Big O Tires

I went to a tire store today with a totally non-​tire problem. I had been checking my fluids at home in the severe cold today. When I went to close my hood it would not properly latch. Being a Sunday the only automotive place open I could think of was Big O Tires. I explained my silly plight to the gentleman at the counter, without hesitation he told me someone would be right out to help me. One of the gentleman from the garage met me in the parking lot. He graciously looked at my hood latch and worked for a few minutes to finally get my hood safely latched. I offered to pay or even give him a tip since I was there for a non tire related reason. He smiled and politely declined saying it was his pleasure to help and just remember them when I need tires. Without a doubt I will be back when I need tires for sure. Nice to know there are still people out there to help out of generosity and good will!

I’ve had a horrible experience the last couple of times that I’ve used Big-​o. I dropped my car off during the Thanksgiving break. They were supposed to fix my Leaking oil gasket. After a tune up, oil change, new tires and finally a gasket fix. I still had several incidents with my vehicle. They forgot to plug back up my Thermostat sensor. Which cause me to miss several days of work. They refused to pay the tow bill for my vehicle breaking down. I had a second mechanic take a look at my vehicle and they said I still had a gasket leak. I took the car back to big-​o they assured me the vehicle was running fine. Still they refused to reimburse me for the expenses of towing the vehicle or having a second opinion. Today I went out to my car and checked my oil levels. I was 3 quarts low. I’m still having gasket issues. They refuse to admit there is an issue or even acknowledge they’ve done anything wrong. After spending over $ 1,500 in a two month period my vehicle is still not working correctly. I refuse to go back to big-​o or even allow them to look at my vehicle again.

So I had 2 vehicles at Big O tires today one was minor stuff. Change tires and rims. Do and alignment. They did a great job. The other was a bit more major oil change, brakes, rotors, wheel bearings replaced, plus more. They did a miraculous job. The car has never driven better. I am so happy that I let them do the work instead of Toyota.
They went above and beyond to help me get 2 vehicles to the shop. They did the work that the vehicles needed and did not nickle and dime me. They were excellent. I truly felt like a one of a kind customer. Amanda has been answering my questions for well over a week. And no matter how many times I called or stopped by she was pleasant. Always eager to help me. That is the reason I decided to return with my vehicle and let them do the work. I figured if she would take the time with me when she was not making money off me. Surely I would get the same respect as an actual paying customer. I did and realized that this was a place that I wanted to do business with for years to come.
Not only was I treated well by a very knowledgeable individual. An individual who took the time and make sure I was comfortable with my decision. I was also made to feel like I was the only customer in the room. And I am sure they treat all their customers in the same respectful manner. Phil was my mechanic and he was a very nice knowledgeable guy. I felt very comfortable with him working on my vehicles. I even kind of felt like he was my personal mechanic for the day lol. The experience was just amazing all the way around. You get an old time service here with a smile and all the pleasantries that you do not see nowadays. I would highly suggest this shop for your auto needs.