Hertrich Acura

This is for Hertrich Hyundai Service Dept.
While traveling here on business, my 8 year old Sonata developed an antifreeze leak due to some recent poor workmanship by Firestone back home. They took care of it quickly, and did not try to sell me anything else the car did not need. Bob in Service was helpful and pleasant.
One big caveat, and I thought of giving a lower rating — - it is very tough to get through to these people by phone. They will call you, but on the receiving end, it seems they just don’t have the staff, and/​or won’t check to see if the service advisor you are working with is actually «there.»
I would go back, but for anyone looking to do business there, make sure you leave with an understanding of how to reach the person you are doing business with, without a runaround.

This is for Hertrich Hyundai.
I was very impressed with my one visit to their service department. The staff members were all very friendly; the waiting room was clean and comfortable; and they kept me updated on the status of the services my car was getting. The price, while not rock-​bottom, was pretty reasonable, and they even went the extra mile to fix some cosmetic problems without charge.
This isn’t the dealer where I bought my Hyundai, but Hertrich’s service department is much better than that other dealer’s. While I don’t give many 5-​star Unilocal reviews, this experience certainly deserves one.

I actually got my car from the «Hyundai» side of the three part dealership. I was very excited to get the car I did, Veloster. They were very nice and happy to sell me the car. They let me test drive it and told me all the features. They even let me take it to lunch. (obvi a selling point… just so I would fall in love with it even more.) Okay, fine… talked about price and things went great!
BUT I sat there for over 2 hours waiting for the paperwork to sign. When it was finally finished, the guy with the paperwork talked to me for all of 2 minutes. They took my picture next to the car for the newsletter before I drove it off the lot.
AND THAT WAS IT. After I left, they were NO LONGER HELP to me. My car has a feature called ‘blue link’ where you can lock/​unlock your car from your phone, send GPS to the car, etc. it sounded great. When I tried to register the VIN to my name, it said it was incorrect. So I called the dealership who directed me to the ‘blue link’ help line, who directed me back to the dealership. This when back and forth about 3 times. I finally got a name, Eddie T. the manager, who said he would clear the VIN so I could register the car in my name for the blue link. He said he was going to ‘make this happen for me’ but then I was told he broke his foot over the weekend. I think he HIT HIS HEAD TOO because after that phone call, I haven’t heard a word from them. Even after repeated phone calls.
I live three hours from the dealership so it’s not like I could go to the dealership to clear this up.
They are VERY HAPPY to sell you a car, but make sure you have EVERYTHING you need before you leave because they are forgetful and unwilling/​incompetent to help.

First, this is not specifically for Acura, since Acura is separated from Mitsubishi and Hyundai on the other side. i send my mitsubishi to service, a few weeks ago.
Pro:
Nice shuttle service send me to work! the driver is the only thing i give it a star!
Con:
1. be careful, they have no idea how to treat a little bit more expensive car, most they do is econ car.
2. when i pick up my car, i find scratch on my rear right side bumper, I’m absolutely sure scratch-​free before service. its not a huge piece, about size of a car key.
3. when i start my car and ready to leave, my front bumper is on the concrete parking curbs. Seriously! and they just leave it like that? not even think of move it before i come back!
4. if you drive a car category as cheap car, you might not care those at all.
even though they are the only Mits in northern DE, i would rather drive to PA to do service again.

I purchased my car here a zillion year ago when the business had a different name. Although the name of the dealership has changed a few times over the years, my car stays the same (i.e. it still runs well and looks brand new for being 17 years old). I am sure that regular maintenance helps and this is the only place I trust to have my car serviced.
Here’s to another 17 years (knock on wood)…