Vanderbilt University Medical Center

Gratitude to the amazing nursing staff in critical care at Vanderbilt taking impeccable care of mom. This is a teaching hospital dedicated to being of maximum service to their patients and families in addition to providing the highest level of teaching to their residents and students.
Special thanks to our critical care nurses and docs on the neurology floor in the critical care tower, 6 floor: Amy, Marin, Ray and Radonda have been incredible, along w the neurological team, dr sahid, Patrick. Dr Riadoao and David — such compassionate care for our mom and family — blessings and thanks to all.
Additional appreciation to the infectious diseases team for their assessment and care — thanks to all the efforts of these groups mom was quickly diagnosed correctly and compassionately, while advising our family completely during this challenging time.
Discussion today w the palliative team too — our mom is in the best possible hands here at Vanderbilt medical.
Beautiful facility too — once we found the right parking garage and a route we could all remember to get back and forth (I do recommend photos of all the signage, it helped the first couple of days) and if you end up lost as we did, there IS an office and cart to take you and assist in locating your vehicle — guest services can assist w that and lodging as well.

It really is a shame that I have to go to Nashville to get great quality medical treatment.
I was in VUMC for a long time and with the exception of one sarcastic nurse, I couldn’t have had better care. I had an amazing team of doctors I saw everyday including a Neuro Ophthalmologist, an Endocrinology team, a general medicine team, a neurologist, and a team of students. My nurses were on point and always there the very second I needed anything. The care partners were an invaluable asset as well.
I was on the 11^th floor which is the critical care/​hematology/​oncology floor. My room was much smaller than I am used to and I seriously only got like 10 channels on the TV but they do have free WIFI and I was able to stream Netflix from my iPad so that made up for it.
I didn’t have much of an appetite but from what I did taste, the food was really good. They gave me great options and the nutrition staff always included a Powerade with my meal because they remember me drinking Gatorade when I came in and they wanted to help me feel at ease. How awesome is that?
Kudos also to the IV therapy, X-​Ray, CT, MRI & transport teams!!! Two thumbs way up to all of you!!!
I feel very lucky to have been treated by such qualified, caring professionals. Great job VUMC!

I love the Cardiac part of this hospital and have been treated for heart problems since I was little. On the other hand, I went into the E.R. For the first time yesterday and it took two nurses DIGGING for almost 30 minutes to draw blood. Never have I ever had such a bruise before. It’s the size of a softball on the side of m arm! The woman who did it was rude and could tell she hated working 3^rd shift.

My review is for the labor & delivery department.
Every nurse and staff member; from beginning to end, was incredibly knowledgable and friendly. A woman in labor isn’t a pleasant thing, and yet they handled my neurosis with a smile. They honored my birth plan as well as they could, answered my questions, and really made me feel comfortable. Labor can be a traumatic experience, and it was, but their positive attitudes made my experience 1000x better! Any woman planning on delivering here, you’re in good hands!

This hospital is overrated. Horrible doctors. I recommend no one ever take your family members to this hospital EVER. My grandmother has been going to them for a year and they kept telling her nothing was wrong with her. And today we find from another specialist at another hospital in west TN that she has cancer! NEVER go there and never send your loved one!

I’ll preface this is only my second child, so I don’t have a frequent birthing unit card but there are some problems that seem to have been there two years ago that are still there and there were some issues that kept popping up that made some of the delivery problematic.
First off, loved everyone there, they delivered, literally. No bitchy nurses, no cockeyed glances when asking to take classified medical waste away for a smoothie, no problems except communication.
I’ll expand — due to Sprint being a garbage network in my neighborhood, the call to cancel our 8am never showed, and the voicemail never showed either. We got there at 8am for an induction, signed in, but nobody communicated with the sign-​in people that we were to come back later so we waited for 45 minutes or so for no reason before being sent away to be called back sometime, maybe today, maybe tomorrow. OK, communication failure #1 cost us an hour.
Communication failure #2 (which occurred during our wait) came when a doctor took a family into another room because she had sensitive medical information to impart. The doctor then walked about 15 feet away to another room, invited the family in, I can tell you every single thing that was wrong with that patient because the doctor was speaking loud enough to come through to another room. We were joking about it with other people in the waiting room.
Communication fails 3 – 66 involved no remote monitoring of the stats. They literally cannot hear the beeping of things from rooms more than a couple rooms from the nurses desk. I counted 9 times I had to go get someone to silence an alarm. I started counting after several alarms had passed. These things are shrieking so if you’re trying to get rest, forget about it.
Décor, stuck in the early 80s. I don’t generally have a problem with old utilitarian, but this place looks worn out. Walls damaged, grunge on the edges, clean I’m sure but nevertheless grunge, random knobs on strings broken (the emergency pull to alert staff,)
We had a bed that sounded like it was going to electrocute us, they unplugged it at one point and talked about changing it due to it sounding like old Sparky. Nobody ever did, they plugged it in again later and no noise until 3am when it sounded like the wall was about to be on fire.
There were two or three times when a doctor, nurse, etc tried to call a department only to find their cells weren’t working. There are buttons on the walls to get around this, but it does become worrisome when their communication equipment fails at the level Sprint failed for us.
The last time we were there in post-​partum we were stationed outside of the nurse’s station. We weren’t there this time thank god, but it was nonstop talking all night.
Keep in mind, I really liked everyone both times (well, except last time, I did have a department that needed an ass kicking that wasn’t around this time at all, pretty much like last time)
There were so many different departments handling thing after thing, it just seemed there needed to be a streamlined check in form. Department A wants a waiver for this, department b has you sign a medical consent for that, department c has you fill out smiley faced paperwork, department d has the applications for SSN/​birth cert, etc.
It really seems like it should be able to be streamlined without risking anyone’s health or well being. It also seems like if you wanted to fill all of this out before you had been awake for two solid days you might be better at doing it at the front end with maybe filling in some details after.
Overall good, fixable.

What a horrible healthcare facility! When I came to Nashville I chose Vanderbilt doctors because of the national reputation of the hospital. What a mistake! Rude, condescending, and generally unwilling to be a partner with me in my healthcare, these doctors are a disgrace. Add to that the similarly brusque, rude, officious manner of nurses and administrative personnel. These people seem not to be able to work with an informed, educated patient – they treat everyone like naughty children who need to be lectured to – awful! I had one such appalling experience after another. I’ve never experienced such disrespectful treatment at any health facility anywhere in the country (and I’ve lived many different places). I’m a private patient going to see what I thought were private doctors but the way their offices run, I felt like I was in a free clinic – or a prison hospital. Horrible! I will never use a doctor in the Vanderbilt system again.

Their medical record department is still in the stone age. Our company request records on June 24^th didn’t get a receipt from them until July 15^th that they received it and they’re still not available. I called today on the 28^th and asked when we’d get them and were told when they caught up to the 15^th. I asked where they were with that and was told they’re on July 1^st. For a medical center like Vanderbilt you’d think they’d be more efficient and modernized by now.

A loved one was transferred to Vandy via ambulance due to a fracture so bad that not even St. Thomas would take her.
I arrived on a Friday night at 11pm and therefore had to use the ER entrance. My first impression was not very good as I was told the room number I was given did not exist and then was quickly brushed off and not allowed to enter the hospital. I thought I was going to have to resort to scaling the building to get to see my loved one!
I had to actually call my injured loved one on her cell and she did confirm that the room in fact existed and that she was sitting in it at that very moment. I went back up to the security guard who asked me my loved one’s name, stared blankly at the screen for about ten seconds, and then FINALLY gave me permission/​entrance in to the main hospital. She didn’t bother to apologize for her mistake despite the obvious distress it caused and then she gave me the wrong directions to boot!
I wandered around lost for a few minutes before another (much friendlier and more knowledgeable) employee gave me correct directions.
We were on the orthopedic trauma ward for almost five days and the care was excellent. They even forgave my loved one’s son for having a melt down as soon as he got to the ward. He had the same experience trying to get up to the room (told it didn’t exist and then given the wrong directions) and was in some pretty good distress/​fear by the time he found us. There was one «care partner» who was rude (and I’m assuming having a bad day), but everyone else was wonderful.
The surgical team and staff at the surgical waiting room were also phenomenal. Really, that one security guard and one care partner were the only bad apples in the bunch.
TIPS: The East garage is the closest to the main entrance but it is Valet only during the weekdays. I’m not exactly sure of the exact hours, but if valet is running, Central parking is the closest for self parking. If you have to go through the ER entrance, leave any weapons in your car. I just threw my pepper spray away because I was not walking all the way back to my car! Most of the staff is friendly and will be glad to help you in anyway possible in my experience.

Da fuck? This place is disgusting. It’s like an endless place of shit coming in and out. I think an animal hospital would be better…

While the staff at the hospital is very caring I would not recommend this hospital! I sent my college age daughter to this hospital as she bumped her head and was nauseated. The bill came to over $ 4000. I did not receive a bill for two months. We had moved and the bill was not properly forwarded. When I received it I immediately called them to question the bill and to give them my correct address and phone number. The billing department took this information but then would not discuss the bill since my daughter was over 18 (hypocritical that they will take the updated info but not explain the bill). My daughter called and confirmed they could discuss the bill with me and she also gave them the correct address and my phone number. I could not get them to send me a detail of the bill and explain why the charges were so high. I never did get a solid explanation on anything but I was upset because I was told the charges were primarily for an IV and pain medicine. This was upsetting because my daughter had told them while in the hospital (her bed was in the hall I might add) that she did not want pain medicine but they gave it to her and it put her into an immediate deep sleep for 4 hours. It had originally upset me that they did not abide by her wishes and then when I got the bill I suspected it was because it was a way for them to make money. When not receiving any help from billing I called patient services. I also gave this woman all my contact information. She also did not send me an explanation of the bill — I never could get this. She said she would look into it and get back to me. She did but her comments totally contradicted the billing office’s comments which led to more questions. She said someone would contact me. I waited a week and finally just gave up and mailed the final full payment. I went on vacation only to come home to a letter stating (mailed AGAIN to my old address) stating they had tried to contact me (calling the OLD number). In the same batch I also received a notice from a collection bureau that I had been turned over for collection. These people are totally unprofessional. They administered drugs and services to my daughter that she said she did not want to increase their fees and then when I questioned the bill I couldn’t get answers and even though we repeatedly updated our information with them due to their total incompetence I was turned over for collection. Unbelievable.

Back at Vanderbilt Critical Care as before the staff at Vanderbilt are very good at what they do. and I’m always impressed with the professional staff and the caring every time my mother comes over here. i wish their were more hospitals like this one. their hospital has everything your need as a patient or as a visitor.

Hope I never have to go to another emergency room — but if i do, hope they’re half as good as this place. Went in for an accident that happened at work — on a Saturday evening — and every person I dealt with from receptionist to nurse and doctor and everyone in between was personable, quick, accommodating, friendly, and efficient. Would give it more than 5 stars if possible.

The expertise provided by the Vandy Medical Center is unsurpassed by anything in the area. The healthcare professionals in this area are dedicated to service, for the patient and the community.

**In regards to LABOR AND DELIVERY**
Vanderbilt offered an amazing tour to familiarize yourself with the facility prior to making your decision to give birth there. We participated in this and were very happy with what they presented.
I had a Midwife through Franklin Road Women’s Health Center (previously) Staffed by Vanderbilt Midwives (Now at West End). My midwives were all amazing. The day I enter triage in active labor everyone was so routine and caring.
After 30 hours of labor, three ours of actively pushing and then an emergency c-​section I couldn’t be more thankful for all the care the Vanderbilt staff gave me and my family.
Yes, a 3 day stay in recovery with a newborn and husband is painstaking. Especially when a nurse checks on you every two hours and a nursery nurse checks on the baby every two hours and you get no ‘recovery’ time to rest. It was still a very very positive experience.
I recommend Vanderbilt Medical Center for Labor & Delivery.

#VanderbiltEmergencyRoom and check in SUCK! NO PARKING! Getting into the ER as your loved one is being admitted via #Ambulance for burns after a Propane Tank blew up on him, you have to go through something like TSA search, scan and X-​ray in line one at a time. Get a better system! THis is really the best @Vanderbilt can do with ALL THEIR MONEY!!! Then you get in another line, one at a time… the ONE, SINGLE, ONE receptionist takes her time and in a cold, robotic way tells you to have a seat your husband is not receiving «visitors» at this time. WTF!!!
The EMT’s were great (NOT #Vanderbilt employees) and snuck me back into the ER so I could be by my husbands side, especially while he was left unattended, in pain for long periods of time in Triage, and the ER Doc could hardly speak English and seemed unconcerned. One of the nurses had a mouth full of black (Meth) teeth… it was awful! When We FINALLY got admitted, some pain meds, and moved up to the ICU Burn Unit, the nurses were great! Thank God! They took great care of him, were attentive, responsive, pleasant, caring, good natured, helpful. It took about 6 hours from arriving at the ER to be admitted to burn unit.

So ideally, I would have exactly zero experience with a place like Vanderbilt Medical Center’s oncology ward. Unfortunately, I got to know it very well a while ago because there aren’t that many top tier places you can go when someone you care about gets terminal cancer.
Look, Unilocal certainly isn’t the place to get too sentimental, and I’m not planning on sharing intimate details with thousands of my closest friends. I’ll just say that every single person I interacted with in the organization was diligent, competent, compassionate, and extremely dedicated. It’s tough to keep that up day after day, year after year when you’re constantly dealing with people who are extremely sick, scared shitless and have little hope of successful treatment.
Rock stars all.
Actually, screw that, that’s a bad metaphor. These folks are the opposite of rock stars. Admirable, heroic men and women all.

What can I say? They saved my wife’s life. If this was not a teaching hospital they would not have had the Dr. to do the radical invasive procedure that save her life that day. The dozen+ Doctors I met that day were not shy to explain they could not have done it. And the nurses in ICU were amazing! Thanks for letting a grown man cry on their shoulders!
Thank you Dr. Connors!

WoW!!! This hospital is Huge… I am not sure how many buildings are located here. But the campus itself is LOVELY! !!! I enjoy the old buildings. But I have to say it is very organized and well covered with signs telling you where to go and how to get there. Which was very helpful and so was the use of my GPS app on my android.
I had to go here to the Plastic Surgeon section. I am getting ready to have a major surgery and this was my first appointment at this hospital to see my surgeon so being late was not an option and I was able to find my suite location so easy with all the signs.
I am looking forward to learning more about this hospital and seeing all the great buildings especially the older ones. I will have many pictures to share about this location… JUST GIVE ME time… lol !!!

What a stellar hospital. My wife has been admitted here multiple times with cancer. We have been on almost every floor. But, the new Critical Care Tower is amazing. New, state of the art rooms with spacious areas and even include refrigerators. Doctors and nurses are the best in the country.