Medical Associates of Greater Boston PC

I have never had such a frustrating and uncomfortable doctor experience than I did with this office.
First thing’s first — when I called to schedule my first appointment at their office I was given a nasty attitude from the receptionist. She seemed to be frustrated with me and wasn’t able to fit an appointment in for me until 3 MONTHS later. I was frustrated, but decided to settle and wait it out.
Next — the morning of my scheduled appointment I received a phone call at 7am from Dr. Chang saying that she wasn’t able to see me because she had the stomach bug. I was, again, frustrated, but I understand that sickness happens. I played phone tag with the receptionist for the next day or two before rescheduling the appointment to the following week.
Lastly — I just got home after WALKING OUT of my appointment with Dr. Chang. My first thought when I entered the office was that it smelt faintly of cigarettes — gross!!! The nurse was very nice and helpful. After she left, I waited 30 – 45 minutes for Dr. Chang to finally come to see me (at a 6:15pm appointment). I have never felt as uncomfortable or judged by a doctor as Dr. Chang made me feel. Not only was she extremely awkward, but she was pushy and judgmental. When I told her I drink beer socially, she gave me a look and acted as if that was wrong. I felt as if she quite simply didn’t UNDERSTAND me… a 23-​year-​old girl. She questioned me in a way that brought me to tears because I was so uncomfortable — all on a first visit. I got to the point where I shut down and had to literally walk out on the appointment because I felt so uncomfortable.
Long story short — if you are looking for a new primary care physician (especially if you are a younger lady), I would NOT recommend Dr. Chang.

Dr Chang is the best doctor I’ve ever known. Her in depth knowledge of the human body has positively effected my diabetes and my general health. Thanks Dr. Chang!

Dr. Joanne Suna does a complete check up and physical. She takes great notes and asks good questions and has been consistent.
I like going to this office because everything is in one building. Blood work, mammogram, OB all in a one stop shop without having to go into the city and face traffic.
They also have an on line patient gateway portal so I can check my records, test results and communicate with the doctor via email.
The staff is friendly fast and effective. I have not had any copay, paperwork, claim or insurance issues. A huge plus for anyone who has ever been through such a nightmare.

I finally transferred to another doctor. Not because of Dr. Viswanathan. I transferred with her from the practice she was at previously. She is a wonderful doctor but her staff (except for one woman there) drove me back to the previous practice. When I transferred there, they kept saying they didn’t have my records. I agree with Julie B that there is always a wait. One time I was made to wait in the waiting room for over half an hour with one of those masks on-​other patients kept giving me weird looks and I was really uncomfortable. My daughter had been diagnosed with H1N1 and when I brought her to her pediatrician’s office. they were waiting in the waiting room for her and took her in immediately. I expected this same kind of treatment, but didn’t get it. I did mention it to the nurse when I was finally brought in, but just got an «oh. sorry.» Other people I know have also transferred to another practice for the same reason-​similar experiences with staff, and long wait in the waiting room and operatory.

The pros:
–They’re usually able to give appointments quickly when necessary.
–There’s plenty of free parking.
–They are willing to handle minor issues over the phone (saves on the copay!).
–Website does referrals, etc.
The cons:
–It’s good that they have same-​day sick appointments, but this means they are always running late. We’re talking more than an hour late, sitting in the exam room with no update. I’ve never been seen on-​time.
–Their affiliation with Newton-​Wellesley Hospital sometimes means referrals to specialists I wouldn’t normally choose for myself. For example, I’m an adult, but I was referred to an allergist who works most extensively with children.
The particulars:
–Dr. Brook is warm and willing to consider reasonable patient input. I have friends who like Dr. Suna. In my one visit with Dr. Parker, she was abrupt and didn’t seem to take a holistic view of my concerns. I don’t have experience with the other providers in the practice.