This company came into my new house to refinish the floors. I later came home, from work, to find a hole in the wall, a shattered tile, a chipped step and three gashes in the wooden banister of my new home. Upon contacting the owner, I learned that one of the employees lost control of a machine that was inadvertently dropped down the stairs. The machine chipped and loosened the banister, put a hole in the wale, and upon landing, cracked our kitchen tile. While I understand that all humans make mistakes, I steadfastly believe that I should have been contacted and made aware of what had occurred. It’s unprofessional that I had to unknowingly walk into a damaged home and contact the company about what had transpired. The company returned to replace the shattered tile and repair the other damage that had occurred. Upon returning to the house, I realized that the banister was still loose. The employee told me, there was nothing he could do to fix the banister and it was impossible that it was ever sturdy. I find this to be especially frustrating since an engineer checked this same banister during our inspection process. Ultimately, they decided to take $ 100 off of the price we were quoted for this job; yet, I don’t feel as though this is an adequate retribution for the aggravation this company has caused. It is evident that the new tiles do not match the original tiles; thus, I have been left with a floor that is two different colors. While the hole in the wall has been patched, I do not have the color to match the paint on the wall. Ultimately, I am going to be forced to live with a white circle on the wall of my new home or hire a painter to paint a room that I did not feel needed to be painted. I have also been left with a banister that I’m warned should not be «relied on». Overall, my experience with this company has been quite negative. It’s going to cost me much more than $ 100 to repair the damage they caused.
