Carman Fiat of New Castle

I recently purchased a Fiat Abarth through Carman. I love the car. I got a good price, they gave me a good amount on the trade and the finance rate was competitive. I say that to say, it is possible to get a good deal on a great car from Carman Fiat.
But…
Below is the text I entered in the Fiat Customer Satisfaction Survey:
After deciding to purchase an Abarth, the Carman dealership in DE found one matching my specs at a dealership about 40 miles away. I was notified they found an available car, I drove to Carman Fiat from where I work in NJ, came to agreement on the car price, trade price, finance rate and I left a deposit of $ 1000. I was excited. The next day I was informed the car had already been sold. Carman expanded their search and found another car. They notified me it was available, I looked at it and told them to get it. I contacted them sometime later and found that it was also sold and no longer available. They found another car. I reviewed the specs and told them to go for it. Later they told me it had been sold. At that point I began to think they were using some definition of the word «available» that I was not familiar with.
They found another car. This one had every feature I didn’t care about and nothing I wanted so I said no to that one. Next they called and tried to sell me a used Abarth they had at their dealership (the one I had told them I wasn’t interested in). That night I went on the
site and expanded the search to 200 miles and found a couple of Abarths I liked. I wrote to Carman the next day sending them links to the cars I had found. At that point I realized I was doing their job. I was also unsatisfied with the process so I wrote a note explaining exactly what I would like them to do. I asked that they call the dealership and verify the car was available and ask them to mark it so that it would not be sold. I asked them to contact me so that I could call the dealership and personally verify that they had done so. They did as I asked and I verified the car was there and available and being held for me. I arranged a time to drop off my trade and sign the paperwork.
The paperwork was ready for me when I arrived, but the first document I was shown had the wrong trade amount. It was about $ 500 in the dealership’s favor. They found the correct amount on another document and so we continued the process. Then, on the contract, I noticed the selling price (before the manufacturer incentive) was not what we had previously agreed upon. That was also about $ 500 in the dealership’s favor. We worked it out, they shredded the original and the contract was reprinted with the correct amounts on it, but when I looked it over, the $ 1000 deposit I had given on my first visit was not reflected anywhere. They shredded it and reprinted it with the correct amounts. Then I was given the finance document and noticed that the finance rate was incorrect. We had agreed upon 2.9%, but the document had some higher number (3.4% or something like that). They shredded the original and reprinted it. Once this was corrected, I signed the paperwork, got the documents and check I needed and drove to CT to pick up the car. The car was never prepped. The dealership in CT told me Carman should clean it. They didn’t. Also, the dealership in CT lost the 2^nd key. That is not Carman’s fault, just an annoyance. They are working on getting the 2^nd key made. I’m sorry, but this is not a 10 out of 10 experience. The car is great. The buying experience, not so much.
EDIT: 5 months have passed and I still don’t have the second key. They ordered it and received it, but then mistakenly mailed it to another dealership in Connecticut. They said they would order another one, but when I spoke to the sales person he had not done so. My emails and voice mails have gone unanswered since then. I guess they are done with me.
EDIT: 6 months later and now they have removed my review from their Facebook, page, removed my posts asking for help, removed my posts to Twitter asking for help and still no key. Can I give them negative stars?

had a great experience here the showroom was clean and modern… wife love her 500c convertible…

Corresponded through e-​mail with Shayne. When I called FOUR days later, he said the system was down and they were unable to pull credit and couldn’t call because they were busy. How were they busy when they were unable to pull credit? Everyone bringing in briefcases of cash?
Salesman was Jason. Took the 2013 Pop for a test drive. This car looks fun, but is nowhere near as fun as my Mazda2. Salesman spent the whole test drive talking up the car. Typical space filling crap. «Check the radio”– sounded like a radio. «Ridiculously good on gas” – Mazda2 is better by many miles. «Can drive home and back and home and back and home again in under a quarter tank” – didn’t even know where I lived. «Has steering wheel controls” – what car doesn’t? Wasn’t impressed, but I figured I’d see what they can offer. He comes back INSANELY excited about the offer his manager had for us. Like… nut hut excited. The offer– 9400 for my car, 3000 down on Fiat, and 295/​month payment. Wait, what? He was excited for this? I can understand my car’s value, but to be excited KNOWING I would still owe 3000 on my current loan. Pssssshhhhhhh. Told him it was ridculous. At this point, I had decided that I’d like to keep my current car, work on paying it off, and run it into the ground like a normal person. He said he was gonna go work on another offer. I said I want to leave. He took my key with him to his manager’s office and comes back 10 minutes later with the same amount for my trade, but 0 down and a monthly payment of 335. Still STUPIDLY excited for this. At that point, I was finally ALLOWED to leave.
The Fiat 500 is a cool car, but only once you get to the Turbo models.