Tim Hortons

Open Thanksgiving. Friendly staff. One male worker is unhealthily obsessed with Adele but overall great Canadian hospitality… in New Albany, Ohio.

This is the worst possible Tim Hortons. They run out of half of their menu every week at least half the week. The person who is supposed to order it simply doesn’t order enough for the workload. I don’t know how they’re still in business & I’m not in exaggerating. They start closing at least two hours early and have next to nothing available. What is the point of being open? The worst part of it all is management truly does not care about them being out of basically everything. It’s a lot of joking and playing at this location as well. Definitely unprofessional. It’s the oldest Tim Hortons I’ve ever seen. If you ever ask for a cup of water, they’ll give it to you straight out the sink. This place is obviously laughable, don’t waste your time

If I could give this place a zero and still tell you about my experience here I would but that’s not an option so they get a 1 by default. Their cappuccino is best described and hot water with a little something in it but who knows what that something is. Every single time I come through here I have to ask them to fix it. This past and last time it was such an ordeal that I was asked to pull to the front parking and wait which is a huge inconvenience because like everyone else I am in a hurry. When they originally handed me the cappuccino I asked for a sleeve because it’s so hot that you can’t hold it otherwise. When they finally bring it out to me no sleeve and they are acting perturbed. I explain to him that while i understand they are irritated that I have asked them to provide me with cappuccino and not hot water I still need a sleeve and would love it if he could hurry because I am in a hurry like everyone else. When he brings it back to me with the sleeve he proceeds to tell me not to come back. Why because I refuse to drink hot water or because I’m irritated that i have to wait and then am treated rudely by you who should be doing his job? I definitely won’t be going so no problems there! I didn’t even bother to ask what his reasoning was for having the nerve to say that to me because at this point it’s a non issue.

I’m sorry to say this because I love what you do with hockey but, Tim Hortons you suck.
Your «Baker’s» are not really bakers are they, because they don’t actually bake anything do they? All they really do is pull them out of the box and warm them up.
But today was the last straw, I waited in line 15 minutes to find out you really did not have anything because «someone» did not show up for work today, although there were six of you running around in circles behind the counter bouncing off of each other.
I feel I must move on, you do not seem to be putting into our relationship at all… It seems I’m doing all the work anymore. I’m tired of making excuses for you and being let down all the time, I guess this is goodbye.

I don’t know about all the horrible reviews on this place. I guess I’ll have to update my review later if I ever receive horrible service. I’ve only been here once on an early Sunday morning. I will say the wait in the drive through was a bit long. When I got to the window, the person had to ask me what I ordered. By that time I’d already forgotten. They apologized and said they’d gotten behind and got people’s orders wrong. So he gave me my combo meal free. It wasn’t really that big of a deal and I would have gladly paid. In their behalf, it was a nice gesture.
I’ll go back again to see what it’s like the second time around.

Horrible coffee! We both got decafe coffee and it was so bitter it was undrinkable even with sugar. My bagel was not toasted and looked a mess. Drive thru perskn told us we did not have options for coffees because it all comes from a machine… real classy. I have been a few times and keep forgetting how bad it is! Be warned.

Service is slow and not correct. I have visited this store four times and every one of them I have stood at the register for more than six minutes before being acknowledged. During my wait time they have serviced at least three cars in the drive-​through. All four visits they have not gotten my order correct; not once.
It’s the meal you’re know for; get it right!

This place sucks I don’t know why we ever come here. If they ever get anything right it’s a miracle. Worst ever!

Went here once and they served me a to gk chicken salad bagel sandwich on an uncut bagel with a scoop of watery chicken salad on top. This place sucks more than my Dyson! Terrible!

Ordered the Bagel BELT and they omitted the cheese and egg. By the time I figured it out it was too much of a pain to go in and complain. In general, I am a huge fan of Tim’s but this location is just another New Albany restaurant disaster. What is it about NA and their service???

Worst Tim Hortons in the area. I went here twice in one week and the service only got worst. Poor selection of donuts, out of most popular, and very long wait inside and at the drive thru. The staff is very young so perhaps that is part of it but there appears to be zero upper management. My second time was through the drive thru and after waiting in line 10 min I get to the window only to be told they are out of pennies and I would have to wait for change. Not to mention the seasonal donut they advertise hasn’t been available either time I am there and that is by 8:30 a.m. I was so disgusted with the long wait time and lack of what I wanted that I said forget it and left. Do yourself a favor and visit the other location in new Albany that provides much better selections and service.

Average at best. They severely lack selection compared to other nearby stores. The drive-​through is fairly quick. Customer service is average.