Tropez Salon & Day Spa

My Groupon was rejected for a massage! Waiting for my full refund from Groupon.

Amazing. I have been getting Laser Hair Removal at this location and I am completely thrilled. The best investment I have ever made. Their location is convenient, the people are incredible and their prices are reasonable. Maureen is so nice, talented, makes every visit super comfortable, easy, quick and thorough. I have been and still do highly encourage all my friends to have this procedure done specifically at Tropez Salon & Day Spa!

Sahar is a talented, kind, and fun hairstylist. She asks her clients exactly what they want and delivers it, but also gives advice and even teaches them how to recreate her blow drys. My whole family now gets our hair cuts by her! I definitely recommend seeing her if you’re looking to try out Tropez.

Love this salon/​spa. I’ve been going there for awhile now and taking advantage of the great laser hair removal services. I originally came in under a Groupon and then proceeded to buy another package for a different area and they only charged $ 10 more than the Groupon package price, which is a great deal compared to other laser places.
Maureen, the laser tech, is awesome and very friendly and welcoming. She makes sure to get every hair she sees in the designated area.
I’ve also had a facial and massage service in the past and they were excellent as well. Everyone from the front desk to the service techs have all been very friendly and cordial to me.
I appreciate that this salon/​spa has never tried to push unnecessary products or extras on me like other places do.
I’ll be definitely be back for more especially since its the perfect salon/​spa in a convenient Metrowest location.

Stay away if you have a Groupon! My wife tried to book a massage 19 days prior to expiration. The owner, Robin, refused to honor the Groupon promotional value because they are booking into July (they had VERY limited slots for those with a Groupon). The Groupon language clearly states, «Sometimes certain dates may not be available due to high demand after a deal is offered, but don’t worry! If a business is fully booked as the expiration date nears, your appointment can be for any available date — even after the promotional value expires — as long as you schedule your appointment before expiration.» This did not dissuade Robin, who still would not honor the Groupon and told me to get my money back from Groupon because they are not obligated to honor the voucher. Here’s an idea — don’t sell a product if you don’t have the capacity to fulfill the obligation.

The worse hair color I’ve ever had! She couldn’t blow dry my hair because I had curls.
The hairstylist smelled like cigarettes and the customer service was very bad, calling me two different people to reschedule my appointment.

Had a great facial here with a Groupon. But the front desk people are nothing to shout about. It always puts a bad taste in my mouth when that happens. Facial was good though, would give more stars but attitude takes those away. Wish I could ignore that but first impression holds a lot of weight for me.

This is the most RUDE, OBNOXIOUS, SNOBBY, MAKE YOUR SKIN CRAWL front desk attitude. I think it comes top down from management. I have been here a few times — willing to go back because may have just been one rotten egg, but it is clearly the whole salon. The space is fine, but if you care about service, don’t go here. It isn’t even worth the group on price. (which by the way — they had a 6 month waiting list for the group on massage!)

This place is classic bait and switch. My daughter got me a session for Xmas and when I called they said nothing till may. I think they are in bed with Groupon and just want to stack potential revenue. Ridiculous. Then they said I could get an earlier appointment if I paid more money, up-​sell classic.

I had just moved to Natick and saw a groupon for this salon. It’s conveniently located on Speen Street and the parking lot is ample and free– something I can get used to!
I thought my appointment was at 2, they called me and told me I was late– oops. When I explained that I thought it was not until 2, but I could leave right away they were perfectly fine with that.
I thought my hair colorist was friends and knowledgable. I will be back again because even though I messed up with my schedule, they we’re very accommodating and my color turned out great.

I went to Tropez for the first time yesterday. It was by far the best salon experience I’ve ever had in Metrowest! The receptionist was beyond sweet and immediately offered me water, coffee, tea. My hair stylist, Jenny, was amazing. She took plenty of time to listen to me and offer her thoughts. I had had the same hair style for years and I was ready to make a change. The results were unreal! Best full foil and cut I’ve ever had, including salons in Boston I used to go to. Jenny was talkative, smart and very funny! I went there bc of a groupon deal and now I can’t wait to go back there again.

Best laser hair removal. Fantastic results. Maureen did a great job, knows exactly what she is doing and is very knowledgable. I would highly recommend Tropez and Maureen.

This place is so good for facials and waxing. The girls are always professional and care about their work.
Don’t come here for hair, though. I used to come over a year ago regularly with Christine and that was fine. I took a break and found a better hairdresser. She’s away for the month so I went to Tropez (near home) for a quick glaze. I had it with Ryann. I asked for red and at the end of the glaze she blow dried it and tried to convince me it was red. I said «it just looks the same, not really red, but at least I got some conditioning from the glaze.»
I washed my hair at home and noticed not only was it not at all red, it wasn’t conditioned at all. I’m not sure what their «glaze» is then. Waste of $ 60 + tip.
Additionally, Ryann kept blow drying my hair in my face, and even dropped her brush in my face. It was an unpleasant experience.
I called back and all Nikki at the front desk said was that I could come back in. But… I just told you I had an unpleasant experience… She dropped the brush in my face! I’ve never seen a stylist do that, or try to convince me that it’s red. I should have gotten at least a sorry for the brush incident.
Just don’t get your hair done here. The girls are not happy and don’t enjoy their jobs.
Come for waxes and facials though!

I’ve been to this salon once for a mani-​pedi. The pedicure wasn’t that great, and the manicure was awful. I felt like they cut corners. It was not a pleasureable experience. If i just wanted paint slapped on my nails, I’d do it myself.
I thought I’d try them out for massages after reading the reviews on Unilocal.I purchased a groupon, however when i called to schedule an appointment they had no availability for a month. The next opening they had was after the expiration date of my groupon, and they said they would not honor the offer. The amount paid for the groupon would serve as a credit towards a full price massage. I have been using groupons for years and no other business has done this when it’s due to an availability constraint on the part of the business.
The worst part abou this whole experience is that the front desk person was incridibly rude and disrepectful. I can’t believe they speak to their customers that way. Very degrading.

Clean, nice facilities. Great mani/​pedis. Just got a facial which was also great except no neck/​shoulder massage
«Tropez Classic Facial50 min $ 80
Our signature facial — deep cleansing with steam, toning, skin analysis, exfoliation to refine the skin’s texture, customized moisturizing botanical masque, extractions and a deeply relaxing shoulder, neck and facial massage to release toxins and help clarify skin.»

Saw Alisha for highlights and a cut. She was really warm and friendly, knew what she was doing, and I left feeling great about my hair! I have wavy hair, and she left my fringe the perfect length so that it won’t be unruly, but still adds a nice outline to my face. I’m very happy with my experience!

My review is solely based on service and customer service. I got the groupon and after reading the reviews on Unilocal and family was prepared for a horrible experience. It was rather nice in the beginning. I got on time, she took me for my appointment and got it done. I was getting late hence forgot to withdraw cash for tip. The waxing was nice but she immediately had a frowny expression when i told her I apologized to her that I could not tip as they don’t accept tips via card (my appointment was at 9 am and it was 3 degrees outside, they had no other time). I asked the front office staff too who pointed me out to their own ATM. I am skeptical of them as have lost money before. She asked me if I wanted to rebook and I replied that maybe no as I am not from this area. All her smiles turned into a frown. I even asked her if I could buy something to pay tip and she didnot both to reply. I did feel bad for Val (for not tipping her and as I was her first client) however as described in other reviews, front office staff is rude if you do anything against the norm.

I really like this place. I have had pedicures and manicures here along with brow waxes. Always they were on time, quick, sanitary, and professional. I sometimes go to another place and every time I go I ask myself why. They like to lecture me on how long it has been since I had work done. This place just does the job, no comments, for a decent price and on time.

Some of my other reviews have disappeared into «cyberspace», in particular the one where I RAVED about Richard who also disappeared from the radar, and the dwindling stars attributed to what I consider a mediocre «phone answering/​coordination process»… Could it be, one of these condescending, uncaring women asked Unilocal do eliminate less than glowing review?
In any event, I went back THIS YEAR with a groupon in hand and had Richard, who left me looking like a movie star! (hard to believe, it was a miracle). Went by 8 weeks later, only to find out he was no longer there (bummer). OK, I LOVE the Aveda products, so I bought one of the Salons «on line» coupons (AWESOME DEAL), which I couldn’t pass up! I was on the cell when I called to book the appointment, and «miss condescending» reminded me IT IS POLICY that I HAVE TO PROVIDE THE NUMBER OF THE VOUCHER WHEN I MAKE THE APPOINTMENT. STRIKE 2 since Richard is gone. So, I promised I’d call later. That out of the way, what do you have, and do you have someone as GREAT as Richard? Yes. So I ask for THIS WEEK. NOPE, NEXT FRIDAY (today is Tuesday)… And its not that they can accommodate me, its the ATTITUDE. Too bad, because the place is gorgeous, and their spa services are wonderful… I just think the front end could use some training.

Signed up for Groupon at $ 369 and only used 2 out of the 6 sessions because I did not like the work they did and they treat their customers very poorly. I was only 5 minutes late to an appointment because of heavy traffic and the woman laughed and said they would not see me even though I called them on the way there about being a little late. It took me an hour to get there and then and hour to drive home.
They could not even schedule another appointment for me for another 3 weeks and i am moving away so now I don’t have any time to redeem my sessions and they said they don’t care and could not help me regarding a refund. They would not refund the remaining sessions. Please do not go to this place, there are plenty other spas that actually care about customer service. Don’t get ripped off!