Hoyt Livery Inc

Old fashioned (bad) service. Their app basically requires you to call for a pick up. When the car does arrive at your location, expect dispatch (not the driver) to call you. Worst still, the drivers don’t use real time traffic apps like Waze.

I should have heeded the bad reviews, but needed a car pickup for
a friend at JFK and didn’t know companies here. Despite giving clear
directions to the company on bringing them to our house, the driver
didn’t pay attention. My friend had the same directions and kept
pointing to our street saying ‘that must be it’, as he kept going in
circling. After the 3^rd time of passing our road, my friend had to get
super cross with him saying to just let her out! Bad enough the
driver doesn’t have a clue, but with poor listening skills on top, it
was a nightmare! Rip off, poor service.

ONE STAR is too many. The owner of the business is a bully and aggressive and doesn’t deserve a dime of your money. He screams like a baby until he gets his way, thru intimidation. Do not use this company. His own employees filed a class action against the owner for not paying.

This is an absolutely terrible company with the worst customer service I have ever experienced.
My wife and I were returning from Europe to JFK, however, our flight was diverted to Philadelphia, due to thunderstorms in the NYC area. While most car companies monitor the flight status of arrivals to coordinate pickup, we contacted Hoyt as soon as we landed in PHL to alert them of the change as a courtesy.
While at first they assured us they would monitor the flight and that all we had to do was call dispatch when we got to NYC, we received three calls from their driver stating he was already waiting in the airport at JFK and charging us wait time, despite the fact that our flight had been diverted to a different city due to the bad weather.
I frequently use livery cars for both business and leisure travel and have never come across a car company that dispatched drivers into the airport prior to passengers landing at the pickup location.
Despite Hoyt allegedly monitoring the flight change, I was literally told by the driver that «this is on you; you’re not here and I’ve been waiting so you’re paying for this.»
I spoke with dispatch again after this conversation with the driver and they laughed at me for being concerned and told me to «just calm down» and that I «didn’t have to worry about any charges.» It was agreed that the service wouldn’t be needed as we were stuck in PHL until midnight and after these conversations, I quite frankly breathed a sigh of relief.
However,
That didn’t stop them from still making an unauthorized charge on my credit card for not only wait time but for the entire fare plus tip, despite the fact that no service was rendered.
When I called in the next day to speak about the unauthorized charges, I was directed to Linda, their owner. After explaining my frustration with the situation, Linda literally yelled at me for being upset telling me to «Shut up» and that they «Didn’t need my business.» Our conversation ended when she hung up on me.
I wish I was making up her language, but I am not. As soon as I heard these words, I was quite frankly stunned and did my best to keep her talking so I could take notes for this Unilocal review.
I rarely post negative reviews on Unilocal but this business has forced my hand not as a detractor /​former customer, but as a warning to others out there in need of a car service in Fairfield County, CT — no one should be treated this way in business or in life.
Do NOT use this company.

If i could leave zero stars i would. WORST CUSTOMER SERVICE EVER. I am very easy going, yet this company crossed the line when they left me voicemails suggesting I stole someone’s identity, am guilty of fraud, and as a result «will have my a$s handcuffed and thrown in jail» all due to a billing error on their end, in which they mistakenly tied someone else’s credit card to my account. Instead of sending me an invoice, or alerting me to their billing error, they immediately began leaving me aggressive phone messages. When one (I repeat with no exaggeration, ONE) business day passed without me returning their call, i received the nastiest and threatening voicemail from their owner. Please choose a different provider for your transportation needs.