Enterprise Rent-A-Car

I’m giving this location 3 stars because there was some miscommunication with my rate. I was given a discount due to being related to an insurance professional. I was told I could not receive my discount by Steven, I informed him that I was entitled to it and called my relative. Steven then called his boss and his boss called his. Meanwhile my sister (insurance employee), has her office call. I’m not sure exactly how it was resolved but nobody said a word to me, I just saw my credit card getting swiped. I then stood up to ask and was told by another person named Matt that I would receive my discount and things were fine. I really think for the hard time I was given going back and forth, something could’ve been said to acknowledge an outcome had been reached and that we could proceed. I feel like after they found out I could receive a discount things were handled rudely, Steve didn’t even look or speak to me after. I’ve rented from enterprise numerous times and customer service has usually been great, this incident at this location did turn me off to reusing them.

Friendly, pleasant and fast. Would go back. Usually use the Middletown Enterprise, this one is open on Sunday if you need to return on a Sunday.

First time experience with this location as I usually rent from other locations closer but the hours worked out for me this time around. I booked everything online and the location was easy to find off the road.
Once I arrived, it was extremely busy as they were slammed and doing the best they could with the crowd and circumstances. They immediately acknowledged me and I told them I had a reservation for pickup. Person who assisted me immediately took care of the formalities and within few minutes had my car outside waiting (just washed, almost fully topped-​off, and ready to go). After all things checked out, I was off and running.
Upon return, the parking lot was a little difficult to navigate as cars enter and exit via same area from busy route. This location would benefit from a makeover off the parking lot especially to avoid any issues with possible accidents from folks coming off US-​40.
Check-​in was easy as could be especially since I handle everything electronically. I handed over the keys and was on my way. Few moments later, my e-​receipt arrived via email as expected.
I would have given five stars if not for the chaos of the checkout and parking lot matter. Definitely, will keep this location in mind come next time.

On the plus side, the husky young guy who picked me up at the dealership was helpful and friendly.
However, my experience left a sour taste. When I called for rates, they were sky high, so I checked online and got the same car for $ 20 per day rather than $ 40. The first car they tried to give me had the spare tire stolen. On the return side, they tried to charge me for a GPS I didn’t rent from them, and I felt I had to make an ass of myself to get this resolved. The site was packed on a Monday at 4:30, and they really looked over the car I returned for any potential damage.
Somehow, Enterprise in general brings out the worst in me. It is not the easy, low-​stress experience of renting from the traditional companies at a (smaller) airport or other.
Sometimes Enterprise is the only convenient option. However, before going with them, I sometimes see if I can do roughly as well with another… online, and sometimes bidding on Priceline.
Also, is anyone who works there age 30 or beyond? I assume they are all started out with high expectations, then most of them get weeded out. I may be biased, but I do not like this company. Their sister company, National is much better, as are Hertz or Avis in many cases.
While I should not aim all of this at the New Castle location, the experience typifies what I’ve come to dislike about these folks. I use them when I have to, after first checking for other options. I don’t like the games, the strategy, or the image in general, including most of their staff members.