U-Haul – Neptune Beach

Completely pain-​free experience — helped me walk through which truck I’d need (which ended up being right on point), the in-​town move rates versus not, and also a cost estimate that ended up being less than a dollar off.

Thank you Brendan for being helpful, quick and kind. You made this so easy. I appreciate the efficiency of this location and the clean vehicles.

I haven’t used their truck rental services myself, but some of my family has and they have never complained. This location has been here for as far back as I can remember (my parents used to have a shop across the street when I was growing up).
I was here strictly for boxes. We’re going through what I like to call a purging/​consolidation exercise in our house. I know, I know — I could have probably just gotten some boxes from the local grocery store or some other similar setup. But I wanted boxes that hadn’t been tossed around and used already. And when I found out they would buy back any boxes we don’t use, I was ok with that.
I ordered the boxes online for store pickup, paid and I was on my way. They weren’t exactly reedy for me when I showed up, but I truly didn’t expect them to be. However the fact that they got all the tall boxes (only really tall when they’re flat) into my little car and I didn’t have to make two trips, I was happy.
The staff was helpful. The store was minimal as expected. All in all, not a bad deal.

I reserved a cargo van online Wednesday and picked it up today (Saturday) to pick up a couple large pieces of furniture. It’s been quite some time since I last used U-​Haul and I was pretty impressed with the entire experience.
I was fully thirty minutes late and they hadn’t yet given my van up. A walk-​in ahead of me when I arrived wanted it, but they were about to call me first (I had asked for four hour’s use). He wasn’t psyched, but was happy he’d have it later.
Pam was super friendly, professional and efficient. She had me checked in and on my way in just a few minutes. Seriously, less than 10 minutes from parking to being on my way. The van was new, clean and worked out well. Dropping it off a couple hours later only took a couple minutes. I thought it was pretty smart of them to do returns just like car rentals and send my receipt via email. I had the receipt in my inbox before I got to my car.
As for the walk-​in, I went into the store and let Pam know to give him a call. I hope his experience was as good as mine.

#Uhaul #Terrible #Neveragain (I hope)
Staff was friendly although a bit harried, about the only decent thing about this truck rental experience.
My reservation got changed on me both time wise & location wise the morning of the move which was a huge pain and when I arrived to get my truck, there was a huge line as 3 other people had the same complaint.
The truck I then was given had so many dents, scratches and dings, the guy doing the walk-​through with me told me there wasn’t space to mark anything more down. Um ok, why sell insurance then?
You’d think that would be bad enough, but to top it off the Emergency Brake would not lock in place as I was unloading on an incline and when I called the help line they told me they’d look at it when I returned it!
Do yourself a favor and drive to Penske or Budget next time. Seriously, even if it means going to Nassau or Saint Johns County. It will save you aggravation and may even save your life.