Sears

Not happy at all! I brought my mower to be tuned up and a side chute clip to be fixed two years ago. I got it back and they told me I didn’t need a oil change and when I ran the mower the engine had hardly any oil inside when I noticed it sounded funny. I changed the oil.
I took it back two years later to give them a second chance and it is worse there. I called them to add onto my repair order and no one would pick up the phone for a half hour. The manager kept apologizing that he can’t get anyone to pick up the phone over there even know they were open. I went there for a full tune up, blade sharpening, dust cover replaced, apron under the back replaced and the same clip on the side chute broke again. They never called me to tell me the estimate, and instead they called me to tell me it was ready to be picked up. Then when I went to pick up the mower I inspected it and was very displeased. The mower had a tuneup but the blade was not sharpened, the apron was replaced but the dustcover was still broken. The side chute was never even touched for replacement. I told the guys behind the counter to send it back and make sure it’s done properly again. I will update later to see what I get in a couple of weeks.

Stopped in today more or less just to browse killing time on a do– nothing day. From the moment I entered the store I was solicited to enter contests, followed around by obvious security & in general made to feel uncomfortable. Basically this store is quite empty of customers so maybe thats the reason for the pounce (they simply dont know how to handle it when an actual customer walks through the door from lack of experience) Going from dept to dept the loudspeaker goes off requesting sales reps to man the areas. Although this could simply be so they are near in case of any assistance that may be needed it gave me the creepy feeling I was being stalked everywhere i went via closed circuit tv. I ended up trying to purchase a wireless webcam but the price displayed was $ 40 less than it rang up. The sales rep did find me one in the price range the item had been listed & I purchased that instead. On leaving the security alarms went off even though I paid so I had to show my receipt (very embarrassing) then they went off again on a second attempt to leave — the sales rep just waved me through but it was still ridiculous. Upon getting home the item I bought didnt work & needs to have firmware upgraded through a horribly tedious procedure that has nit worked after three attempts & I’m pretty computer literate… I am debating whether or not its worth getting store credit or my money back — I’m not so sure I ever want to go back there. Really bad vibes as a shopper — I felt more like a suspect and then the merchandise is crap to add misery to an already horrible shoppping experience! Sears used to be a good mid –range dept store — now it’s just sad… no wonder they’re going out of business. I should have followed my own rule and left the minute I felt uncomfortable. Being stalked was my first clue but wrongly I tried to give benefit of the doubt.

I had my most unpleasant experience tonight. The sales person made several lies and trying to make me discourage return. after all, she processed my return, but if so, she should have done without wasting my time. Lands End’s slogan is «Guaranteed. Period», but I’m afraid the Lands End store in this Sears does not follow their slogan. You had better not go there.

I got my mattress at Sears after some unsavory experiences at other mattress stores. I got an ultra firm mattress and it’s holding up ok so far, after four months. I believe the warranty is for ten years.
I also got my mattress topper from Sears online. I went through a little saga about that. But all in all, it worked out ok.
This Sears is within walking distance of Cook campus, so if you’re an international student or visitor without a car, you could take the Rutgers bus to get there. They have everything you might need.

Finally, my home is built, after being destroyed from Sandy, I go to sears for all my appliances
ALL!!!
Although my experience was great in the store, John, the sales rep. Was a great guy.
Omfg the delivery service was the worst ever!
Sears used to have there own people delivering, now they outsource, I need so much more, beds vacuum ect…
At least another 10 grand more, I looked at beds asked them about delivery they use the same assholes, well I’m done with sears, and now that I hear about there services of there appliances I’m getting my money back for that too.
GOOD BYE SEARS!!!
This is why they will be out of business soon
Outsourcing may save money in the short term, but it’s the end