hinge you’ll get no Grease!

As an update to my last review the company contacted me the following day and apologized. Said the sales person had car trouble.
They set up assign appointment for a few days later. They showed up on time to that appointment and gave me a quote on the spot. The price is to high so I will likely be going with someone else. They said to rely on their reputation but with them missing the first appointment and other negative reviews on here I dont really buy it.

BEWARE OF USING THIS BUSINESS. The estimate we received for simple installation work was nearly $ 2,000 — two other companies (one of which we ultimately used) provided estimates in the neighborhood of $ 400. USE THEM AND YOU WILL PAY TOO MUCH.

This company was recommend to me by my step father. The whole experience was absolutely horrible. In order to to have my home re-​trimed and re-​roofed they sent 4 foreman out and two separate crews to do the install. I had to take multiple days off to make sure the work requested was done and the communication between every one was horrible. To this day I am still waiting on refund which was promised in June 2014.

I just had my roof replaced by this company. The sales person Jim Brinch was a very helpful man. We met and talked over things. Then his supervisor came, another day, after the written estimate. Suddenly I was told it would be mandatory to have all gutters replaced. I know they are in business and want to get the price up.
However, not all needed to be replaced! I reluctantly agreed.
It took them a few attempts to get it started because of rain.
The initial roof went on without much delay.
Then, I was told that the roof over the porch was rotted and I needed to hire a carpenter. Hello! When were you going to inform me, that you as a roofing company could NOT fix the problem? You sure got your money for the project!
Can you imagine being told this after the fact?
SO, I had to hire an additional service for a few grand. This SHOULD have been discussed as a possible extra expense!
So more days went by and finally that was fixed. Communication definitely needs to be improved with this company !

Never EVER hire PJ Fitzpatrick to do work on your home. They refuse to do something as simple as an estimate if you are a woman and don’t have a husband or if the «man of the house» doesn’t make the final decision (or isn’t present for the estimate). Even if you are the only Owner, they refuse to work for the female in the house. How is this even a legal practice these days?! I don’t even have a husband and the woman on the phone refused to even set up an appointment for an estimate because I wouldn’t have a man present.

Total rip-​off. Try to charge me $ 618 to repair a broken piece of glass in a window. I got is done for $ 110 from another place. Don’t call them, they charge $ 70 just to look at the window. Terrible experience and I will never call them again.

Don’t waste your time with this company. They installed gutter guards that blew off the roof after 6 months. The repairman was vague as to when they would be repaired, saying he would come install them when they were in but that he wouldn’t call first, he would just put them in. After a 6 week wait, I called the company and they said the guards were in and they could schedule an appointment in two weeks. Not one apology was offered for my inconvenience or my time spent waiting.
I will never deal with this company again, if it takes this much time and effort to repair their own product, I’ll find another company!

Do not even think about calling these ripoff artists. Had a few leaks on a small roof that needed patching. Normally I would do this work myself, but had a sprained ankle and did not want to be up on a roof with it. It was a few hours of work to slap roof tar on. I expected around $ 300 – 400 (no one works for free and working on roofs isn’t fun — I get all of that.) PJ Fitzpatricks quote? $ 1200! And he was pressuring me to give him the okay because «he’s here already.» I asked the estimator how long it would take the job to do, and he said «2 – 3 hours.» So they want $ 500/​hr to slap on roof tar.
Between the high pressure sales tactics and prices that are 2−3x what they should be, don’t even waste your time calling them.

We were interested in improving our attic insulation, and decided to call PJ Fitzpatrick for an estimate.
The person on the phone was friendly, and took our information. At the end of the call, he then asked me if both my wife and I would be present for the estimate. Since my wife commutes a long distance from home, I told them it would be just me. He said that they strongly «prefer» to have both spouses present (presumably as some sort of high pressure sales tactic where they convince you to sign up on the spot).
I politely told him that she would not be present, and if that was a requirement for them, then we wouldn’t need their services. He said it wasn’t a requirement, and then scheduled an appointment for a weekday afternoon.
The night before, they called to confirm the appointment– a good thing. However, they again asked if my wife would be present, and I again told them it would be just me. They seemed upset about this, but confirmed my appointment nonetheless.
Finally, on the morning of the appointment, they called me to say that they wanted to reschedule so that my wife could be present. Since I had already arranged my schedule to be present that day (and since I was tired of their BS), I did not want to reschedule. Instead, I politely asked whether she wanted to honor their original appointment, or cancel the service altogether.
She chose to cancel the service altogether.
I’m very displeased with them. Firstly, for employing this rather slimy «both spouses present» high pressure sales tactic. More importantly, I’m annoyed that they wasted my time by making, and then confirming an appointment, only to cancel it at the last minute for something they were aware of from the start. If they make it this difficult to even get your business in the first place, I can’t imagine how bad they are to work with for fixing any problems that arise during construction.
I will never consider them for any future business.

I had contracted PJ Fitzpatrick to do some siding work on my house towards the end of March of 2012. Two days later I cancelled the contract because I felt their pricing was a little high. Two weeks later in April of 2012 I got a call from the salesmen telling me if I decided to go with Fitzpatrick he would give me a better deal. So I took the deal for 1700.00 less than the first contract. The work was suppose to start in 3 weeks. After a month of waiting and no calls. I called Fitzpatrick to find out what was the delay. I was told the materials had to be ordered even though the contract had been signed a month prior. I payed extra to have custom trim on the house. When the materials were finally delivered to my home they were not what I had paid for. When I again called Fitzpatrick about this mistake they told me they knew nothing about it. It turned out the salesman submitted the original contract at the higher amount and not the new contract at the lower price with the custom trim. After going back and forth with them they finally had to order the correct trim which took another week in delays.
Before they finally started the work in June 2012, I asked the site manager if I needed to trim any of the trees or shrubs on the front of the house for easier access to the siding and was told they would work around it. Nevertheless I came home form work to find a 15 year japanese maple had been broken in half to make room. When I contacted Fitzpatrick about the damage to the tree I was told I would be issued a credit for the damage to the tree. It has been 5 months now and still no credit. No one from Fitzpatrick ever returns my calls regardless of how many messages I have left. I would never recommend this company to anyone. They have the worst customer service I have ever seem in a company. I have have other work I need done but I would go with any other company that fitzpatrick.

I’m really disappointed in this company. My mom hired them about 6 years ago to put a new roof on our house. Less than a year later I heard dripping coming from the ceiling of my room. I called PJs and had them come out and they said they couldn’t find anything. Not even a year later, I heard the dripping in the same place. I called them, they came out and the guy that was out here said he fixed things. Well come to find out he didn’t do anything.
During the hurricane I went into the attic just to check on things and I found a leak near the chimney that was dripping in several spots. I called them again, now for a 3^rd time, about the same issue and a guy named Steve came out. After checking out the attic and the roof he informs me that it’s a «siding issue» and tried to pass the buck. Then he informs me to fix it, it will cost $ 525. I told him that this has been a known issue and there was no way I was going to pay for their mistake. He called into PJs to have someone look at my file. He spoke to a woman who went over a list of things that the previous tech said he did and Steve told her none of it was done. So she told him to call his boss to see what they should do.
A short time after Steve talked to his boss, a Bill Hinkle called me. He apologized for in his words, «dropping the ball» and said he promised the company would make things right. So Steve spent a good hour on the roof fixing something that should have been fixed years ago.
The following week I was called, out of the blue, by a guy named Don who said he owned a painting company. PJ’s never told me that they were going to give my information to another company. Don said he was in the area and that he would stop by to check out the damage. I called Bill Hinkle to verify who this Don person was but I had to leave a voice message (he later called me back but it was pointless by then). I showed the damaged ceiling to Don and he told me, at least 3 times, it would be done in one day. He also told me that only the tape got wet. If the tape got wet then I’m sure the drywall got wet.
We scheduled it for that Thursday. Don had one of his painters Johnny paint my room. Johnny was at my house almost all day and it still wasn’t done and it wasn’t done the next day either. By the end of that 2^nd day, I started to develop a shallow cough because come to find out Johnny didn’t tarp and tape enough so there was drywall dust every where. I told Don even before he started doing anything that I have asthma so make sure your company cleans up after themselves. Also the guy Johnny used my bathroom without asking and he left the toilet seat up. When I told Don he said, «Boys will be boys.» Before Johnny left on the 2^nd day Don told him to put down a good layer of spackle. So that was just filling in the damage, not removing it. And it was left like that all weekend, including the dust. Don told me that he would have another worker at my house on Monday to finish things. The reason it was taking so was because he said he thought it was just the «shifting of the house.» When he knew coming in here the first day that there was water damage. The woman that came Monday was nice and cleaned a lot of stuff up. But there is still the same crease that was there before, from one side of my room to the other.
I called Bill Hinkle for the 2^nd time, having to leave a message, this time telling him what was going on. No return phone call.
I then get a call from a Pete Fitzpatrick, the following week, to check up on things. I told him the same thing I am typing here and he said he needed to talk to his boss and he would get back to me Monday. Which he did today, but the only solution he offered was for my mom and I to hire our own contractor and they would pay for it or have Don come here again. Pete was not listening to me when I told him we didn’t know any contractors and he kept saying, «I don’t know what else to do» and talked over me. So I said, «wow» and hung up on him. It is not my responsibility nor is it my mom’s to fix their mistake that went unfixed for years. I do not like leaving 1 star ratings but I only do it after I’ve given a company a couple chances to fix things.