Vanderbilt Health One Hundred Oaks

Don’t even bother coming here. I had confirmed two appointments over the phone, and signed up for email and text confirmations. Never got either of them. I went in at 7:45 am for my 8:00 am appointment. After 30 minutes, I never got called up, so I went to the front desk. Turns out they had my appointment scheduled 5 hours later that day, they didn’t even bother to correct that with me when I first checked in. Not only that, they had my last name spelled wrong and had me living in a completely different city. They had to confirm who I was by my SSN — I promptly cancelled after that. If you can’t communicate scheduling properly and can’t get patient information down correctly — how can I trust this facility with my healthcare?

I’m sure they know how many are scheduled for appointments and there are two ladies working the check-​in counter. Vanderbilt had massive layoffs this year and service has gone downhill a the expense of their patients.

I really wouldn’t even give them a 1 star but that they did do my MRI’s and Ultrasounds and Mammograms. I would NOT recommend them for anything! I asked them several times to send my records to another Dr for a second opinion and they still have not. I’m having a lump removed that they would not remove. It’s sitting on a muscle and has caused me pain for the last 3 years. I have done everything they asked me to do to reduce the pain and nothing has helped. They never said this lump was on my muscle, but when I went to my new Dr, who did a 3D ultrasound asked, «why didn’t they biopsy this large lump sitting on your muscle?» Because they didn’t say anything about it. :(Hopefully after Monday I’ll be on my way to a pain free breast. I thought Vandy was supposed to be a good place for breast exams and treatments, but it is not. PLEASE DON’T GO TO Vanderbilt. Find a good Dr that listens to you and really cares about what you have to say and will try to find a solution to your needs not try and sweep it under a rug. Shame on Vanderbilt!

We all know that Vanderbilt is the best place to deliver your baby if you’re «high-​risk,» which unfortunately I am. But the prenatal care @ Vanderbilt Women’s Health is lacking… big time. High volume offices mean the patient has to take much more initiative, and be more prepared than the nurse/​resident. Oh, you don’t get to see an actual Doctor unless you request one. And I didn’t get to see one until I figured that out for myself & requested one, which wasn’t until 22 weeks. That Doctor that I saw was the one who diagnosed me with Cholestasis, which I had been Trying to convince the past nurses I’d seen that I was sure I had. They didn’t order the right kind of blood work two different times, so it was brushed off twice. I went 2 months without treatment because of that.
Be prepared to have to initiate practically everything that veers outside of a normal pregnancy. Too many hands in the pot means no one really knows what’s going on. Call to get your test results, ask them if your Ultrasound looked ok, ask them for blood work to see if your symptoms are a sign of some condition, ask them to check your charts, and answer the same questions for the first 10 minutes of every 20 minute appointment.
It’s a group practice, so you don’t get to see the same person every time, and that just leads to miscommunication and feeling like you’re just a number. For my next pregnancy, if I still want to deliver at Vanderbilt… I will find an OB that is not part of the Women’s Health practice yet still delivers @ Vanderbilt hospital. By the time I figured out I wasn’t a fan of their practice, I had been diagnosed as high-​risk and I didn’t want to deliver anywhere else, I also felt overwhelmed by finding a new Dr that delivered there and was also covered by my insurance. I chose to settle.
My dissatisfaction may be all my fault, because I didn’t ask the right questions before I started making appointments here. I didn’t realize it was a group practice, I didn’t realize I wouldn’t get to see a doctor, and I didn’t realize I would be seen by students (at times).

Came here to get bloodwork at the lab. Waiting room is messy, dirty, disgusting.. Is it really too much to ask for a medical facility to meet basic hygiene/​cleanliness standards? Was relieved not to have been infected with something after this visit (well, relieved that I don’t SEEM to have been infected…)
Long wait for service although there weren’t many people in the waiting room ahead of me. Phlebotomist was fine and the equipment in the treatment room seemed clean/​new so there’s that. Overall, appalling though – the waiting room at the vet where I take my dog is infinitely cleaner/​more pleasant than this place. Yuck

I was grateful to have a place to get an MRI done «after hours» (6:30 PM on a Friday). Once I accessed the place, my care was good. When my doctor’s office arranged the MRI for me they gave me a sheet with explicit instructions to go to entrance D and ring the buzzer. Easy enough. We rang, and rang and rang… finally someone who was just wandering by let us in but she looked a little wary about doing so, i.e. she did not come downstairs explicitly to let us in the door. When we left after the MRI, we let another poor soul in who was locked out.
I’ve worked in health care a Looooong time. Everyone knows about security needs, but if you are going to have evening hours, you need to post someone at the door. The security risk of random people letting other random people in and out is pretty steep. Or at least listen for the buzzer and have someone speak to the person waiting. Not cool.

In reference to the women’s health center… The inefficiency demonstrated at this office is nothing short of infuriating. On multiple occasions, I had to wait for over an hour to get one simple injection. Most recently, there was an issue with my insurance that I had taken the time to clear up before driving over for my appointment. I verified that I would not have an issue if I showed up, and was assured by Vanderbilt that I wouldn’t. That was clearly false. I had to wait for 40 minutes while they called my insurance company about something I had already cleared up. I was then told I was next in line to receive an injection and waited for an additional 30 minutes. If you value your time or sanity, don’t waste it here. This has been the worst medical related experience I have ever had.

I had a little situation earlier this year that is now finally almost over, and because of that I’ve been about 15 times in the past two months. No, I’m not kidding.
On the plus side, having been here when this was «the mall» when growing up, I’m thrilled that the space is being utilized and is such a hubbub of activity. Noone like to see forgotten shopping malls.
It’s bright, lots of natural light, and things are spread out but not confusing like it can be at the main Vandy campus and the labyrinth of hallways and buildings that change names and floor numbers almost Harry Potter-​like.
When you check in at a respective area, they gave you a pager like you are at a restaurant and tell you what door to go to when it buzzes. Odd, but you get used to it. The wait is normally not long in the outer lobby… more than 15 minutes and someone has messed up somewhere so you tell them at the desk and magically you’re buzzing.
My doc was OK, my wound care nurse was fantastic, and the other techs and nurses I encountered were on par, but nothing exceptional either way.
My frustrations…
reminders are done by an automated phone call system after hours, so if something is wrong… your only choices are to confirm or cancel.
In the directions from my PCP, the automated phone calls, the maps given to you, and on the website… every single time they said park in the back at entrance A for the closest parking to the Breast Center. They lie. That’s the furthest entrance, but where they want the patients to park to avoid the retail customers shopping out front. I get the reason for segregation, but in the beginning of my situation I felt awful, and that walk was painful, and it makes me mad that they caused me unnecessary discomfort for the sake of traffic flow. Recommend an area, but don’t lie and say it’s the closest to your doctor.
The temperature in the hallway lobby areas was frequently too warm for me, but that could be in part due to the half mile trek from where they told me to park. In the treatment areas it was OK.
You have to remember Vandy is a teaching hospital. I got scared early on after an ultrasound when the tech left and two doctors appeared.
Ignore the automated check in kiosks. They have never worked in all my visits, and only have out of order signs on them about half the time.
Will I be back? Probably. That’s what happens when your OB/​Gyn practice is purchased by VUMC. Oh, well, it’s OK.

Was here recently for my first doctor’s visit outside of California. I was at first disappointed that I had to go all the way out here instead of on campus. But after my appointment, I realized that it’s not a bad place at all.
The interior of this former mall is not like any hospital I’ve ever been to.. The walkway is now where all of the patient seating is, with natural lighting coming in from the windows in the ceiling. I arrived super early for my appointment, so it almost felt like an empty airport terminal. By the time I left my appointment, the seats were getting packed.
I was tickled when I checked in at a kiosk (like they have at airports) and then was given one of those buzzers that they give out at restaurants. The actual doctor’s exam rooms do use the harsh fluorescent lighting, but there are the usual medical equipment.
While here, I also asked for a flu shot. Instead of being told to go to another location for that, they seemed to have someone in the medical center premises go to you at your exam room to give you one. I thought that was a nice and convenient touch.
They have a screen within the hallway of the exam rooms that tells the doctors who checked in (via the patients’ initials) at what time and how long they’ve been waiting for their appointment or have been in the exam rooms.
There was no free wi-​fi available when I was there (perhaps it was broken), but I had my knitting to keep me busy in the waiting area.