Simply Mac

Service and concern were top notch. Jeff came outside to greet me and ushered me back to the help desk. They worked on my «simple text issue» I thought for about an hour which turned out to be not simple at all to fix. They were very attentive, listened, and really wanted to fix it and explain what caused the problem. These people have their act together!

I managed to travel from Austin to Nashville for the holidays with my Imac but left my power cord at home. I fought Green Hills traffic to the Apple store who not only doesn’t sell replacements but was NO HELP telling me wehre to find one. I should have called Simply Mac first.
They not only had a bunch in their service area but they sold me a replacement at a nearly negligible price. I couldn’t be happier.

Went in the other day to pick up a few Christmas presents and received the best costumer service! It’s much better than going to an Apple store. You get all the service without any wait time! Thanks again for all the help!

My old iMac decided to quit working on me. I took it there to have them look at it to see if it could be fixed. They said it could take up to 7 days. 7 days came and went then finally I get a call saying my computer could not be fixed. I do photography so I had the majority of my photos backed up on an external hard drive but I had not backed up my collection of music. They said no problem we can transfer everything for you. I took them the external drive and purchased a new computer but had to come back the next day because they do not take checks. The guy in the back said leave the computer and we will have everything transferred over in a couple days. Those couple days came and went. I called on the 5^th day and the person on the phone said we had to take the hard drive out of the old one but it’s ready now. I live about 45 miles from there so off I go. When I get there the guy in the back looked a bit confused. No your computer is not ready they have to remove the old hard drive. The thing was sitting exactly where they put it the day I purchased the new one. I asked him if I was getting everything transferred to the external drive why would I have to leave the new computer… by then I was obviously going through computer withdraw… Oh you don’t have to leave it. We will get right on it and call you when it’s ready. As of today Sep. 16^th one month later I have not heard a word from them. Have tried to call, left msgs. and no return call. To me that kind of customer service sucks. I know they may be having some problems transferring things but my gosh a month. I will never ever go back there after I get my hard drive back and I damn well better get it back it does have all my photos on it. Be very wary of that place.

Apple prices without the Apple service.
I decided to shop here to avoid the lines at the Green Hills Apple Store on tax-​free weekend. I called in advance to see how long it would take for my computer to arrive. My Macbook Pro was custom ordered and they said the ETA would be 5 to 7 days. The receipt said the ETA was 7 days. I didn’t receive my computer until A MONTH later (see receipt).
I called on the seventh day asking where my computer was, and they said it would be another week. I then called again the next week they said it was going to be another week. I then called again, they said it would be ready the next week. You think that they would have called me at some point in this process, but they didn’t. I had to continually call them and ask them where my computer was. At one point they didn’t have a tracking number and didn’t know where my computer was. They said, «you should call Apple.» My reply was, «no, that’s your job.»
I talked to the manager to see if he would remedy this issue. He said, «dude I’m just sorry man,» offering me very little compensation for my wasted time. He seemed unbothered by the fact that he lost a customer who spends thousands of dollars on Apple products a year.
This kind of service is unacceptable and embarrassing. If you want to do it right, shop at the Apple Store.

This is hands down the best place to take your Mac for service. They were able to quickly diagnose my hard drive was failing and replace it with a better drive and migrate all my old data off the failing drive.
The computer looked EXACTLY like it did before the hard drive failed, down to the web page I had left open before the crash.
The «other» authorized repair store in town bid the job out at more than twice the cost and we’re not able to organize my data in any useable format.
One of their employees went above and beyond to help me clean up the mess from the other repair store and was a great resource.
Best!