#1 Cochran Ford

Upon entering the building the service manager acted like he never did business with me before — I was kinda surprised he acted like this– he didn’t know what I was doing or that he hasn’t done business with me in the past. (I had a issue with the door being broke last time I had it in for repair — that is a whole different issue — only time Kevin got my car for me after an oil change — turns out the door was broke — perhaps that is why he went and retrieve my car for me so I wouldn’t be able see the door was broke)
I finally received a call in the late after noon (2:!4pm) after my 8:00 AM 75,000 mile maintenance appointment. They initially said they didn’t see any issues with my main problem that I complained about — loud muffler, but my car could use a new starter. So I agreed to the starter and then the following day I received a call that they finally figured out I had an exhaust leak and parts would need to be ordered and the should be in that day or the following day (Saturday) I got a call Saturday that they weren’t in. fine. Monday comes — and I didn’t hear anything from Cochran. I decided to call 2:46PM to see why my car has been there for so long (this is day #5) they then told me they would need to make modifcations to the part to fit my vehicle — I was not ok with this as it sounded not in good practice. I was not told before hand of the correct option — the best way to fix is with a ford part that costs 1,300 $. I Was told they were getting their parts thru advance auto and taking them to a welder for welding? I take my car to COCHRAN because I would hope and believe they have best experience with my type of car — that is not the case.
Kevin tried to make right with the pricing as best as he could but overall this was another bad experience at the dealership. I simply wanted a 75,000 check up for 39.99 — turns out my bill was under $ 900.00

#1Cochran was most efficient when taking my car in for an oil change. The whole dealership is very friendly and polite. Only complaint is that I wished they would have washed my car along with the oil change! A lot of other places do this also as a complimentary.

Had wife’s vehicle in for inspection, the work’s oil change, and an electronics service bulletin recently. Bailey and the service department were great. Good experience all the way around.

Excellent service. Answered all my questions. Friendly and outgoing. Will be back for future service.

The quality hasn’t changed from one dealership to a né

I ended up not buying here because of bad timing and life events, but I have to say I was very pleasantly pleased by my experience.
I went in looking at a new Focus ST that was at another dealership (and far away), and my sales person worked very hard to get the numbers for the deal exactly how I wanted. They didn’t give me BS about my trade, the number was right in line with what I expected.
When it came to price they worked to get me every available discount and heavily discounted the car. The sales people were not pushy and were great to work with. I actually really enjoyed this specific dealership because you’ll get more personal service and spend less time going back and forth from your salesperson, to the finance person, to the manager.
It’s a small place but still has a good selection. I think if you’re considering a Ford, this is a much better place to buy than Day (which I and friends have had issues with). I also recommend Woltz and Wind.