Allstate Insurance: Toby Brazzel

I was a customer with this Allstate branch for 15 years. A few years ago the office came under new ownership and I noticed the rates kept changing on me. I’d have to call in and renegotiate a lower rate. The final straw came when I added my son and another vehicle to the policy. I thought we agreed on a rate, but when I got the bill, it wasn’t what I had been told. I called in to ask about it, but they couldn’t explain the discrepancy in price and promised to look into it. Except they didn’t call me back. I had to keep calling them. Every time I called they couldn’t explain my bill or tell me my rate. So after a couple of weeks I switched to a different company. When I called Allstate to cancel my coverage, they said they would match the other rate. I said, «You haven’t been able to tell me what my rate is for three weeks, now you’re going to match a competitors rate? Forget it.» A month later, I get a bill from them saying I owe $ 65 on my cancelled coverage. Shortly after that I get a letter from a collection agency saying I owe $ 65 to Allstate. I’m pretty sure this is wrong, but it’s too much of a hassle to fight it, so I pay the bill. Shortly after sending in the check, I get a letter from this same Allstate office saying that if I switch back over to them they’ll give me a 10% reduction on my rates. I’m thinking, «you just reported me to a collection agency for $ 65, and now you’re offering to give me a reduced rate on your insurance?!» These guys are incompetent at best or dishonest at worst. Don’t do business with them.

I have never in all my life encountered such substantive and clerical incompetence. Be prepared for three different answers from three different people. And when you are left holding the bag as a result of their sheer ineptitude, don’t expect them to have the grace or courtesy to work with you to fix the problem. Do yourself a favor and steer clear of these two bit hacks.