Mor Furniture for Less

Oliver was great ! Helped me find an amazing bed for a great price ! Made sure we were aware of everything that he was doing to re-​assure us that he is only trying to help us, not just get a sale. Great customer service. Friendly people. Love it ! Definitely coming back

Customer service here is excellent!!! Specially our associate Kirk, he always takes time to show us what we need, we have bought a bedroom set, a sofa, an ottoman, he’s helped us get it all. We love coming back and when there’s sales, Kirk is the one to look for!

Went in with my mother in law to get box springs ended up buying myself mattress and dresser and chest drawer which I really needed was greeted by Jeff Dunn such great customer service didn’t get the feeling that he was just trying to make a sale he took his time with me explain about the quality of the furniture and mattress overall great experience I recommend Jeff he also quit funny great sense of humor

To be perfectly honest, I hate furniture shopping, but Mario made it a very pleasant experience, by making it fun. He also hooked me up with some cookies and popcorn. Totally cool guy, I will be buying Mor from him in the future.

We went to the Mors in national city down the street from the sweetwater exit and the floor associate Ben was awesome. He definitely had a super friendly attitude and was super helpful. He made sure we were knowledgeable on all the offers and financing options. I definitely recommend him to anyone that goes to check out this location.

Jeffrey was completely helpful my experience was painless and quick, I did not think I was going to be approved worth my past credit because of past delinquencies but on the right track now and I have to say every question was answered and every detail explained, I’m going to come back for more furniture now.

Here we go again with the Mor nightmares. One of the foot rest of my dining set broke so I called. Instead of just scheduling the appointment the customer service argues with me about the part not being a foot rest LOL. They had a friday open but I couldn’t be home so I asked for monday. Then I get a phone call asking to confirm my appointment for friday. I said ok as long as it’s between 8 – 10. Then on friday 940am no one calls me so I called them. Something happened to the service tech that he couldn’t explain but the service can’t make it so reschedule again for wednesday. Ok so it’s wednesday ⁴⁄₁₃. Tech shows up can’t do the job because whoever put the work order put in wobbly chair so he didn’t bring the piece of wood. Reschedule again. They were asking for another week but I told them that they guy said tomorrow or next day. Glad the customer rep that answered this time knew how to do her job. She calls up the warehouse and they were able to come back the next day. Why is it so hard to schedule and to put what is wrong. I seem to have to deal with 3 – 4 different people, going back and forth just to get everything correct.

Walked in to just look around and walked out with a set of new couches. Ben was great, he greeted us right when we walked in the door and made sure to make us feel welcome and also make himself available to answer any questions. I left feeling like a satisfied and appreciated customer!

Purchased some leather sofas. and one of them broke within the first couple ood months. We returned them and got more expensive ones thinking they’d be better quality. In less than 2 years they are already peeling and cracking despite using leather protector. $ 1700 down the drain. Don’t waste your money. Jerome’s and living spaces had better quality and good prices

Jeff Dunn was dope AF. He wasn’t pushy. And he put up with mine and my brothers crazy antics. Also we got free cookies and popcorn! Woo! Love This place. I’ll probably be going there again to have some more cookies and popcorn. And maybe to say what’s up to Jeff again.

Awful customer service and when it came time to receive our refund it took a month, but if you owed the company they would have reported you to all 3 credit bureaus — they won’t have to worry about us going back /​they just lost a customer

Gilbert helped me find the perfect mattress and sofa. Thank you for the cookies and popcorn

So happy we came here! We’d tried Jerome’s before this and it was awful. We came here before I had to head into work so we were in a bit of a rush but we were able to find a sectional we love thanks to Kirk. He greeted us when we walked in and asked what we were looking for. I explained our price range and he immediately had a lot of different options to show us, he gave us information on each piece and then left us alone to try out each one while he checked on which were in stock. It was awesome having someone help us that was available and informative and honest without being giving off that pushy vibe. Anyway, we got a great deal, he helped worked with us within our budget and time constraints. Excited to receive our couch soon :)

Always such a good experience. They give you popcorn, cookies, nachos, drinks, great service, and low prices for awesome furniture. Need I say Mor?! Haha. Get it Mor? Like more?

Big Thanks to Mario the sales manager who guided us through the entire store and help us choose a bunk bed set and Temper-​pedic Queen set. He was very patient with my wife who is very particular and quality driven. Thanks Mario for your attention to detail. professionalism, and patience. This was a great experience and we plan on coming back…,
Sincerely Frank & Cynthia

Looking for new furniture? Ask for Denise!!!
She made purchasing so much fun and she was super friendly, very patient and beyond helpful. Can’t thank her enough for being such a great help!

I’ve been coming to more furniture for years. They have a great selection of all furniture. Their staff is extremely friendly, but the one person that I keep coming back to is Kirk Adams. He is extremely professional courteous knowledgeable he never pressures me. Thank you Kirk for everything that you do. You are awesome.
Cheri

I went last Saturday terrible terrible service the specialty with the new sale representative his name is BARRY BRINK he really don’t know how to full up an application made a lot of mistakes that I have to call the company be on hold for ever …
I call spoke to the manager Gilberto Ruby same think he couldn’t not give me an answer to make me feel better never go to this location again I learn my lesson
If I share my terrible experience I don’t want to happen the same to nobody probably others locations are different!!! Who know but here never back !!!

Like another reviewer mentioned, I had no idea what to expect when I entered. My guard was up as if I was on a car lot, but it immediately went down after being greeted and helped by Dany. She was so kind and patient and showed me everything that I was looking for even approaching to after closing. I really appreciate how excellently she did her job without being pushy or trying to nickel and dime me like other salesmen can be. She made this experience wonderful.
I worked primarily with her, but honestly, all of them were kind and professional and worked as a team, helping each other help me, the customer.
I ended up ordering a new living room and bedroom set and I’m so excited. I will update my review if their level of customer service changes, but I have high hopes… so far so good. I am grateful and pleased. Thanks Dany!

The customer service was great, the experience the day of our purchase was awesome and the delivery was good, no issues until we noticed the defective piece in our sectional. We called the Customer Service number since you can’t talk to anyone at the store until you go through Customer Service, and they were nice and helped us out. «2^nd deliver attempt» was OK and the piece they brought us did not have the same defect BUT it i did sit lower than the other pieces, so we decided to go into the store to speak to our salesman for this reason and because we changed our minds about one of the pieces that did not recline, we wanted to upgrade it to electrically recline and they told us we can stop into the store before 7 days to make that adjustment and that it would only cost us $ 100. LIE, they tried charging us $ 175 + $ 55 delivery fee. Because of the inconvenience of the delivery and miss communication, they waved this fee and set up a delivery date on a Sunday. «3^rd delivery attempt» Sunday comes around and we get no text message or phone call so I call customer service again and they told me they tried calling us several times and no one answered. LIE! They transferred me over to the store and I spoke with our salesman Oliver who told me not to worry and that he would take care of everything and then call me back on Monday. ANOTHER LIE! We did not hear back from him on Monday and I gave him till the end of Tuesday and not one phone call. You did AMAZING on the day of the sale Oliver but now that you got the sale, we are no longer a priority. I called Customer Service AGAIN, and spoke to some lady that tried helping but it seamed she was in training because after I gave her my demands she paused for 10 seconds and i could hear some guy telling her what to say, so I asked for the Manager. After waiting 10 minutes on hold, the Manager finally got involved. I informed him that I no longer want the product and requested a refund. Well you can get a refund on something that you’ve already signed for is what I got and all they can do is make sure one of the warehouse managers inspect the product before delivering it and they gave me a gift certificate of $ 100. I told them to apply it to this purchase since I will never do business with MOR Furniture. Well they didn’t, but they did set up another delivery for yet another Sunday night. I have better things to do on my free time, this is terrible! «4^th delivery attempt» I received the text message then a phone call, «your delivery window will be from 4pm-​8pm». Fine, let’s get it over with already!
They show up late at 9:30pm and to top it off, my corner piece was not included! REALLY! COME ON MOR FURNITURE, GET IT RIGHT ALREADY, BETTER YET COME PICK UP THIS $ 2,000 SECTIONAL I BOUGHT! So much trouble for a sectional, I can’t believe it! Guess who I ended up calling AGAIN, yup Customer Service! No luck, I can’t return this nightmare and I’m forced to spend more time waiting for our «5TH DELIVERY ATTEMPT».
This place is nice and they have treats for the family to enjoy while you’re making a decision to buy furniture, but do you really want to go through what I did? I would reconsider shopping here if I were you, I know I’ll never make this mistake again!