Enterprise Rent-A-Car

Sales reps are accommodating and usually pretty fast at this location. I think their computer system is what slows them down. They have a lot of traffic at this location. Often there is no room to leave your personal car and you have to leave it out on the neighboring street. Also due to the high volume at this location, you will often get a car that just came back in, so don’t be surprised if it is not very clean on the inside, especially the windows. Very common to receive the car with less than a full tank.

Let me begin by saying that the customer service was wonderful in New Braunfels, HOWEVER, there were issues with the SUV… Which speaks to other deficiencies in the New Braunfels location:
It ran out of wiper washer fluid day 2 (out of 9), so you can imagine how dirty the windshield got with all the dead bugs we hit on the highway. Then it needed an oil change by day 3 and we were in the middle of nowhere in west Texas. Me and the 7 other members in our group lost almost an entire day from our road trip looking for a place to change the oil and then waiting for it to get done. That was an extremely disconcerting and frustrating experience for all of us. The road trip was a bucket list item for my mother and our agenda, which was planned months ahead of time, was completely derailed by this event. I thought Enterprise is supposed to top off all fluids and regularly service their vehicles. I guess not always.

Rented car at closing time and grateful agent waited. Agent was very careful to explain where to park car next day in the event I did not return by closing time. Failed to tell me I would be charged another day of rental for being one hour late. I felt set-​up. I would have used the car the additional 23 hours had I known. Not the first time Enterprise has told me one thing and charged another.

I have never had to rent a car before and I must say our first experience with Enterprise was not a good one. The staff at first was real helpful and we picked up our car. There was not much of a selection even though they claim to have 300 cars in their fleet. Basically we had to take whatever was on the around even though we scheduled to pick up a certain vehicle. We left the lot and realized we had a flat tire. We took the car back, the tired was filled with air. We got all the way home to realize the tire was really low on air again. We took the car back to trade it in. We got into the car and several miles later we realized our kids were allergic to the car. We tried to trade that car back in for a different car but we were told by four different Enterprise rental places that they had a car shortage and we could not get a different car.
Each car has been dirty and not clean at all. I would never rent a car from this place and then take a vacation. We had high hopes with the wonderful commercials but we have had a bad experience. At one point I asked this Enterprise to help by calling a few other locations to see if they could find me a car to trade in and their response, NO, but you can call! I expected more or at least a clean car!

This branch is not only helpful, but quite friendly! I would suggest using this branch to anyone!

I was a long-​time customer of the Advantage franchise in this town whenever I needed a rental while waiting for car repairs, but with the Advantage bankruptcy and reorganization, that location has since closed. I recently had the opportunity to rent a vehicle from this Enterprise location, and I have to say I was very impressed with their performance.
I rented on a bill-​through from one of the local repair shops, and wound up in a Nissan Alitma with just under 10,000 miles on the clock. The vehicle was clean inside and out, the only exception being an overlooked clear plastic bottle cap in the back seat.
Pricing on the bill-​through was more than fair at $ 25.98 a day, and the LDW was cheaper than expected at $ 14.99 a day. The trick to the good prices appears to be the shop bill-​through, as I have rented from this location before when they have not been nearly as competitive.