Enterprise Rent-A-Car

The southern Indiana area is lucky to have this franchise in a smaller market like ours. We’ve been renting cars from this location due to business trips for the past several years and have no complaints. Clean and reliable cars with attentive service. Thanks for being a dependable company and it helps that they are located near the interstate.

We recently had to deal with all of the bullshit that goes along with a totaled car. You know what I mean. The police report, ambulance ride, insurance company gauntlet, generalized anxiety, and a rental car until a replacement can be obtained.
Our insurance company contracts with Enterprise to provide rental cars while repairs or assessments of damage are being made. They set us up with a rental at this location.
After a quick phone call to arrange a time, a very nice man drove out to our house, picked us up, and drove us back to the Enterprise lot. I find it odd that all rental car companies fail to deliver this very simple service. There’s a reason we needed a rental car. Mostly, you know, the fact we didn’t have a car at that time.
Upon arrival at the lot, we were informed that they didn’t actually have any cars available. They had trucks. They had vans. They had things that keep the petroleum business booming. We were just not interested in spending all that money on gasoline. So, we had to wait a few minutes while a car was arranged from a different location. As luck would have it, someone returned a car right in the middle of the arrangements. It was cleaned up, inspected, and signed out to us within a few minutes.
Whenever we’ve rented a car, we’ve always pay a little extra for the «walk-​away» insurance plan. For a small fee, you can relinquish all responsibility for any damage that the vehicle sustains while in your possession. This has proven invaluable on a number of occasions. You never know when some idiot is going to open their door into the side of your car in a parking lot, or when some jilted crazy person will mistake your car for the car belonging to the object of their obsession and run a key all the way down the side, or when someone will try to jump a skateboard off of the hood of the car while you are sitting at a red light. We added this insurance for about $ 20 per day. The rental was costing our insurance company around $ 35 per day. Pretty reasonable.
The car was clean and the contract was clear that smoking is not permitted in the rental cars but someone obviously didn’t care and smoked a couple of packs of Pall Malls in there. We didn’t notice the smell under the scent of air freshener, initially. Later, after the Febreeze evaporated, the stench enveloped us every time we used the car. The gas mileage on this particular car was just as bad as a full sized pickup truck. After a couple of days, we’d stopped off at the gas station 3 times. After fill up number three, we headed over to the Enterprise lot.
I expected some resistance. I expected excuses. I expected that we’d just be told to go away. That didn’t happen. When I explained that the gas mileage was terrible and that the car smelled like a dirty ashtray, we were offered our choice of three cars on the lot. We selected one with a record for good gas mileage that didn’t stink and were on our way within a few minutes.
The return was just as easy as the pick up and the exchange. The price was reasonable and the service was pleasant. We’d definitely use this Enterprise location for future car rental needs. Let’s just hope we don’t have to.

Aside from the fact that Enterprise is near my house and one of the few rental spots in New Albany, the service has always given me reason to go back when I need to drive for business.
The selection isn’t particularly amazing. The lot has the rental fleet mainstays along with the occasional van or, if you’re lucky like I was, peppy little Fiat 500. Be sure to call ahead if you have particular needs.
Otherwise, the store is easily found and accessible (Tip: drive down Daisy from the north toward State St. for ease of use). The staff is always prompt and explains everything concisely. The walk around inspection is typically easy and always well-​noted. All the cars I’ve rented from this location have been clean and mechanically sound.