Base Exchange

Long drive for me to get on base, but I come here because of no taxes on purchases. Customer service at this exchange is not its best and multiple items around shelves are missing prices which means I have to get an attention of a department rep whom seems to be missing most of the time. Most items I.e., furniture are not in stock so purchasing on the exchange store online is best.

Why does the staff here always act annoyed when you ask them a question!?! It doesn’t matter what it is either! You ask for assistance in locating any merchandise they just look at you and say I don’t work in this or that department. The one cashier I had today wasn’t very friendly either. She said nothing to me at all. I greeted her and asked her how she was, with a smile. It was an awkward exchange. I also told her to have a good day and she just flicked her wrist. All The employees here are miserable, no one is forcing you work there. You work in retail, if you don’t like being asked questions and providing customer service find a different line of work. These employees need better training.

I have noticed some things are more expensive but if you know your prices you can get some great bargains especially for name brand clothes but it is hit or miss. If you do buy clothes especially Michael Kors make sure you thoroughly check the clothing out because on occasion I have noticed imperfections like one sleeve shorter than the other, hems off, sizes are not consistent. Another great highlight is the upscale cosmetic section but again know your prices.

Making a return here is like fucking pulling teeth! The lady who works the counter has no concept of how to do her job. I ordered a set of wireless headphones online, and AAFES sent me the wrong ones, ones they don’t even carry at the exchange at all. It was apparently an issue with the vendor which was Sony, so I was told I could return them to the exchange with my receipt for a refund.
I get to the service desk with my paperwork they sent in the box, and dumb dumb can’t figure out the order number. Tells me she can’t do anything without it. I explain it’s not my problem if the paperwork they sent is also wrong, call AAFES and figure it out. She then makes ME talk to the representative to verify that I did in fact order this and I’m not trying to fucking scam the exchange out of money (fucking really?!)
After 45 minutes they FINALLY let me return the item. Woo hoo! But fuck me if every time I need to return something I get dumb dumb at the service counter…
Seriously guys, your job isn’t fucking rocket science..

Is it just me or does this store always have their heater on. It could be winter, I’m dressed for the season, then I walk-​in and with each aisle I’m slowly undressing. I mean, it’s winter, duh… their heater should be on. Okay, well what about during the summer? Wholly crap, I almost passed out in the shoe section because it was so damn warm. My mom felt like she was menapausing all over again.
Okay, back to the review. I love that they remodeled the inside. It’s officially coordinated with all the other Aafes and it doesn’t feel like some. out-​of-​date government issued store. I don’t think they’re cheaper just because it’s tax free. I think their inflated prices makes up for the tax free. My mom managed an Aafes out in Hawaii and SHE doesn’t even shop there.
If you live on base, I could see why coming here in convenient. They dont give you much of an option. but hey, if the only funds you got is on that starcard… by all means. However, it’d be more fun to shop elsewhere. Their merchandise kinda suck.

Terrible Customer Service, Worse I ever seen.
Jewelry counter staff was very unprofessional, acting annoyed when requested to see an item…
Cosmetic counter: dig through all drawers look for items on your own… or wait till staffs show up, most of the staffs chatting with each other in the corner and pissed you asked for help, usually reply by saying I don’t handle that brand, if its not displayed we dont have it. what’s wrong with this place, poor management probably, Staffs in Jewelry & cosmetic look like they can never get a job in normal private sectors due to their unprofessional mannerisms.
Very unpleasant shopping experience having to deal with unpleasant staffs, didn’t purchase any because did not want to deal with the lady at the jewelry counter. Please try to hire pleasant people dedicated to provide somewhat decent service to customers. Exchange customers deserve better…
Please hire people willing to work and help customers, Staffs I interacted acted so annoyed when asked for help.

TERRIBLE CUSTOMER SERVICE AT LANCOME INSIDE THE Bx!!!
The Lancome representative «Aurora» inside the Exchange was extremely rude! Her customer service skills are terrible! The makeup display was extremely dirty, messy and smashed! After paying for my items, I went back to receive my free gift. Aurora the sales rep was no where to be found. After waiting for 10 mins, other reps from various counters such as: Estee Lauder and Shiseido had to explain where Aurora went (Coffee and bathroom). Patiently waiting for another 10 mins Aurora was still not at her designated area. So the sales lady from the Shiseido counter was able to help me. Aurora left her counter empty for a total of 20+mins. As I was leaving the Exchange, I saw Aurora sitting down at Starbucks conversing with another sales rep!!! I wouldn’t recommend going here for customer services. However, the Lancôme products are cheaper.

Six months ago, I would have given this place 3 stars. I went today 11−9−15 just to kill some time before I had to pick up my prescriptions and I was blown away… they have renovated! I could not believe my eyes. Everything was different, organized, clean, and looked brand new. Everything! I am so happy to see this place get an upgrade.
The shoe section is huge now, the electronics section has been re-​vamped and moved, the gun counter moved and got bigger, and the men’s clothing doubled in space. The children’s clothing moved to where the purses used to be… you get the idea.
Yes, it’s tax free, but they don’t carry cheap items. You want a plain white t-​shirt? Well all they have is a white Michael Kors t-​shirt and it’s $ 56. Ooooh but it’s such a good deal because it’s $ 64 at the Michael Kors store… whoop a dee doo. It’s not just this BX, though. That’s how they all are.
And, like all AAFES and DECA stores, every employee is a 60-​year-​old Filipino lady with a very thick accent. It makes it very hard to understand their announcements over the intercom or get any assistance from them.
I’m very pleased to see the changes they have made. It might actually be worth going here now.

If you want to wait in line forever. This is the place to be. All these registers, but only have 2 to 3 open and of course the slowest cashiers.

There’s not a lot of selection of merchandise and even if it’s tax free, majority of the items are still overpriced. Their price match policy sucks, they have to call the store themselves and when you ask for them to price match, they give you attitude (this happened 3x with different employees)
Food court is well maintained. I always eat at Charlie’s subs. :))

TAX FREE. on top of great discounts! Why not right?
Only down fall is having to need a military ID to be able to shop here, mine unfortunately expired but hey I still have my mom and her ID :)
I would compare the BX to a better TJ Maxx or Ross or Marshall’s or Walmart (but not as big) or kind of like Target too!
Women’s, Men’s, Children, Shoes, Sporting Goods, Home Goods/​Furniture, Electronics, Toys, Accessories, Beauty, Toiletries and much more!
I’m a sucker for makeup. and makeup deals! The most recent pickup were three drugstore foundations all for $ 12, that’s 3 for the price of one!
I also saw that the FitBit Charge HR was only $ 139.99 when I got mine for $ 150 on Amazon! Or these Women’s NikePro capri’s reg price $ 50-​$ 60 but only $ 30 at the BX! I loveee, love, love deals!
I would come here more often but it is super far from home! Bittersweet!

Its clean and tax free. The overall selection compared to other exchanges at other bases is really lacking. Some of the stuff you find at the commissary is cheaper there than the bx. Which is strange.
Customer services really sucks. The old lady’s at cosmetic section never takes the time to help you out and when you do ask for some kind of help. They give you a look like its a pain in a butt to do their job.
If you ask for help or a price they just tell you «oh you need to go to those black boxes on the wall.» Im like the whole shelf doesn’t have any prices. They really need to to hire people willing to work. This is the third time I couldn’t get any help from them.

I grew up in a Navy family and have been to quite a few Exchanges in my day. While this location is certainly not horrible, it is definitely not great.
I tend to think that most of the things are out of date. Sometimes you can find really good deals though, and there is no tax on purchases.
It seems like there are never enough cashiers open and we are always waiting forever to check out. It’s also very out of the way for us, but my parents like shopping here after they go to the Doctor on base.
Overall, the staff is friendly and helpful. I’ve never had any problems here and I’ll be back.

Surprisingly big with a good selection of merchandise. From clothes to electronics to furniture this is a one stop shop. Just far from the strip if you ate visiting for fun. Helpful staff and no tax.

Whoever orders inventory for clothes and uniform items needs to do a customer survey. Why is it that the common sizes are always out of stock while XXL all the way up to 4XL is always in stock! If you wear the extra large sizes, you are either using a walking stick or confined to a wheelchair and definitely not in the service, active duty or otherwise. Someone with enough common sense needs to order the common sizes and have a good stock on hand.
/​/​end rant//

I actually love the BX because it is huge and has many things. Since my parents are able to access the base I love to come to the BX. It has a variety of things to sell. This place reminds me of a huge department store in a mall.
This place is awesome so I give it 4 stars.
Also it has a huge food court and the best part is that there are NO TAXES.

I moved to Los Angeles AFB and I must say… after experiencing the BX there, boy do I sure miss getting Smashbox, Too Faced cosmetics (and all the other high-​end cosmetic brands you usually find in Sephora) for cheap! Nellis BX is big and has so much more selections then the current base I’m stationed at. It’s easily taken for granted, especially if you PCS to a smaller base.
Besides, everything at AAFES is still dirt a$$ cheap (plus tax-​free!) compared to buying off base… especially if you now live in an expensive-​ass state like me. :(

Pretty huge BX compared to the others ive been to. Love how theirs a wide variety of stores to chose from for shopping.
Plus theres no tax!

The BX is a decent place to shop in a pinch or if you just happen to be on base and there are things you gotta pick up here. I do not think prices at the BX always beat out prices at other stores though. You can do some good comparison pricing though and find deals that will save you time, money, and hassle other stores may present. Limited selections are often a problem.
Their makeup/​fragrances/​designer purse section is a God send for women like me. I can always find great makeup here that I would purchase at Sephora for the same prices, except here I am not paying tax. Also, the designer purses are great — lower prices, same thing.
The food court boasts some interesting choices: Taco Bell, the sandwich place, Baskin Robbins, etc. And there are always the kitchy shops that appear selling odd goodies, especially during Christmas. I have found some cool presents for certain people that are hard to shop for on ocassion.
Overall, not the best, not the worst. Definitely deserving of a 4 star rating. Big plus — there is a Starbucks!

I love shopping at the Base Exchange. it’s like the Target/​Sears/​Dillards for folks who are living on base and can still enjoy the comforts and convenience of shopping for familiar goods without having to go off base. But if you do live off base and are active duty/​reserve or retired you still enjoy the benefits of the Exchange or «BX» which is the coined term we all use.
The best thing about shopping here is if my wild children run off, we’re on a military base… so folks here are generally kind and helpful and are not rude because there are generally a lot of young families here. I find this to be the case in all the BXs I’ve been on. I feel very safe shopping here and I love that feeling.
From household cleaning goods and cookies to computers, kids clothes and coffee tables this place has it all.
The best thing is shopping for high-​end cosmetics like Estee Lauder, Elizabeth Arden, Clinique, etc. Like a mini Sephora here! If you’re a COACH fan several handbags on display too for you to splurge on.
But the reason to shop here is the tax free benefit and a lot of items I’ve found to have better prices. I bought a great outdoor table with four chairs and an umbrella for a very reasonable price. So for those type of high end ticket items i definitely go out of my way to shop here it’s worth it!