Toys R Us

Just goy back from the shopkins swap and my daughter loved it! not a long wait, organized and fun. would go back when they have another. Since i had my son with me as well he was bored and waited patiently, so i suggested to the cashier up front it would be nice to have some kind of swap for the boys too. for example a swap for the mini minecraft figures, that would be awesome!!! I hope they consider the idea.

I went here with my girlfriend for a online pick up. Looking for the kiosk was a walk around. The sign was too low to see from the entrance. We had to ask someone where it was and we were way off.
Once we found it the wait was less then 5 minutes. It was fast enough. We went on a Saturday evening. It wasn’t busy at all. The store is jjust like any other store. Very good parking here and not too crowded. Easy to get too as well. Right off the 54 freeway.

Average neighborhood toy store. I would like to see more learning toys. The layout of the store is unusual. The receipts are weird, and they are not easily read by receipt apps. Good selection of non learning toys.

Customer service was awesome especially for a busy Saturday afternoon. A woman with nice eyebrows helped me out in looking for an order and finding the item when I realized I didn’t complete the order online. Thanks again!

Wow! Bought a new Power Wheel for my kids. Had it built for an extra fee. I get home and charge it for the reccomended time and it doesn’t work! I tried calling and following up and continously got the run around. I tried talking to the manager and the call got mysteriously disconnected and was unable to reach the manager after immediately calling back! WTF?! I just dropped $ 400 on this thing and they’re trying to give me the run around. I would have never paid 400 for an over sized car model that doesn’t run. Their customer service is trash and non existing. I will now get the BBB involved.

I came in to shop with my 18 month old niece. I picked out a few toys for her and a few things she needed. The store was REALLY hard to navigate they have alot of big box items stacked in the aisles blocking you from going to and from several sections easily. The checkout was very hard to navigate and had no clear signs or direction of where to go and again could not get in and out easily. There were 3 customers and about 8 workers in front but only one open register. I checked out and checked my receipt as I walked out to find I was iver charged for one of the items by $ 10! I went back in to ask the cashier for help who then told me that there was nothing she could or would do and that the price on the shelf didn’t matter it only matters what it rings up at… sorry I went back and found ALL OF THE same toys in the same spot marked $ 10 less than what they ring up… she left me standing there with a toddler for 10 mins helping other customers and never called a manager or anyone to help. I left and called CA weights and measures to complain WITH the pictures of the mislabeled products on the shelf. And I will be calling corporate too! I will never be back to any of your stores!

Came here to find some Shopkins toys for my daughter. I ended up buying her a set of Shopkins for $ 11.99. It comes with 11 pieces. Not bad since its like a dollar for each one.
This location has a lot of toys but when it comes to customer service, forget it. I like the hunt of shopping but for those of you who just want to get in, find your toy and get out; this is not the place to come. The employees seem too busy to help customers.
Everything was organized here. It was easy to walk through and find what you are looking for. Aisles were clean. Toys were not scattered everywhere.
When it came time to pay for my daughter’s toy, there was one long line. They had to open another lane and people were scrambling to pay for their toys. I don’t know why this location doesn’t have enough registers open. It would save time for them to have more cashiers open.
There’s plenty of parking in front and to the side of the business. I don’t know if I plan on coming back here. I might as well go to the one on L Street.

Whenever we come here we can’t ever find a worker to help us.
Every time I take my daughter here I can’t ever find anyone to help us find a toy. One time a guy helped us but he pointed us to the wrong direction and disappeared. We couldn’t even find him again to show us the exact place where the toy was.
The line here tends to get REALLY long and they seem to have a bunch of registers with only 1 worker ringing people up… It takes a while before they realize they should open another register.
Also, I try not calling their store to check if something is in stock because every time I do call, THEY ALWAYS put me on hold for 25+ min or hang up…
One of the Toys R Us I don’t come often to

I paid for diapers with $ 5.70 left on a gift card, and paid the rest with a $ 20 bill. When i got home, i noticed on the receipt that she typed in a $ 10 and only gave me $ 4 when it should’ve been $ 14 change. So i made the trip back to the store and found the cashier who remembered that i did pay with a $ 20 and seemed embarassed. She got the manager who came over and thats when it got annoying. My husband and i noticed that he kept saying out loud that he will have to check the cameras and count the drawer, like we were going to get scared and say nevermind. But we stood there waiting patiently even when he started helping other customers instead. Finally about 10 minutes went by and he checked the cameras. He walked back over to us and put $ 5 and change down and walked away. We were owed $ 10, so we waved him over and went over the math with him. Still no apology from him. We were not happy with the lack of remorse about the situation and i do believe it’s the managers job to rectify things like this so the customer feels valued. Needless to say i will be visiting the other location in Chula Vista next time.

This store seems to be empty most of the time I only see it full of people during Christmas and Black Friday. Service is not so good it seems that all the associates are in the back or God knows where. I always see 1 or 2 cashiers open but mostly on the customer service area. I went last week and was looking to buy a push around buggy for my daughter and wanted to see if they had it in stock so I pressed the «Help Button» 5 minutes past and nothing then 10 then 15 I tried to go around the aisles to look for help and couldn’t find anyone. Then finally me and another customer found a lady but she seemed to be in a rush and just went to the stock room and left us standing there. And she did notice us! Im giving 3 stars because to be honest is not the store that sucks but the employees. The store needs more attention and the customers too.

The store is mostly clean, but ti is annoying large and filled with too much crap.
Where are the good toys? Open ended?
It saddens me to see so much crap and costing so much!

This was the worst toys r us I have ever gone to when it comes to costumer service. I ordered a kids helmet online to be picked up in the store. The helmet they gave me was banged up and scratched. Nobody apologized or tried to rectify the situation. Just stared at me blankly and then started ringing other customers. I found a different one to exchange it for, but still no customer service what so ever. I will never go back to this store. They are not friendly and seem to hate being there. Definitely not people persons. Horrible experience.

So if there were an option for zero stars that’s what I would’ve clicked. It started with information from workers that was not on the same page. Although there were minimal customers, wait time was exsessive. Clerk named Elizabeth never even greeted us, chatted with her colleagues, and seemed completely annoyed. I’m sad to say the workers were a poor excuse for the face of the company. I wish I could’ve given a better review being this is the neighborhood location.

I give this store 2 stars cause I’ve been going to this location all my life and in all this time only twice have I had good experience. All the associates on the floor are unhelpful, they could careless if you can’t find a product! The lines are horrible and their customer service skills are horrible. In my recent visit I asked the guy stocking to help me find and item and instead of looking for it he said they sold out, after looking for it my self I found the item on my own! Way to go floor associate, you should get an award for being so helpful!!! And, can I ask why your store has like 20 cash registers and every time I go only one or two at the max are opened?

Worst customer service ever ! How can a manager not even ask me if I needed help?! I did need help, with a simple exchange that shoulda took 2 mins but ended up taking 10 minutes. And what really pissed me off is the lady didn’t even do anything on the register with my return! Doesn’t that mess up inventory?! My exchanged item was defective, don’t they have to do something special with that item? At my place of work we send defective items to a particular spot. I just don’t understand how this lazy ignorant human is able to be part of any type of management.

Came here in the middle of a weekday. off season. Not too many customers at this time. Just one register open…
I don’t come here that often, but with little ones, it’s inevitable… On the exterior, this toys r us appears a little sketchy… A little ghetto… The building and store is a bit on the older side, but there are SOOOO many toys, big and small (duh!)… And as soon as I walked in, I was impressed by how friendly the employees were. Very welcoming. But yea, back to the toys. While you can find some good deals, some items may be cheaper at other stores, so do your research. They also have a small «babies r us» section on the west end of the store, with baby items and clothing. Returning is simple with a receipt. They will return for store credit without a receipt as long as you have ID, and for the lowest ticketed price of the item.
friendly staff. Tons of merchandise. Huge parking

Damn this place was horrible went a week ago to return a rc car that didn’t work that pissed me off enough I go to this store walk around for 5 min and 4 people asked me if I work there. It’s was customers and like 3 employees most were rude the manager was incompetent and had no idea or most likely no care I finally found a clerk and go figure she was on break at 1045 and the store opened at 1000 wtf. The next was just rude and short and last the manager Juan seemed not to give a shit. Damn why is it stores in the hood give bad service and stores in good places just treat you like a theif upon entry. online shopping yes

I been to other Toys R Us locations and by far this one is super unorganized.
The place is a mess with things scattered everywhere.
You can’t seem to find anyone to help you and when you do, they don’t care. The staff is rude.
The selection seems limited… does anyone restock?
I will make the trip to La Mesa for my
Toys R Us needs in the future.

Came here today to pick up a Lego construction set that has been sold out everywhere else (yes, even Legoland and the Lego Stores). I procrastinated and didn’t want to order online so there goes that option. I also picked up some Despicable Me 2 toys that are on sale (me = bargain shopper) to give my nieces and nephews when I see them at our annual campathon!
Anywhoo… went to the store at around 1030 AM and there were about 5 cars in the parking lot. Most of the customers were moms with kids. The store was very organized/​clean and staff were very attentive (to me) so I’m one satisfied customer.
I don’t think this is my Toys R Us of choice due to location (and I prefer driving to the Escondido location). But definitely kudos to the staff and for keeping the store super clean!

As a kid, Toys R Us was the one and only place to shop for Xmas. They had a great Christmas return policy and great selection. With the introduction of Target and Walmart… the prices here seem very steep and there return policy bites the big one… but still… if you can’t find what you want at Target or Walmart… they will have it here… just be ready to pay a premium on it!
this location… never crowded… usually only one line open… don’t expect excellent customer service or knowledgeable employees, but at least they are friendly. no real complains, just not my first choice for a shopping experience.