Fitts Phil Ford Lincoln-Mercury

It’s impressive that a service business can stay in business when their service quality is this poor.
We called and made an appointment to bring our Ford vehicle in for repairs/​maintenance. The mechanics were not excited to see our older model in their driveway. I wish they had told us to ‘scram’. Instead, they did the paperwork and held our vehicle there for 3 weeks. Yes, I did say that – 3 weeks. This is a second vehicle for us, so while it was inconvenient, it wasn’t the end of the world. My husband didn’t want to ruffle the feathers of the service folks there, as he was relying on them to get the vehicle running.
After being told every day that they will get to it ‘tomorrow’, he finally had to call the GM who wasn’t too happy to have a complaining customer; of course, it was the customer’s fault. A week later, they finally returned the vehicle to us saying they didn’t want to do the work. We picked up the vehicle and paid $ 350.00 to them. For what, I’m not sure… at this point, it doesn’t matter. Now, my husband is doing his own repair in our driveway. Fabulous! Needless to say, we won’t be going back to Phil Fitts Ford in New Castle, PA. :(So much for supporting the local economy.

The sales person we dealt with was polite but not very knowledgeable about the new ford natural gas trucks. Shame on management for not training their people on new products. Natural Gas fuel stations are starting to show up. The vehicle coming out has been all over the news and we went and looked it up on the Internet. The sales people should know their products. We went else were. To be fair we have used Fitts in the past for servicing our vehicles and they have been reasonable.
Score
Vehicle Offerings 1
Service (Sales 1 /​Vehicle 3) 2
Atmosphere 3
Value 1
Recommend 2 (Still better than Donnell Ford)

We’ve bought a number of cars here over the years and have always had a good experience. We like being able to go back and see the same salesman every time. He treats us right and makes it a pleasure to do business here. We also have had good experiences with the service dept. Never a problem. Highly recommended!

Had an average experience here while purchasing my car. Nothing spectacular but i felt that I got a fair price and a good vehicle. This is a service industry though, and that is where it went wrong.
I cannot believe the salesman that we dealt with. I still get cards from him, 4 years later, with nothing written on the inside but a handful of business cards shoved in them. Really? This has got to be the tackiest strategy I’ve ever seen. A Christmas card with 5 business cards??? Thanks but no thanks. I’ll be going elsewhere for my next vehicle. Maybe you’ll get a better salesman…
Not Recommended.