Valmark Chevrolet

We are thrilled that we found this dealership. We are a GM family and in the hopsitalty business, so we know what customer service is about. From the moment we pulled in the first time to the final drive out everyone we encountered were top notch! Professional, friendly and really cared about what we wanted with no push. A.J. Escareno and Chris Young are the best. Our sister in Austin gets a new Chevy every few years, we already called and told her about ValMark and their team.

My experience with ValMark Chevrolet was AMAZING! Everyone was helpful and honest. Raymond Reyes is by far the best sales person I have every had the pleasure of meeting. He told me everything I needed to know about my new vehicle and much more. I left actually feeling like I understood the process of buying a vehicle.

Everyone was so helpful and patient with me as I kept changing my mind. I did not feel pressured at all. Other places I’ve shopped at have always made me feel pressured and uncomfortable. Everybody truly made me feel like they really wanted to help me in a very difficult situation. I will definitely continue to do business at this dealership and tell everybody about it.

I brought my car in for its first oil change. They had my vehicle in & out within an hour. But as I drove off I noticed shaking in the gas pedal & steering wheel. Then when I arrived home I noticed a lot of smoke coming out of the tail pipe. I contacted my service member & she sent a tow truck immediately. Apparently the computer over filled my oil by two quarts. They took care of it, apologized for the mistake and had me on my way. The service team did great handling the whole situation. I didn’t have to pay for anything.

Best chevy dealer in texas best service dept– i have dealt with several others including other brands this is the most customer service oriented place i have ever experienced. The service manager will actually make you feel better about tour problems!

I purchased a certified used 2011 Buick Enclave in 2014. Being new to New Braunfels, and in doing some research, Valmark came up as highly rated so I chose them to do any repairs and service for my SUV.
The receptionist was very nice and transferred me directly to the service department when I made my initial call. I was assigned to Tom Williams, a super nice, personable, and obviously caring man. Staff gets 5 stars.
I made an appointment for Friday, 12÷18÷15, to have the following services done on my Enclave: recall (trunk liftgate), oil change, front tires reading low, steering wheel made a wire-​on-​wire sound, middle seat back bench seat belt not working, driver side captain’s chair middle row seat belt buckle release sticking, driver side daytime running lamp burned out, AC button stickers worn off, and I wanted new floor mats.
I was on time for my appointment at 10 a.m. that morning and it was a complete zoo in the service department. They had someone quit the week before and someone else was hospitalized. I was very patient and understanding but was there nearly 20 minutes to get checked in. I told Tom that I had a ride and could be without my car for several days, so if they needed to bump me to next week, that was fine. He assured me that my car would be done that day.
I didn’t hear from Tom again until Monday afternoon, 12÷21÷25, where he told me that the wire-​on-​wire sound was my rack and pinion steering unit. He was still checking on the seat belts but felt that he could get everything covered under my certified warranty except the AC button stickers and the daytime running lamp. Awesome! I was very happy. He called me again that evening to let me know the oil change was done, they had rotated and filled up the tires, and they had completed the rack and pinion repair. They were going to take care of the seat belts the next day.
Tom called me again Tuesday evening, 12÷22÷15, to let me know that the captain’s chair seat belt was fixed but they were waiting on the back bench seat belt kit to arrive. They were expecting it the next day.
Tom called twice on Wednesday, 12÷23÷15, to let me know that the kit had not arrived and wondered if I wanted my car back before Christmas. We were planning on some travel that weekend, so I arranged to pick it up before they closed since they were not open the next day on Christmas Eve. I only had about 2-​hours notice so I did have to scramble a little to pick up my car. There was no charge for any of the work they had done, since it was all covered under the warranty, but there was still the back bench seat belt, the daytime running lamp, the button stickers, and the mats left to do. Tom told me he would call me when the seat belt kit arrived.
I never did get a call back from him, so I called him on Friday, 1÷15÷16, to follow up. Yes, they had my seat belt kit in as well as the daytime running lamp, so I scheduled to bring my car in on Monday, 1÷18÷16, at 9 a.m. Tom told me it would be a very quick visit and that I could wait. I got there on time and asked if it would be a 20-​minute wait or more like an hour, and he replied, more like an hour but we’ll get you back right away. I’m an antsy person, I don’t like sitting and waiting, so I decided to get some steps in for my Fitbit and walked the lot. I walked for 35 minutes (and got 5K steps in!), and my car sat and sat and sat and sat in the service bay. I finally walked back up and saw someone heading to my car to take it back, so I went inside to wait.
Tom came out at 10:35 to let me know that my car was ready… but… get this…
Only the seat belt was fixed. They didn’t have any daytime running lamps in stock. If I wanted to wait ANOTHER hour, they could have someone go get one, and I could get it replaced. I was a little annoyed. I mean, this was my second visit in, I had already been waiting more than an hour and a half, and I even called ahead of time to make sure they had the part in stock. No I don’t want to wait another hour or come back a third time. I can get this part at any auto parts store and that’s what I’m going to do… and I’ll get my mats there too.
I am not certain I will return to Valmark for my future certified warranty repair and service needs. Tom was very nice, but he didn’t follow up when he said he would and he didn’t get everything done that he said he would and in the time he said. I understand that he cannot control what is in stock or how long something takes, which is why I’m giving him the benefit of the doubt, but I think they are woefully understaffed and overcommitted. I am very disappointed in my experience because I came here based on the positive reviews from other sources.
I find detailed reviews helpful, so I hope this helps others in deciding where to take their car for service. I still need a daytime running lamp, AC button stickers, and floor mats… a month after my initial service visit.

I have a 2015 Chevrolet Corvette Stingray and not only purchased it at ValMark, but also service it there. I have ALWAYS had Excellent service. The purchase process was wonderful, making me feel like family. The service department is WORLD CLASS, they have a beautiful coffee bar and offer freshly baked pastries. Everywhere you turn there is fresh flower arrangements, even in the restrooms ~ it’s contemporary design is super nice and clean. This dealership is wonderful and extremely female friendly. I would definitely recommend ValMark Chevrolet to any and everyone looking to buy or service their vehicle!!!

If I could give this dealership zero stars I would, but one star was the lowest option. We traded both of our cars in for a family vehicle. It took them 2 weeks to get the vehicle ready after we bought it. We asked them to fix some cosmetic issues. When we received the car the rear view mirror had been switched out to an after market one (doesn’t even fit the electrical hook up), the buttons on the stereo were not replaced right, AND THE CHECK ENGINE LIGHT CAME ON NOT EVEN A WEEK INTO DRIVING IT. Luckily we purchase a warranty so 2000 worth of work was covered. Zurich (warranty company) was very displeased with Valmark for not disclosing that the car had problems and still selling us a warranty. I would highly advise against buying or trading anything to this dealership. ALSO they failed to setup automatic payment with Wells Fargo… My military husband then went out of town and when he came back we were two months behind on payments.

Mr. Tom Williams has taken care of me since I start coming in a couple years ago. He is always so great. Checks on my son and I as we wait. I call and he sets up my maintenance appts. I now have a 2015 Tahoe but he makes sure everything is up to date and explains everything that will be done and the cost. Never has he had something done without consulting me first. I love that! I’m sure glad he is there. I love y’alls waiting lounge too. It’s very nice, love the flowers I tell everyone how nice it is :)

Best dealership around! I have purchased several vehicles from this dealership over the years and I’ve always had the best experience. The service department is top notch, and always goes above and beyond. I will not take my vehicle anywhere else for service work. Thank you for the excellent customer service!

ValMark provides one of the best dealership experiences in the business. I recently bought my second Chevy from them, and couldn’t be happier. I traded in a 2012 1500 Z71 for a 2015 2500HD. I nearly got the same value, on trade in, that I paid for the 1500. The service department is top notch, parts is always helpful, and the sales staff could not be more accommodating. I recommend ValMark to everyone I talk to.

Thank you for the speedy assistance with our flat tire!!! We got in and out and don’t even own a Chevy but they were happy to help us out. Thanks so much, we will keep you in mind in the future!

Worst experience ever! Steve in the service department is terribly rude and has no customer service skills at all. I won’t be returning here.

Kirby Hoskinson is the best sales person ever. He always gives you what you’re looking for and has the best attitude. We have been shopping with Valmark since 2011 and bought 4 vehicles from them.

Had a few glitches when purchasing my Suburban, but nothing that Justin Kelley was not able to remedy above and beyond my expectations. I sincerely appreciate his attention to detail and customer service. Justin truly poses characteristics that are very rare in today’s market.

Amazing! Julie is a rock star. After dealing with crappy used car sales people all day I finally and thankfully ended up at val mark Chevrolet. Good thing I did. They put me in a great certified preowned 2008 chevy malibu for a GREAT PRICE! These folks were amazing. They value their customers and they work extremely hard. Thanks Julie.