Suddenlink Communications

I’ve had suddenlink for several years and the people here have always been great and super helpful. Techs were always on time and efficient. However when I bought a house in Fairfield Harbour I was told that my house was not able to be connected because I was too far away from the tap. I called and scheduled someone to surrey my property so a construction crew could come out and install a tap on my property. The day came and went and no one left a note on my door so I called to see what was going on. That’s when this whole mess started. While everyone I talked to was very nice they didn’t seem to know what was going on. After explaining the situation to several people I was told they would leave the construction crew a message to call me back that day. I called suddenlink back the following late afternoon explaining I was just trying to figure out what was going on. Somehow I got transferred to the head of billing and ended up hanging up and calling back to start all over. To say I was disappointed in suddenlink would have been an understatement. When I called back I spoke to an employee named Caleb who really helped the entire fiasco. He explained that the construction crews were subcontracted and that’s why no one at suddenlink could talk to them directly so basically not their circus not their monkeys. Caleb did an awesome job of walking me through what was going on because at this point I was extremely frustrated with the entire situation. He was upfront and honest which I appreciated.

Sudden link completely lies. Try to get cable for $ 29.99 as advertised. It will never happen. The real price is $ 50. They add $ 20 in fees. They do give 30 days notice for programming changes or rate changes as required by the FCC. Also they advertise 200 channels. What you really get is 40 channels that are listed on the guide 5 times.
As an isp they false advertise again.
I would defie anyone to come to my house and get anywhere close to the Internet speed I was promised.
Customer service is horrible and will be of no help what so ever.
There moto should be «We provide a third of the service that is promised at twice the cost promised.»

They SUCK, poor service. poorer customer service. Not one employee gives one crap for the customers. Use anyone else, even the worst provider you can think of is 100% better than these clowns.