Lush Cosmetics

Super attentive and informative staff, great product. Wish it wasn’t so pricey. This Natick location of Lush is where I first became a fan however. The store is very small and they take advantage by making a point to be very hands-​on interactive with all customers. They definitely try to upsell, that’s for sure, just let them know what you want and what you don’t need.

I think Lush is pretty good. I like that they are all natural but it is hard to shop here because of the overpowering smells. Some people like it, others are sickened by it. I can maybe spend 5 mins here and need to get out. It is just the nature of the beast. I think this store is kind of small compared to some of the other locations so maybe the ventilation is a problem — don’t know.
That being said, my teen and her friends love this place and if I need to find them, they are usually here. The staff is so nice to them and attentive and always giving them samples. Smart on their part, the girls usually want to go once a week and buy stuff.

Omg love this little lush store! Thr staff is always great, stores well stocked in my favs and new stuff. A young woman named Jen was extremely helpful and knowledgeable on the product. Has helped me a few different times for myself and gifts. THANKS JEN :-D;-);-)

This store is fantastic. The staff are all so friendly and SO willing to help with anything … and of course it smells wonderful and there’s not really such thing as a bad product (that I’ve found yet). For the record, wonderful bath products do not have a gender, and if you are a male reading this, please rethink your aversion to the store and go in. They always ask me who I’m shopping for and smile/​nod/​say «that’s great» when I honestly tell them it’s all for myself! No one cares and you deserve nice things :)

I was in the Natick Mall for the first time, and my inner lushie sensor came into play, as I realized my favorite store of all time was also in Natick.
This store is *very* small, even smaller than Providence Place Mall’s, but it is chock full of amazingness.
My local (PPM) store was out of two holiday items that I kept searching for, and Natick Lush delivered! I found my awesome lip scrub and bath bomb, while the staff didn’t ask me if I needed help, and I was in and out in a moment.
The store IS small and crowded, but besides that, it’s amazing. If you’re in the Natick Mall, check it out!

Service is top notch here! Special shout out to Alex for going through tons of products with me and answering all of my newcomer questions. I opted for a massage bar with shea butter and lemon and I am in love! It’s heaven! I dont even need lotion after a shower, my skin feels so smooth. Cant wait to order some more goodies!

My only complaint is that I wish this store was bigger. Great products, and super helpful staff. A bit pricey, but you get what you pay for. It’s great to have actual handmade products! And I love their overall message, and their charity lotions.

I LOVE this place and the people who work there. I came in one day almost in tears after a bad day and just wanted to spend some money and blow off some steam, and two of the girls working there (I wish I knew their names!) immediately told me to sit down so they could give me a hand treatment/​massage. The girl who gave me the massage listened to me and didn’t make me feel like a freak for crying in the middle of the store! They are all super friendly and nice and I can truthfully say I’ve never had a bad experience here. Most of the time, I ended up leaving wishing I worked there myself!
They do push a lot of products on you… but that’s their job and honestly, if they name off five products they think I should use and I only seem interested in one, they don’t continue pushing the four other products on me. They are willing to listen to what you’re looking for in a product and they actually give really awesome recommendations, and I love that.
I am only hesitating to give five stars for two reasons: the size (which they can’t control, but the store is TINY and it makes it very difficult to move around if more than two or three customers are there… I don’t even know how many bath bombs I’ve knocked over in there!) and the fact that it is generally way overstaffed. I do love the people who work there, but I’ve never seen less than maybe four staff there at one time and it can be a little awkward when you’re the only customer in the store. The only time I have seen the store busy enough to warrant the amount of staff they have on at one time is during the holidays. I have worked in retail and know they are just trying to do their job, but it comes off as a bit abrasive when you are asked what you’re looking for four different times by four different people.

This is a very small Lush (which I don’t mind) but I was literally asked by every sales associate how I was doing and had a product shoved in my face within moments of my entry. They are all such sweet girls though and working in retail myself, I know they are just doing their job! They gave me generous samples of various skin creams to try (I was looking for more natural, nourishing creams for my sensitive ITCHY winter skin) and I was able to try out all the types before going in to make my actual purchase. If you don’t tend to buy cosmetics in the higher price range such as Lush, I totally recommend getting samples! That way you know what you end up shelling out extra cash for is actually worth it! Do not be afraid to ask questions, and ask for recommendations. Get specific, they may want to meet sales goals but they also truly want to help!

Ive always been intrigued by the LUSH products, but haven’t ever purchased anything or even set foot in the store until this week. So, this review is truly about the customer service i received at this location!
I was researching online for an oily hair shampoo, and decided to go to LUSH to get the Jumping Juniper Shampoo Bar. I went there with my 5 year old daughter, and was expecting to be quick, in and out, since i knew what i (thought i) wanted.
There were two sales associates there, both very friendly who greeted me upon arrival and asked how they could help. I told them what i wanted, and asked if they agreed. They did agree, and offered a few more suggestions.
As one associate, Anna, took me to the demo window and showed me a few products, the other associate, Taylor, got out a few buckets of water and bath bombs for my daughter to play with.
Anna and I chatted about the products for about 15 minutes, and Taylor showed my daughter some other fun items in the store. That is great customer service! Keeping mommy concentrating on the task at hand! :)
I loved the products she was showing me, and was having a hard time deciding! She said she could make up a few samples for me so i could take them home to test them out.
I decided to purchase the item i initially went in for, and also took home some samples of the other products i wanted to try, but wasn’t ready to buy, YET!
after using the shampoo bar, I like it a lot, as it seems to do what i was hoping for! i can’t wait to try the other products later this week!
i can’t stay off the LUSH website now, excited about what product i am going to buy next! the products are a bit expensive, but as with most things in life, you get what you pay for!

Ive been a fan of LUSH since they first came to the US. I dont shop there near as much as I used to because the prices have gotten sky high, but I like to treat myself every now again.
Ive never really had an issue with anything there, the hair and skin products are amazing. The soaps are incredible. Its all very good quality product.
THe staff here is super friendly and very knowledgeable. They are great at suggestions product based on what you need but are not pushy.

I am slowly becoming a Lush ADDICT! I started slowly buying just one bath bomb then graduated up to lotions and now when I go in I leave with so much stuff and not enough time to use it all!
If it wasn’t for lush how could you enjoy a bath? A bath without a bath bomb to me is like taking a shower without water!
Their products are really good quality and always very fresh. Sounds so strange describing soap products as fresh… but once you have tried them you will understand. I absolutely LOVE that their products have fresh by dates on them.
The most recent one I tried was the lettuce face mask — to die for! Made my skin feel amazing:)
All time fav product — the Buffy Bar! You get smooth and creamy all at the same time:)
The prices may be a little high but I always say «You get what you pay for!»
Try to come to the store during a time when you don’t think it will be crowded. It is a teeny tiny little store and gets hard to look around at all the great things. Also, when it is less crowded the workers are more willing to give you massages:)

I have been a lushy for many years, I use to have to have it shipped from England! Once you experience their products you can not use anything else, or your skin will rebel!

My fiancé and I have bought Lush in stores all over the country and the girls here were by far the most pleasant and helpful.
What else can I say? You either know Lush’s product or you don’, but you can’t argue with great customer service. Keep it up ladies!

I have no complaints about this Lush aside from the size, the best Lush I have been to is in Providence and this one is absolutely dimunitive in comparison. No samples this time, pout… but I did get a ton of stuff for $ 25…a face mask, and then a $ 20 go green kit with soap, massage bar, shampoo, conditioner, and sugar scrub. Cannot complain there.

I love LUSH. It’s true, there are some criticisms of the company (they use parabens in some products which some think goes against their overall message — but hey they are 100% transparent about their ingredients and they say only %20 or so contain them), but I don’t care. I still love them.
This is the only LUSH store I’ve ever been too — previously only getting their products either through friends/​family as gifts or online. However, many of the products I love of theirs (especially the face masks) have a fairly short shelf life (4 months max) so I dont order them online anymore, because you never know how close to that date itll be.
My ONLY complaint about this particular store is it is SO tiny. At one point I actually had to put my arms up to wade my way through to the back where they keep their face products (a la rock concert style). So worth it though. My favorite product of theirs is the Mask of Magnaminty — so awesome! I also love their bath bombs, but need to stop buying them as I already have a stock pile at home. I also got 2 shampoo bars (free tin if you buy two!), and some ultra balm that I have yet to use but am über excited to try.
They also have fun little events in the store every so often. I went in and made my purchase and the woman behind the counter winked at me and said I should hang around for a few minutes. I wasn’t in a rush so i figured — why not? They brought out this HUGE piñata shaped like one of their Easter bath bombs. They let one of the cutest little girls I’ve ever seen break it, and inside were TONS of free samples AND full sized bath bombs! I think they handled it delightfully though — some of the people dove on the floor to get stuff but there was no WAY I was about to do that with all my shopping bags etc. So they brought out a basket of stuff for those of us who decided not to enter the frenzy, so that everyone got something. So I ended up walking away with my purchases, as well as a sample size of temple balm, two bath bombs, and two large sized soap bars. Nice!
Oh and if they ask you if you want their catalog — say yes! Not only does it showcase their products — but it has tons of info and articles about their products, company, ingredients, why they are against animal testing etc. Makes for an interesting read!

I love Lush products… but this store is rather hit or miss when it comes to sales people. Sometimes they can be great, and sometimes they are so pushy you want to throttle them.
It can be a bit frustrating because it’s so convenient to get to that store.
I prefer the people at the Harvard Sq store, but Natick is much easier (and has more parking)
I go in to buy my regular Lush items and half the time they try to sell me a ton of other things I don’t want.

This is the most convient Lush for me to shop at but it is my least favorite Lush in the area. I was in the store on Thursday: the sales associate was blatantly wrong on several key facts (the avo shamrock is NOT a Boston only item — it’s ON-​LINE!, pop in the bath is not switching to green, green rotates in and out!). I’ve had to ask for my GWP (always a pet peeve), and the associates have been down right rude to the point me me just putting down my items and walking out.
Now, I have a closet full of Lush and can tell you which items are better buys via the uk web site and which are better in the us stores. This store never has any fun/​funky parties and aside from pushy associates doesn’t do much to make it a fun place to shop. I’d rather go to providence, burlington or newbury. At least there I can get a sample of a new prodcut I’m thinking about (I spent $ 200 at christmas and was refused a sample of porridge that I was debating about — so un-​lush) and have a conversation about a product. I don’t like knowing MORE about the lush products than the SA’s.
The deal breaker was when the SA put my hand in the water so I could «feel» the bubble bar. Um, no thank you. And you just lost the sale.

I loooooooove LUSH, but this is one dinky little version, it really does the franchise no justice. Also, was in today and they were out of everything I wanted. Ugh.
With that said, I love LUSH itself, I own (and love) probably half of the facial, bath, and lotion products they sell, I just wouldn’t drive any distance to go to this particular one. Go to the one on Newbury or something.
The girl who worked there was really, really nice though. Lots of talk about products, cause I’m a blabbermouth, not because she was too pushy. I don’t know why people complain about that, BTW, if you’re a newbie, LUSH is super confusing. I had to ASK for help when I first went to LUSH. If you don’t want to get harassed just tell them you’re a regular.

Excellent products, pretty much everything I use is lush.
Generally the people here really scare me, they’re kind of pushy to the point of annoyingness but there are a few people who work here that are awesome. Sometimes they do try to pressure you into buying more crap (they do this at the Newbury one too…) which really pisses me off but the other day i went in and was bombarded with samples. It was pretty sweet.
My advice is to go on a weekend when they are super busy, then they will have less time to pester you.
They do run out of stock a lot lately (as in the past two weeks), I think the store is becoming more popular and they havent gotten their sales volume for orders figured out but they get new shipments all the time so its no problem.
4 stars for the amazing products, free samples and the location.