We purchased a fireplace from them in march. I was very specific with what we wanted. I was assured that the product we ordered would work. But after receiving the product we find out it is not correct. And better yet the design that I was promised would work is not available Anywhere!!! The only reason we kept the unit is that it was 85% installed when we found out that the front we want will not work on this unit. I would Never buy another thing from this place. Their salespeople do not have the product knowledge needed to sell you the correct product
Betty S.
Classificação do local: 1 Waltham, MA
They have quality products, but their parts prices are an absolute rip-off. We ordered some replacement parts for our wood stove from them, and rthen found the same parts online for half what Natick Fireplace was charging us. I won’t do business there again.