Pauls TV: King of Big Screen

Recently bought a Samsung 65 inch LED from these guys. It was delivered and taken out of the box and leaned against a wall with no base attached by delivery drivers «which makes no sense», just moments after I signed for the TV I returned to my living room after bringing up stuff from my car to find it tipped over onto a table… Screen is completely ruined, … After almost 2 weeks of deliberation with them and Samsung directly all I have been offered in return is buying a «different model» floor model for almost the same price as a brand new one ??? I was hoping for better customer service seeing as they are associated with a reputable Jordans Furniture company, I would have been happy with the same model at cost «new», They could have met me half way as it is a very odd situation, but to say the least I am very dissatisfied and will never be back to the «king of the big screen»… Now I am stuck with a $ 2,500 piece of garbage ???

Update on my 5÷21÷2015 review. Was contacted by Pauls TV, they sent a tech out to me,(no charge) CORRECTLY hooked up my sound bar, programed my remote, explained every detail of my components to me. Happy to see that customer satisfaction is a priority and will change my review to I will use them again.

Definitely more knowledgeable than the the guys at Walmart, but kind of an uncomfortable shopping experience. Too many TVs in a small space. Definitely geared toward the big screens and I was only looking for a 32″

Great store to get the facts about all the big screen Smart TV’s. Peter and Pierre in the Framingham store were extremely helpful without pressuring us. We also had a soundbar installed after the purchase. The price for the in-​home service is well worth it. The two young men that came out were great. They explained everything to do with the Smart TV and the soundbar and answered all our questions in a timely, professional manner.

great service. I’ve purchase a 60 inches smart plasma TV (best TV I’ve ever own). got some help from piere on what tv to purchase. hands down, probable one of the best services I have received. he knows his stuff and I couldn’t be any happier with the purchase. I highly recommend anyone who is planning on buying a TV to go to this location and ask for piere. he went above and beyond to get me that TV. piere, if you are reading this, thank you thank you thank you.

I spent $ 4,500.00 on a TV at Paul’s TV, a Samsung Smart 60″ and it now has a DEFTECTIVE longitude blue line and I’m receiving zero service in rectifying the the defect from Paul’s, Jordan’s or even Samsung!
I am not stopping until one of the three address this severe loss.
I will bash all 3 companies severely until I get results.
Do NOT buy a TV, piece of furniture until I get this resolved!!!

Paul’s TV is great. We had a wonderful experience with Paul’s — from working with Kevin, who sold us the TV and Bose system to the beautiful installation by Chad and Santos. Kevin is incredibly knowledgeable and spend lots of time with all of our questions –even offering suggestions for how to improve our ethernet bandwidth. Chad and Santos delivered the TV (on time) and installed our blue ray, ebox and cable with the new TV! Great employees and company.

Kind of a tech newbie, so I figured that they’d instantly see the «sucker» label on my forehead and steer me right to the highest priced TV.
Actually, they did a pretty good job. I worked with Freddy who definitely knew the TVs inside and out. I had a pretty good general idea of what I wanted and he was able to narrow it down to a couple of sets (Note: You will get dizzy from all the motion and lights, the latter of which are set up to show the TV at its best vantage point, of course). Once he realized that I had no clue what most of the terminology meant, he dumbed it down nicely for me.
He was good enough to point out a few features that I knew I was never going to use, so we traded to a cheaper model on one TV that did just what we needed to do without the bells and whistles, which offset the other TV where I ended up trading up a bit.
Overall, I felt very comfortable and really like the TVs I bought.
And as an added bonus, he let my 4-​year old twins check out the 3-​D TVs. We could have come back the next day and they wouldn’t have moved.

Just got a TV and sound bar from Paul’s. Kevin Ryan was my rep. He did a great job of showing me the technology of the different sets in the store. I bought the Panasonic TCL58E60. The price was fairly low and the picture is incredible. I have a fairly new Sony 55″ and the Panasonic LED blows it away. Also, the prices that they charge are definitely consistent or lower than the competition.
After I placed the order and before the delivery, I wanted to upgrade the sound bar to the ZVOX555. Kevin had the day off and Peter Murphy helped me. I assume these guys are on commission but I felt that Peter helped me as though I was his customer and gave me first class service as well.
I STRONGLY recommend buying from this company.

Can we say sensory overload? They have TVs pushed together so it looks like a giant wall of screens. It’s a really small space and super loud and full of loud guys. The salesperson really didn’t listen to what we wanted and kept throwing random tech buzzwords into the conversation. It was like TV madlibs — funny but not at all useful. It’s nice to see the TVs in person but don’t go expecting to have a rational conversation!
One note: it’s actually INSIDE Jordan’s furniture. They don’t have a sign on the building so it’s pretty confusing. Hey Paul’s — you specialize in TVs — why not put a screen outside showing your customers where to go?
Prices seem competitive to online stores and they will EXCHANGE within 10 days (not refund).

The merchandise selection and service, especially the highly efficient contractor they engaged for delivery, are fine. However, I saw the same TV and Blu Ray player combo advertised for $ 100 cheaper at Best Buy 3 weeks later and they did not match the lower price.

I received great service from Peter Murphy at Paul’s TV at Jordans/​Natick on a recent TV purchase. He emailed a few days after the sale to check on the status of the tv etc. He also delivered to my home a DVD player which was on back order and while at the house he took time on a Friday night to adjust the television settings.
Peter went above and beyond the call of duty!
If you need help with Audio/​Video go see Peter M.
Thanks for the first class service Peter!

Great service, great prices and Peter Murphy did a great job! As honest as they get and also called me back after 10 days to give me a credit because pricing had been reduced. Only store to take away those big old and very heavy tvs. Delivery went as planned… quick and easy

Anticipate Excellence
I know I have enjoyed an experience of true excellence, when months after the fact I feel the need to share it with everyone. This is one of those instances. I needed to purchase a TV for a new apartment I was furnishing. Once while purchasing some furniture at Jordan’s (another fantastic experience), I walked into Paul’s TV and browsed around at a very impressive collection of TV’s. I found one I liked but told them that I was going to do some homework, check pricing online, and return when I was closer to making a decision. They confidently encouraged me to do my homework. I did. With the assistance of my Dad (who loves doing research and uses consumer reports), we narrowed it down to a three TV’s which we found to be of interest. We then proceeded to call around to see who had them in stock for comparison and what the prices were. We checked Best Buy, Target, Wal-​Mart, and Percy’s to name a few. NONE had them all available for comparison except Paul’s TV. And to my surprise, they were ALL as expensive if not more so than Paul’s TV. SO off to Paul’s TV we went. We were warmly welcomed back by Pierre, who is on my list of top sales reps after this experience. We thoroughly compared our top two choices by evaluating features, settings, and picture quality. Tuning them in the store to make sure we were comparing apples with apples. We decided to purchase the Samsung UN55ES8000 (bought it for the clearly superior picture quality, not the hand gestures or other extravagant features). Definitely happy we did. I’m even happier that we purchased it from Pierre at Paul’s TV who made the entire experience a pleasure. He cheerfully accommodated our every request, provided very useful insight and advice, and followed up with our experience every step of the way. He even arranged for our TV to be delivered for free along with a very small furniture shipment we were getting from Jordan’s. Just before delivery, Pierre called me. I thought he was going to tell me that the shipment got delayed. Instead he told me that they were having a promotion that included a Blu-​ray player with my TV and that I would be receiving that for free along with my TV! Even the delivery people were accommodating and helpful, going above and beyond their job to help me with my new TV. My whole experience with Jordan’s and Paul’s TV has been excellent! I am very pleased with everything and extended a special thanks to Pierre who has truly earned this review.

Got what I thought was a killer deal at Paul’s TV at Jordans. Panasonic 54″ TV for under $ 2k. Plus, with their Price Matching guarantee, if a better deal was out there I was covered. Or so I thought.
I found the same TV for $ 100 less at
and they offer the same royal treatment option.
The Price Protection says (directly copied from their form) — Price Protection — Paul’s TV will match any verifiable price up to 30 days of receipt. Items must be the exact model number, factory sealed, from an authorized retailer offering the same Royal Treatment (Free Delivery, Set Up and removal of old TV) and similar payment/​financing terms.
Check and check. Star Visions matches all that. I called to see how it works and they told me no, they don’t honor online prices, only local store prices. The store has to be within 50 miles of a Paul’s TV, and has to be a physical store. Should I find that, I’m sure they’d then add their «Royal Treatment is Different» or «their payment/​financing terms are different.»
While overall I do believe Paul’s TV is good overall and their sales staff are knowledgeable, Buyer Beware, their price protection guarantee is a sham.
Next time, I’d buy my TV from Star Visions…

I was impressed with their price for a 40″ LED tv. Very competitive and good selection. Sales staff knew what they were talking about. One negative: Sales staff pushes costly and unnecessary extras: sound system, delivery and extended warranty. The delivery is biggest rip-​off. They promote free delivery but then they say that is basically just to have someone come in and plug it in. If you want someone to give you a tutorial, get the tint just right, etc. that’ll run $ 200. I opted out for that and ended up tipping the excellent delivery person $ 40 to do whatever was needed (minimal). Unless you want surround sound, the basic sound system is fine — don’t need to spend another $ 300+ for that. Enough other people have written about extended warranties — too costly for the value.

I bought a flat screen LED and stand from Paul’s TV two weeks ago. I do think I got a competitive price.
The delivery was on time. A massive truck arrived within the tail end of the 4 hour delivery window. A bit irked though when it backed over my lawn and birthed two indifferent and rushed men who stuffed the mess in my house in about 5 minutes.
Overall it was a good deal. I recommend checking their prices if you’re shopping for a TV.