Wisla Express

They don’t deserve even 1 star, horrible experience!!! I waited outside at JFK for over 30 minutes didn’t see the Wisla van at all, so I decided to call them to see where they are. Called 5 times and every time got a voicemail saying that the mailbox is full. After another 30 minutes someone called me from the agency stating that she will try to get in touch with the driver to let me know what is going on. Calling me back saying that the driver will be there at 10 p. m …10 p. m!!! My plane landed at 8:15 p. m !!! Basically it would be a 5 to 6 hr production since they have to drive around the whole airport to collect more people that land at later times then you do. After a very long travel that’s the last thing you want to do is wait 2 to 3 hrs to get picked up and drive around the airport in a circle for another 2!!! What’s worse with this whole experience is that the people at the Wisla agency don’t seem to see that this is a BIG problem and treat you like they are doing you a BIG favor. There attitude is awful the whole customer service is awful, I am surprised that they are still in business!!! Would not recommend this agency to anyone not just for the transport from or to an airport but overall attitudes that they have at the agency. Do yourself a favor and stay AWAY !!!

Very unaccommodating when I made a reservation through the phone. Their tone sounded as if I didn’t know anything. Also, there is a no refund policy.

Looks like they might be out of business now.
I had used them before and didn’t have any of the issues mentioned by other people, but I should have been a little weary this time I guess when I called the toll free number and got a «# not in service message», but when I called the local (860) number I got through. I bought a round trip from Shelton, CT to JFK and back. I am out in California now on that trip and tried to call them to make another booking, but now the toll-​free number goes to a totally different business and the (860) number goes to a personal phone. Website is still up, but shows some errors before it comes up.
I am guessing this means they are not in business anymore and I guess that means my return ticket from JFK home isn’t worth anything now: (

We scheduled Wisla round-​trip service between Hartford and JFK this past month. For our trip to the airport, the service arrived over 30 minutes late. Unfortunately, this was the GOOD half of our trip.
We scheduled a pickup at 7:00am to return us to Hartford, and this time, the shuttle arrived at 8:00am. After driving around the block several times, we picked up another couple at 8:30. We spent the next hour either driving around the block or sitting and waiting for another person who never showed up. We could have already been back to CT before we even LEFT JFK.
Wisla has a policy where they wait for customers for up to 2 hours. The problem with this policy is that it is in effect whether or not all scheduled pickups are at the same time. Here is a quick example of this terrible business plan:
When it works: If 6 people are all scheduled to be picked up at 7:00, but a flight is delayed by 30 minutes, everyone still leaves by 7:30.
When it doesn’t work (how they actually make the schedule): According to the Wisla driver, they usually schedule pickups for various times. For our example, Couple A arrived at 6:30. Couple B arrived at 7:30. Couple C was supposed to arrive at 7:30. With their «2-​hour Waiting Policy» they will wait until 9:30 for the last couple. This means that Couple A ended up waiting for 3 hours. So much for the «up to 2 hours» waiting, right?
This shows that their business model is ineffective with how they schedule. Even worse, they don’t realize that it is a problem. I called Wisla to discuss this policy, and — after being put on hold — I was told that they believe in their policy and that there was nothing they would do. In other words, they don’t care about the satisfaction of their customers, and they are unwilling to fix a deeply flawed plan.
If time and comfort don’t matter to you, Wisla is the best option. It is for people who focus solely on getting a cheap deal. However, you get very little for your money, so it is anything but a value.

Avoid at all costs! This company charged our card and then left a message on a cell phone number (they were asked not to use because of poor service where we were staying) instead of using the land line number as requested saying they were picking up 3 hours earlier than planned. When we were finally able to retrieve the voicemail message we called them back to let them know that 3 hours early would not be doable for us. They then argued that it was necessary to be at the airport 4.5 hours early for a domestic flight out of Newark. I think not. After a long drawn out fight, we compromised on them arriving at 1pm instead of the paid for 2pm pick up. The car arrived at 12pm, laid on the horn numerous times in a 1 minute time period. When we came outside to explain that the passenger was in the shower, the driver yelled feverishly and then took off. Our card was still charged suspeciously under the name Wisla Express.
Save yourself the headache and find another company!