Sweetwater Harley-Davidson

They tried to tell me it was a good idea to buy a Harley Davidson Street… I wouldn’t even consider that a real Harley motorcycle let alone want one in my possession or near me for that matter… Other than that this place was quiet, empty, small and I felt like there was little to no effort of customer service… I just didn’t get a good vibe from this place all in all.

I would like to just tell you about the wonderful experience that I had at Sweetwater Harley Davidson. Bobby called me and talked over the options that I wanted in a bike. He came up with three different bikes that were close to what I wanted. He told me that Ralph could help me pick out the parts to make my bike exactly what I wanted. When we sat down and started talking numbers I was pleasantly surprised. I would just like to thank everyone that helped me buy my dream machine. It was truly a wonderful experience. Thanks to Bobby, Ralph, Efrain and Brooke.

I always have go to sd harley for accessories, this location hardly has anything in stock always have to special order.

Got a new motorcycle there today with a wonderful salesman Bobby B. He was super nice and I didnt feel pressured by him like I have with other salesman before. He even came in on his day off to work with us. He let us put the pack n play in his office so we didn’t have to
Hold our 8 month old little girl the whole time as well.

We came in recently and traded in my bike and my husband’s bike for an upgrade and we were so happy with the service. Eric was our sales person and he was so friendly and helpful and not pushy at all which is what I prefer. He gave us our space to talk and see what we thought of the deal without feeling the pressure of having someone standing there listening. Everyone was so helpful and gave us a great service and ultimately we got a great deal on the Ultra Limited.
We will definitely be returning to do future shopping!

i own 4 Harley’s i love them and i won’t drive another bike, but its not a good thing that i have to drive to sandiego HD for anything that i need, also i left my bike there and for them to fix a fender and a braking problem for my 06 springer was stuck there for at least two months i am not happy with this one.

Not impressed. I came to this store out of convenience because I live here in south bay. I needed a few parts for my Street Bob and was greeted by no one and it was not busy. Went to parts and there seemed to be only 1 person working at the parts department. Was the only one in line. The guy being helped looked like he was working on a big project on his bike (good on him), so I waited for about 10 min until parts guy even acknowledged me (meaning just looked up at me). Waiting about 20 min of waiting about 3 workers passed me and didn’t even asked if I’ve been helped.
In all honesty I have no issue in waiting 20 min for assistance. The principle of the matter is the disappointment in the customer service. I have to say, Harley Davidson San Diego where I originally purchased my Dyna Street Bob, definitely set the precedence with their customer service. If you haven’t been there customer service compared to this location is like night and day. Upon entrance you are greeted (not hassled/​or snatched up like a car dealership), making you feel comfortable. There is a plethora of staff to assist you for bike sales, parts, service, clothing, etc… ensuring that all questions/​concerns are answered and overall taken care of.
Wished I was closer to HDSD, but its all good. Gives me an extra 20 min more to be out riding.

I’m military & tried trading in my bike here to get a new one and they offered me an awful deal with a horrible trade in value on my old bike… and wanted a buttload of money down… went to a «nearby» Harley dealership and was able to trade in my bike there for the full value and got the bike of my dreams with no money down and a great payment. I wouldn’t waste my time here ever again. They say they are pro-​military but they are not.

WORST dealership for sales and service I’ve ever encountered! If you’re gonna buy a new bike, get it from any other dealership than this one! The sales manager was Effrian and this guy shouldn’t be trying to work any deals! I can’t get over how bad of an experience this was, I went in to buy a new 2015 Street Glide Special, Effrian lied and tried to insult me and so I walked out and took my business elsewhere!

Bike stuck at the shop for two weeks during a 5000 miles service. Harley HQ didn’t sent a replacement exhaust pipe overnight.
The management is not up to par with the service expected with a Harley. The mechanics are great and the quality of work shows. The maintenance back office and the sales team simply suck.
Disappointed with Harley and its logistics as a whole.
Buy a Honda or a two years old Harley and you will be better off. The cops got it right… they ride BMW or Honda for a good reason.

Amazing store ! And great people super helpful ! I got my first bike here and it’s going to be the only store I come back to !!

This is by far the WORST dealership I’ve ever encountered. If you’re gonna buy a new bike, I suggest you get it from any other dealership than this one. I can’t get over how bad of an experience this was and still is. Especially when buying a brand new 2015 HD Sportster
F this dealership

I’m sure most people don’t think to review this place for their Saturday activities, but I think it very cool that they offer free food and have a live band almost, if not every Saturday. My husband and I decided to go check it out and even were gutsy enough to bring the 3 kids along. Even though we got there when they were about to close up, we were still given fresh off the grill cheeseburgers and hot dogs. There were baked beans, nachos and a salad. There was a live band playing and it was hard to believe that all of this was free AND that they do this every weekend. We were told that the food various and sometimes they even do crawfish boils.
We also went inside and were greeted warmly by everybody there. They had a motorcycle ride for our little guy and boy was he excited! The pretty girl that worked there even gave him popcorn. Not sure if he was more excited about the popcorn or the girl (he’s already a mess and he’s 2).
Overall, such a pleasant experience for a Saturday afternoon.

For BUELL owners,
they dont stock the parts, 5 weeks later for new rear bearings and rim
I had to suggest the 3 bearing upgrade at quote time, which took 2 weeks for them to call
3 stars for the mechanic, the job was done to spec
it was pricy but I figure that’s dealership prices
Buells are the red headed step child harly doesn’t want anymore.

I want to thank the entire sales team first and foremost! Low pressure sales, and very attentive to what I wanted. Brooke did an amazing job helping me get my first Harley (2013 Street Glide) and was more than happy to answer any questions I had honestly, and if she didn’t know then she found it out quickly without trying to bull crap me through an answer. Once I had decided on the bike the process was smooth with quite a few financing options. After we got everything signed up, I drove home in my car and got picked up by them and taken back to the dealership so I could get my new bike home (and this is already well past when they would be closed normally). Extremely military friendly location with a friendly and knowledgeable team through the entire dealership. If you are looking at getting a bike then check these guys out, you will not be dissapointed!

Just had ape hangers added to my 2010 Road King with Sidecar.
Service dept. did an excellent job of settings it up for me. did a front brake job, turned out perfect.

My experience led me through a path of deceitfulness and false hope. I did not get the motorcycle they promised me. I trusted them to get me what I wanted but I was given what they wanted and found. When I brought it to their attention there was a promised a solution by the management but nothing was done. After several trips and conversations they finally shunted me out with no solution. Overall I would never buy another motorcycle again through this dealership. I will not go there for anything really and I got the maintenance package which I will not use because I don’t want to waste my time.

I bought my first Harley Davidson here and it was truly an enjoyable experience. Let me start by saying that I went to another dealership in town and I got the typical high-​pressure sales attitude and did not feel comfortable. After arriving at Sweetwater Harley Davidson I met a really nice guy by the name of John a.k.a. Santa Claus and he was not your average sales man he took his time to go through all the bikes to make sure I got exactly what I wanted and what I could afford and did not make me feel pressured he was also there to ensure that the entire experience went smoothly from beginning to end. I got to meet a mechanic in the back by the name T-​bone and could tell he was a true professional he helped me get my bike tuned in exactly how I wanted it. I highly recommend this dealership!

I bought my first bike here. Brad helped me get the price I could afford. No extra charges or hidden fees like other dealerships. I will come back here for all my gear…

Rude staff, who are not veteran friendly, just my snapshot of the place.