Russell’s Glass & Mirror

I was a 20 year employee at Russell’s Glass, got tired of the new owners greed. Bobby Williams, and totally disgusted at all his racist comments, I can Quote Bobby a many times saying, «If I ever have to hire a African American or a Mexican I’ll padlock my doors» unquote. This is not slander, check their employment history .NOT TO MENTION, BOBBY & his two sons Clay and Daniel, and the head secretary Cindy Wheeler, have an effective plan ripping off the I.R.S…How many customers have been offered by these 4 people. «We will knock off the TAX DOLLARS if you pay cash». Then they throw away all receipts to elude the I.R.S. THE TRUTH SHOULD BE KNOWN.

For the record their employees have always been nice and friendly to me, but there is some serious slacking going on here. More than half of my experience with Russell’s has resulted in waiting extra days (once over a week) for product as my initial trips to pick up mirrors were unsuccessful due to ⁴⁄₅ inch scratches on the surface.

After wasting a good chunk of my time at Lowe’s trying to get my window fixed, the «window pro» finally did something good by referring me to Russell’s Glass & Mirror. I guess he wasn’t completely worthless.
Two panes of glass had been shattered on my bottom bedroom window sill, and I brought in the entire piece to Russell’s. It’s definitely a small location where you just kinda walk into a couple offices to get help. I had everything with me, and the lady I spoke with measured everything and quoted me a price in about 5 minutes. She said they’d have the window back to me in about a week and that they’d call me when it was ready.
6 days later I get a call that it’s ready for pick up. For $ 77 they replaced both panes of glass and put everything back together so I could simply slide it back into the gaping hole in my window and secure it in place. Voila!
I had a great experience with Russell’s. Everything was perfectly measured and fit back good as new. It’s really nice to rely on great local businesses to help ease your mind and make life a bit easier after something as nerve racking as a break in. Also, love that they got it to me in less than a week! For something as important as a replacement window in a house when it’s 3 degrees outside, that’s pretty spectacular.
Note: they are open 7:00am to 4:00pm, but give them a call; they often have people staying late if you need to go in for a pick up or drop off.

After calling for two days I finally managed to arrange for someone to come out and give an estimate. The guy never showed up nor did I receive a phone call asking to reschedule. No thank you.