Sprint Store By Absolute Wireless

Sprint… always pause to take a breath when dealing with them. Location — this space is in the middle of a very busy intersection, with a decent amount of parking unless you go during ‘lunch’ hours, this parking lot is pretty chaotic as it is shared amongst several other businesses. This Sprint is owned by the group Absolute Wireless, and they own several others stores around middle Tennessee as well. The store is pretty small — only about 400 square feet, there is no seating, and a smaller supply of phones and accessories, and many of the display models were missing, so only the info card was shown (not very helpful).
They did have a bilingual service representative who spoke Spanish, but the other service rep could barely speak ‘nice…’ There was a mentally handicap customer waiting in line, and was just talking to the other customers, didn’t seem to be bothering anyone necessarily. He wasn’t loud or obnoxious, but the service rep was apparently annoyed by him and decided to keep telling him to keep quiet and wait in line. The customer of course defending himself said he was not doing anything wrong but did stop talking afterwards. Finally came the handicap customers turn in line, and when he proceeded to tell the service rep his problem with his phone, the rep just said abruptly that there was nothing he could do for him and he would need to call the customer service 800 number, and the service rep quickly tried to get the customer to stop asking questions and guide him towards the door and said he was holding up other customers with problems that could be solved in store. I don’t know if the customers problem could have been solved in store or not, but there was barely a minute of discussion between the two before the service rep was done with him and trying to push him out the door. As I took my turn at the desk, at first with the not so nice guy rep, we tried to solve a problem with my phone’s software. He asked another rep to take over, but never told the other rep what my problem was and said that I was trying to get the phone fixed or replaced… which the latter was not so. So after going with the other rep and ten minutes pass, the rep tells me some information about the cost of replacing a phone to which I did not want to do, I was looking for a repair on the phone not to upgrade it at full price. The rep then proceeds to say ‘Oh… I didn’t even know what your issue was. What were we supposed to be doing for you?’ The other rep that I was working with I thought had given him this information, but apparently not, and the rep I was passed to apparently was not smart enough to know to ask what the issue was. Even the mentally disabled customer had more common sense than the reps that were working this day at the store.