Jared

Customer service is lacking at this location. As well as knowledge. Jared is a great place to buy jewelry (my husband and I have purchased several at the Mission Valley location) I recommend going there. It’s like night and day. Mission Valley is friendly and knowledgeable.

My husband had my wedding ring custom made at the Jareds at Plaza Bonita in Dec. of 2008. Loved, loved, loved the result! We bought a house in Santee, so the closest Jareds was in Mission Valley. We took my ring there to get the 6 month inspection and rodiumed. Some pitting started showing where a channel was built and they tried to repair it there. They said they would rebuild the channel. When my husband and I went to pick it up the center diamond was covered and the ring looked completely different. They tried to fix the ring but it NEVER looked the same. I had to continue to take it in and it was uneven and starting to look really bad. I dropped my ring off before leaving on vacation this past Nov. Came back from vacation and found black marks and it not being repaired! When I asked why, the manager said the master jeweler said he couldn’t repair it without exposing the diamond. The master jeweler told me that it should never had been made! ! He told me he remembered when it was first brought in and that he didn’t want to fix it then! He told me to take it back to the Plaza Bonita store. SO glad I did! ! The GM Brant ordered the the original setting so the master jeweler there could see what it SHOULD look like. Picked it up today and my ring looks like it did when my husband gave it to me. I’m so happy with the service there and especially with all the help from Brant! I love, love, love my ring again! !

My BF and I went to this Jared’s to most likely purchase our engagement/​wedding rings. The gentleman who was to help us was HORRIBLE! He started out asking what we were shopping for. That’s fine. Then asked our price range. The BF said «don’t worry about it». Mind you, we have not been shown a ring yet or asked to sit down. He then says all our diamonds are $ 5−10K. We are a well dressed late 40’s white couple. $ 5−10K is well within our budget. We told him we were insulted by his demeanor and said we would not be shopping with him/​in this store. And then we left! Completely insulting! Will NEVER, EVER (DID I MENTION NEVER???) SHOP THERE! EVE!

Horrible service. Took my ring in to get fixed. Was told that in a couple days it would be ready. Returned 2 weeks later and no one had even looked at it! They apologized and said it would be ready that night and they will call or text me when ready. A week went by and heard nothing!
Jareds in mission valley waay better on service and follow up.

I called with a few questions and concerns and it happened to be 5 minutes before closing 1÷26÷16. I had the pleasure of speaking with Peter. He was very courteous, listened to me and never rushed me. I felt bad as the call went past 9pm. Peter was very informative. I look forward to future encounters at Jareds thanks to Peter.

My then fiancé whom is now my Wife, we’re looking for the perfect wedding rings. Our wedding was actually the next day so we were very short on time. Joshua, our jewelry consultant accommodated all of our concerns and wishes and was very instrumental in helping us find the perfect set. His knowledge and expertise was matched by his willingness to help us. What started off as a stressful decision turned out to be an easy and natural conclusion. None of this would have been possible without Josh’s wonderful assistance. I highly recommend that you use this store and ask for Josh specifically. You will not be disappointed with your choice. — Willie and Adriana Hillsman

DON’T BUY IN JARED, THEIR CUSTOMER SERVICE IS HORRIBLE!!. I found a small gold pendant online and wanted to have it engraved so they asked me to go into a store and order it from them. When I went to the Jared Store in Plaza Bonita they said they could not order it there, I needed to go home and order it online and take it to the store to have it engraved. I proceeded to do that and when I received it, I took it to the store and had it engraved. When it was ready I paid with AMEX and immediately showed in my cell the transaction went through, but on their end it showed pending so they did not allowed me to pick up my merchandise. They next day I went to the store again and now they had ME call AMEX to see what the issue was, and AMEX asked them to call the Merchant Department but it was closed and they asked me call back following day to see if they can do something about it. If it wasn’t because they had my merchandise, and needed the gift I would had cancel the transaction all together.

They really like to say no a lot at this particular Jared store. When dealing with customers, especially for high end jewelry that you will be making a commission off of, the word NO should not be in your vocabulary. You should find other, NICER, ways of saying something can’t be done. In the 2 years that I have had my ring, I have only ever had 1 associate who actually helped me and was going above an beyond to answer my questions and concerns. Unfortunately, due to the poor service and attitude I received, even during my visit with the caring associate, I would eat dirt before I purchased anything else from this store. We were going to trade my ring in and upgrade but I would rather pawn it than upgrade it here. Be on the lookout for an older lady with a permanent sour look on her face as well as a bigger guy with disproportionately small feet. They both «specialize» in the diamond ring section but both were terrible to deal with. I will only be coming here to get my ring cleaned and it is only because this is the closest Jared to me.

Just a warning to my fellow peers; avoid the manager, Peter. A perfect example of what horrible customer service is.

I need to have my ring inspected every 6 mo to keep my insurance current as per my jeweler. Sadly, they closed their location before we moved here 6 mo ago. I’ve been going to random jewelers for the last 3 years to have it inspected.
I stopped here the last inspection and they were nice! Told me that’s the right thing to do and to feel free to come back.
I stopped by this time and was greeted very nicely. I explained my ordeal and why I was there. She had to ask someone else.
Some older gentleman in a suit she asked came to help me instead. I explained to him. He wouldn’t look me on the eye, had a smug look on his face and was half eye rolling at me the whole time. When I asked for written proof he told me «I can’t do that». I told him, y’all did that for me before 6 months ago and even told me to come back to get it checked! He gave me a look and was like «I don’t think they asked that, it’s really weird of them». Ok suit dude, I’ve been doing this for over 3 years and no one has been rude about it or questioned me haha.
I guess I won’t end up purchasing my anniversary band there. I’ve had my eye on one. But if I’m going to get a nose turned up at me and smug looks, you can keep your diamonds and I’ll keep my money. Ciao!

This place is amazing. First of all, I LOVE my engagement ring and wedding band. They are both unique Jared designs and I am seriously obsessed with them… my husband did GOOD! Secondly, the staff here is awesome. Every time I visit this place, I leave feeling happy and satisfied. Most of them know me in there and I feel like I am coming in and saying «hi» to friends each time I have my ring inspected and/​or cleaned. LOVE this place!!! Thank you to everyone there who goes above and beyond to make their customers feel special and important.

I purchased a cross online and took it in to have a bigger o ring added so it would fit on my necklace. When I was called about it being ready, I recieved it on time with courteous service. The guys that cleaned polished it all should get six stars! Wow what an amazing job! Thanks everyone!

This Jared’s is really nice I opened an account with lula she’s really nice if your ever looking for a ring or anything also trying to open a account go with lula she is really awesome and she will help u find what u need. She has great positive customer service not like some of the other employees there who just want your money. Lula is real down to earth and will help you with everything you are looking for she’s the best :)
Ask for lula :)

I would certainly avoid this place at all costs if I were you. This is the third time I’ve come here and the third time I’ve been thoroughly disappointed with either their level of friendliness, level of product knowledge, or willingness to help. If you want my opinion… find somewhere else for your jewelry needs.

I bought my engagement ring and wedding ring for my fiancée a few weeks ago. Overall I say Jared’s is a good jewelry store. Prior to buying from them I visited every jewelry store in Plaza Bonita Mall and Bert Levi’s jewelry in Horton Plaza. I eventually went back to Jared’s and was assisted by Helena. She was very good and friendly. I honestly probably went there 4 times before I actually bought my woman’s ring because I just couldn’t decide. I bought the engagement ring in November 2013. Then I went back and bought her wedding ring in March 2014. One time I was helped by the Manager, I forget his name, but he was horrible. He even forgot to tell Helena I was in there and needed info on my own wedding band. So if you go there, definitely go to Helena. She’s legit. Overall they did a great job getting my ring and have a huge selection. Hope that helps.

The customer service is horrible. Most of the staff seem to only care about making a sale. I’ve been waiting for my ring for over 2 month’s and was promised 8 weeks. Now it’s going to be another 3 weeks. We’ll see! The staff don’t return phone calls amd don’t call back when they say they will. I’ll be taking my business else where now. I really expected better service when you are paying thousands of dollars for something. I’m really disappointed in my experience with the staff and management at this location.

Horrible service. Went in wasn’t acknowledged for over 10 minutes. Not even a hello. Had time to circle the store a few times. They clearly saw us. Even after they finished with a client, they where too worried about the sale they just made. They kept chit chatting and looked at us and walked to the back. So we just walked out.

I bought my fiancée’s wedding band here. Lulu is very nice, patient, and sweet. She even sent me a thank you card. I plan on coming back to purchase my fiancée’s watch.

Wow — sales people get bad names from people like those that work at Jared’s
The Great — the repaire center /​jeweler in the store
The Good — Our Rings
The Bad — The sales reps
The Ugly — again — the sales reps
These people actually signed us up and charged us for an extended warranty. They slipped coupons in the receipt that we could have used that day on our purchase with hopes we’d come back and spend more.
These people are sleazy — Sale Value and Service rather than try to make a quick buck.
The store’s not cheap — choose a different Jewelry store — One that you’ll get service and jewelry you’ll love

HE WENT TO JARED !!!
The beginning of our Happily Ever After!
Amor!