Office Depot

I bought a HP Officejet Pro copier/​scanner less than a month ago at the Office Depot. It stopped working properly, not acknowledging a USB when it was plugged in to the scanner and freezing up mid-​scan, requiring the copier/​scanner to be shut off completely in order to attempt another scan. I contacted the store, requesting an exchange, and they said that I couldn’t after two weeks. That’s obviously ridiculously horrible service. I questioned the manager I spoke with about this… and she said that’s their policy. Aside from the obvious no guarantee of their products, the customer service was pretty rude. getting repeatedly interrupted and then hung up on. It’s pretty sad. It will be my policy to shop elsewhere.

This is absolutely the worst Office Depot I have ever been to.
I placed an online order (at 6am) for photo prints that I needed that night. I even did a follow up call when the store opened to make sure they had my order. Everything seemed ok. When I arrive at the store at 3pm, I was told that their printer does not work (FOR OVER A MONTH) and there was no way for them to fulfill my order. LOVELY! I advised the Manager of the conversation I had on the phone and he did not even apologize, just said there was nothing they could do. I asked why didn’t they call me and I could of made other plans for this as it was very important I had these photos. He said that since the printer is broken, they do not check their queue anymore. So basically, the morning phone call was not a notifier that there was a print waiting and someone should check… the fact that the printer is broken does not stop people from placing order and anyone in Customer Service would know to AT LEAST check it a couple times a day so that they can inform people. Terrible store. I hope this location gets shut down!

The assistant manager Albert is a condescending jerk who thinks he’s better than women because he’s a man.

Usually its a pretty fast process. I go in to print, pay, leave in under 2 minutes.
But lately I have had to wait on average 10 – 15 min to print 1 paper in the 3 trips that I have gone. I dont know if these employees are new or something but they take their sweet time instead of calling for backup or anything

Didn’t return my online product… Cut me off as I was speaking. Comon man. I bought it from office Depot. Com… Take it back!

Great customer service, as you get get in to the store someone is already waiting to help you ! Everyone here is very knowledgable whether it’s a pen, chair„ computer, and printing paper! I always find what I need for my office!

Melissa and Guillermo in the Copy & Print department at this location are always my goto associates for my business needs. Melissa helped reformat my cards and print them, and even showed me how to use the manual business card cutter to save me money and company costs. I ended up getting a bulk amount of business cards at a fraction of the cost anywhere else with her help. Guillermo assists me with my printing needs, and always pays amazing attention to detail. Thank you to these associates who are helpful and get things done right the first time. :)

One stop office supplies :-)
This place is has pretty much everything i need for supplies, place is clean and staff is helpful as soon as you walk inside the store they ask you if they can help you look for anything.

Have been in here frequently over the past two weeks. Always new set of employees working, but they seem to be pretty helpful. They look up items when I ask for them and sometimes come over and help me find an item. Does get busy, but it’s better to do during afternoons/​not the weekend.

Love this chain store.
Great costumer service at this location, maybe because I really don’t need assistance since things are labeled by catorgery and easy to find.
Facility well stocked, organized, and clean.
Never any major foot traffic during my visits.
Cost varies on each item, its office supplies, your in and your out just like this review.

Haha, i walked in looking for some iron-​on sheets for… well…i walked in, and it took me a little bit of time to find them. I dont ask for help very often, because i rather look for it and browse at the stuff the store might have. I’ve had experiences where i ask for help and they walk away, and i look all stupid following the employee, bumping into little kids running around because well, im walking looking at the employee who i need to follow and i am not paying attention to the ground. So, i dont ask until i am done looking… I found the sheets, i did find them and i am proud of myself, but i walked by 2 employees, with a face of «where the hell are those sheets» and none of them offered help! one of them had gray hair. Anyway, its near my workplace so i’ll go back… its not like i really need amazing customer service at office depot, right?

Do we have to break something to get help here? This place definitely needs to hire some people. I almost found myself yelling inside the store to get some assistance. Not good.
I had to walk all the way to the front to find an employee. She was actually not bad! She was helpful in the end.

They have so much cool office stuff that you didn’t know you needed. Cool sketchbooks too. But customer service sucks, they don’t acknowledge you or bother to ask if you’re finding everything okay. Some cashiers are nice and some could care less.