U-Haul of Wedgewood

Worst customer service! I set up an appointment to get a trailer and hitch. They told me it would take 30 minutes so we decided to just wait for it. As soon as we get there they change the story and tell us it would take two hours. We wait the two hours and they then tell us oh it’ll be another 45 minutes. So we wait the additional 45 minutes and they tell us it’ll be another 10 minutes. That 10 minutes has turned into 30. Let’s just say if you’re trying to get a hitch and trailer, plan for a whole day event and a ridiculously expensive trailer.

I picked up a truck from these guys and it was a mess and it had less gas in it than they marked it down for. Fortunately, I took a photo and when they tried to charge me for it, I showed them the picture. They still tried to say it was my fault. They went on to say, «our dude doesn’t know his fractions!».
Come on… get it together!
Then they proceeded to try and charge me for a dolly that was never on the truck that we rented. All the guys behind the desk were talking about going to Burger King and watching you tube videos (worst customer service ever). Eventually, the manager comes out and admits they didn’t even know if the truck had a dolly with it. Worst Uhaul store in town… they really need to get it together and hire some folks that know how to work a front desk!

Terrible service at this place. It seems like no one knows what they’re doing. The big guy is the only one that will get you what you need and in and out in a couple minutes. Be prepared for a hassle with everyone else.
However, they do have a huge selection of trucks and shipping supplies.

The process of renting a moving truck was very easy. Nice people too! I don’t think I have any complaints about this place… It was easy, good service, definitely useful and inexpensive. Oh, and they sell storage boxes for super cheap! But they also give away free used boxes.

I’ve used them three or four times when I need to get a van or small truck to move something too big for my car. For local moves like this, I think they’re great. Yes, you’ll have to buy insurance, just like you’d have to buy insurance for a rental car. And you’ll have to buy your own gas and pay for every mile you drive. If you need to move something though, this is a good place to go and as cheap as any.

The good: You can reserve U-​Hauls online. How’s that for convenient? And the receipt with the final cost (after they tabulate mileage) comes to you via email very quickly after you’re finished.
The bad: Insurance costs nearly as much as the truck. This made my $ 20 rental a lot closer to $ 50 after the insurance costs and the mileage charge for the 4 miles we drove it.
The confusing: Walked into the store to pick up the truck. The store was open and we walked right in… but there was no one home. We walked around the store a little confused for 5 – 10 minutes when the employee came back in through the front door asking if we needed help. The employee was very friendly and got us out of there in no time with a nice big truck to fit all of my furniture.
Hot tip: If you get the four hour rental and it rental time ends after the store closes, they don’t care how long you keep the truck as long as it’s parked in their lot when they get there the next morning.

I admit that I had misgivings about this location during my phone calls in terms of arranging when to have my belongings delivered.
From the initial calls, I had a sense that they were reluctant to deliver my things, encouraging me to hitch the UBox to a car we do not have, or to rent their vans and deliver my items myself. When I told them that neither was an option, they then asked if I would be able to unpack everything within a few hours, with the implication that they would pick up the UBox the same day they deliver it. I was shocked at this, since we went with UHaul because their website stated that we had the option of having the box stay at our new place for up to 3 days.
I realize that this was during the peak of their student moving season and UHaul is trying to coordinate their hitches and drivers and such. Eventually, the arrangement was for them to pick it up within a 24-​hour turnaround, which was doable, but still not what the website had indicated.
If UHaul does what the utility companies do and promise a window of time for deliveries, I can go along with that. Instead, I was promised a certain time, and the driver came an hour late. Really not a big deal, considering the moving season. But I can see how people who don’t like to waste time would get frustrated.
The driver was very courteous and delivered the UBox without a problem. And I really liked that he picked it up the next day without even my needing to be there.
The biggest problem I have with UHaul in general is their phone system. It’s the same at the California facility I used before my move. If no one picks up the phone, you are placed on hold. After a certain time, you are forwarded to the «automated attendant». This automated attendant is phone hell. It gets you nowhere. All options they give you are invalid numbers. If you get the automated attendant, hang up immediately and call again (or ask to be forwarded to a manager).
My belongings all came intact, despite a cross-​country move. Not a dish or glass was chipped or broken. But then, this is my 15^th move, so I should know by now how to pack properly.