Verizon – A Wireless Premium Retailer

We have the pleasure of being helped by Obed. Not only was he able to help us with out upgrade but multi-​task and help additional customers without missing a beat. My husband wasn’t aware of this location but plans only use this location from here on out. Overall staff is nice and friendly. The establishment is clean.

Great service. Osiah and Eddie really made sure everything was perfect before I left. Very knowledgeable about all the devices. Recommended.

Eddie took care of us today! He went above and beyond to help us. He even drove to another store to get us the phone that we wanted! He kept is real and provided us with some world class customer service.

Osaih Graham, rep at this store, lied right to my face and totally misrepresented the entire transaction. Went in to buy a Galaxy 6 for son’s birthday present. Osiah Graham was the rep who did the transaction. He told me I had to put a «down payment» of $ 200 down, then pay for the phone and service in monthly payments for 24 months. Osiah said he would be able to «throw in some accessories for free», which included a car charger, glass screen protector, and case. When all was said and done, I went out to my car and looked at the invoice, and realized Osiah had used the $ 200 to pay the Total Care Package which was the accessories, except way over-​priced. The $ 200 «down payment» was not used to deduct from the cost of anything! So I basically paid $ 200 for some cheap «free» accessories. Then also saw on website that they were supposed to discount the phone cost $ 100 for that weekend only. Oops — guess Osiah didn’t know about that — right! So… went back in to store and said I felt ripped off and wanted to return everything and get a refund. Osiah told me that only the manager could do that and he would be back in 30 minutes. I went back to my and car and then saw Osiah leave the store! I went home and called, and they said there was no manager in until Monday! Hmm… I guess Osiah Grahm is one confused person! They also told me that I couldn’t get a full refund because accessories weren’t returnable! Imagine that — «free» accessories that I would have to deduct the cost of, from my refund! Made arrangements with a rep named Elias to go in on Monday morning and meet with Eddie, the manager, and he would do the refund transaction. Called Monday, and guess what? Elias doesn’t come in until 3pm. and Eddie, the manager wasn’t coming in that day! OK. Enough is enough. Two claims — one through my bank and one through the Better Business Bureau. I will get my $ back one way or another.

Store full of liars and scam artists.
Went to get a phone with month to month deal and was told there was a mandatory 200 $ down on the phone which ended up being a lie.
Osiah the rep looked me right in my eyes when I asked him what the 199 $ «Total care package» was on my invoice, and said that was the «down on your phone» but by ringing it up that way he was able to give us the screen protector and case for free.
Well the exact same deal on the verizon website ends up only requiring 38 $ down in taxes, so Osiah lied to our faces and scammed us out of 200 $.
This is basically an accessory add-​on bundle full of 20 $ trinkets and charging you 200 $. When I went back to the store to confront them about the charges, they said the manager was out to lunch, then the salesman himself left.
This is also not a real verizon store, and they will not refund us the rip off scam accessory bundle. Verizon also won’t help because they aren’t a real store.
I have been trying to call the store and go in and get a refund but the manager is never there.
UPDATE:
Ended up ordering the exact same phone by calling verizon directly for 100 $ less and NO 200 $ «DOWN» as claimed by these fucking scam artists.

I visited the verizon retailer off sweetwater and I was kindly greeted by the verizon staff. Verizon’s sales representative, whos name is Osiah was very knowledgeable and helpful with getting my new device. Osiah as well as the rest of the staff were very polite, professional, and he even helped me find a better plan with a very reasonable price. I never felt any pressure to buy anything, he just simply helped me get straight to what I came for, which was to pay my bill. I recommend this place only if you want professional and quick customer service, thank you for the smooth experience at this location come check this place out asap…
Mikey cuzz

Great management! Great service! Eddie is the best! Never hesitates to find what works out for every person.

Eddie, the manager here, is a great person that knows how to take care of you. He helped me out a lot and hooked me a great deal with a new tablet.

Awesome service. I was helped by Eddie and he was clearly a genuinely good and caring guy. He helped me find a plan that worked and was always upfront and honest about the cost and the fine print. Definitely the best Verizon store I’ve ever been to!

This store is awful. The people inside are nice, but not a single one seemed to know what they were doing. My husband has the edge program and it was time for him to get a new phone. They ended up charging us more than once for the edge up, taking cash the first time then claiming they never took it. And disregarding our receipt which was printed so huge on paper you couldn’t see half of it. The manager is completely unprofessional and sexually harassed the girl who was helping us. She was taking forever as it was, and while I was talking he’d interrupt me to ask her out or rub her butt. It was ridiculous. I went in, ordered a phone, paid for it. All my husband had to do was pick it up when it came in. When it finally did come, they charged him again for the payment I had already made. Saying the system wouldn’t allow us to proceed. He came back home to talk to me about it, and
I called Verizon support. Who said everything was paid and all we had to do was go pick it up according to their computer. By the time we got back to get the phone we had ordered, they had sold it! They still charged us and disregarded our payment from before. Claiming I hadn’t paid it. We tried to go through another store, but this store refused to cancel our order. Needless to say I am not pleased.
Also, I check my mail nearby. And I have noticed they all take a smoke break all at the same time. I’m pretty sure they are not smoking tobacco. And they look stoned half the time.

After my not so good experience at the east lake location, Jazmine was a lot of help and really nice. Very helpful and never said no to something. Not sure what the difference is between corporate location and sales stores but I would probably just go online or corporate location to buy phones.

After having a terrible experience at the Otay Ranch location, I came to this store and I will now come to this location for any Verizon transactions. All of the staff here is very helpful and understanding, they know how to do their job and make Verizon customers happy. I was extremely impressed and appreciative of Jazmin Y.‘s services, she was able to help me deal with a situation and was understanding. If you need help, she’s definitely a go-​to person! I’m glad I came here and got the help I was looking for.

I bought my iPhone 4s the day it came out and I loved it. I’m big on new gadgets and electronics so I always buy the new version of my recent phone anytime I’m eligible for an upgrade or I can get an early upgrade. I recently went to this Verizon store and was helped promptly and very efficiently. The consultant’s that assisted me were Charlen Avalos and Robert Garza. There was no question that I no longer wanted to be with apple anymore and wanted to switch to DROID. I couldn’t be happier with my decision and I highly recommend this store as well as the consultant’s I mentioned above. Thank you for your time, effort and patience.

My fiancé and I went into this store to see what we could do with an early upgrade. I was already eligible for my upgrade but we basically wanted to hit two birds with one stone and both have new phones. We both had the iPhone 4s and it has been giving us so many issues since we bought both phones. (We bought them about a week after they came out). We were so excited to have iPhones and of course loved them for about six months and after that it all went downhill. I’ve never in my life had more issues with a phone like I did with the iPhone. Don’t get me wrong; I love apple products. We own an iPod touch as well as an iPad. Both are wonderful. But they aren’t phones. Charlen Avalos and Robert Garza were the two gentlemen that assisted us. They were absolutely wonderful. We were introduced to «edge» and couldn’t be happier. Of course my iPhone was the one with all the issues and they were very patient about it which I appreciate so much because I know it was a bit difficult to transfer everything I had on my iPhone to my new phone. My fiancé chose the Note 3 and I chose the Galaxy S4. We are so much happier being back with droid. We both got the phones we wanted as well as protective cases at a very great price. Not trying to bash the iPhone because I know it does work for some individuals; just not us. Thank you both again for your time, effort and patience with us. We will certainly be back to this store and to you guys for any questions or concerns. I highly recommend this store as well as the the consultants I mentioned above. We both love our new phones. Thank you both again!

DO NOT GO HERE!
They only want your money. Once they get your money, they no linger care to help you.
And if you have a problem with something you bought from them Verizon will not help you because the Café stores are not technically part of Verizon.
Emmanuel was so rude amd disrespectful and did not try to help. He said it was my fault that the phone was not working because I did not get insurance. He talked back like I was the employee and he was the angry customer with the problem.
Go to a REAL verizon store instead of going to these high school drop outs.
Only giving 1 star because there isn’t a lesser option.

Two words: ANTHONY ARNOLD (Store Manager)
Anthony’s assistance was exemplary of what the Sales industry should be: honest, patient, and genuinely informative when it came to helping me make the decision to switch to a Droid OS coming from my loyal iPhone4. I went in last Thursday on May 24 hesitantly wanting to purchase the new Galaxy S4 coming from and iPhone4. To make me more at ease with trying out this new S4 Anthony took the time to contact his manager to see what they can do to let me give it a two week trial run; 4 days later (today) I made the confident decision to stick with the Samsung Galaxy S4.
I highly recommend this Verizon Wireless store specifically for Anthony’s stellar customer service. I’m one happy customer with confidence in my purchase and satisfaction in my overall experience purchasing my new smartphone. Anthony was extremely knowledgeable about both operating systems and explained the pros and cons without a biased opinion of one over the other.
Thank you Anthony, I truly appreciate your expertise!

Horrible experience! «Manager» is very unprofessional and hits on every female that walks in the place and gropes his female employees. Employees lack customer service skills and take hours doing one transaction. They sell you defective products and raise the prices on them!