Ross Dress for Less

Every time I come to this store, the lines are outrageously long and there’s always someone either rude or not even paying attention working the dressing room. I guess I just settled thinking this was how they operate, and come on my days off (when standing in line forever matters slightly less). What’s worse is, they typically have only one, 2 if you’re lucky, cashiers working at any given time. I really love it when they have 5 or 6 employees working on hangers or whatever while the line is 20 – 30 minutes long.
Last night I was treated so poorly, I will NEVER return to this location. (I come at least once a week). As everyone knows, Ross isn’t exactly known for its organization… so when I grabbed a pair of shorts, thinking they were labeled «S», and on a rack with all the other smalls, and didn’t even think twice about trying them on, I was a little irritated when I got home and found that they were actually a size 5. Woops. No big deal, I just had to find another outfit to put together, and I’d just return them. I have never had a problem in my entire life returning ANY purchase-​even without receipts you can get a store credit at almost any store.
However, last night I came to this Ross with my receipt, shorts WITH ALL THE TAGS STILL ON THEM, and original bag they were tossed in just TWO DAYS PRIOR. When I walked through the front door, there were at least 20 people-​if not more-​standing in line. I made a face of surprise, and the cashier Amanda at the front said «Should know better thinking you could just run in here» and laughed. I thought it was really weird of her to say, but I went ahead and got in line since I had driven out of my way to return these. 20 minutes pass by of people who don’t understand personal space while I’m standing in line, and t’s finally my turn.
I approach AMANDA’S register, after she had wasted my and everyone else’s time in line chatting it up with the ladies in front of me, and say hello. She pulls the shorts and receipt out of my bag and makes this face as if she just opened a dirty diaper. She asked me if I had a cat. I said ‘no do I look like a cat person?’ And giggled. She then says «I am not returning these. You clearly put these on a dog or something.»
I then calmly tell her that I thought these would fit and got home, realized they don’t. She said ‘so was there anything wrong with these?’ and I said ‘No they just didn’t work’…she then says «So there’s nothing wrong with them, but you want to return them?».at this point I’m thinking «WTF, Do I need to give a written statement or something when returning an item??»…I said «I’m just trying to return them, they didn’t work. I tried them on and they don’t work. That’s all.» She then tells me I am clearly trying to pull one over on her and wore them. (PLEASE keep in mind at this point that not only is the ROSS tag still on these, but the brand tag that sits over the hip is still on these, and that I would’ve had to go on stage wearing these, and that’s a ridiculous assertion). I just stood there totally confused… and she said «look these have little wrinkles right here, you clearly wore these»…At this point, my blood is boiling and I’ve already started mentally typing out this online review, and I tell her ‘this line is really long, and you’re trying to confront me because I didn’t steam, iron and press, then lint roll these stupid shorts? You’re kidding right?”…She said ‘I can take this shirt back in here if I can check to see it hasn’t been worn but these shorts were worn’…SO, I ask for my crap back, throw it in the bag… drive 30 minutes to the next Ross, walk in, am greeted warmly with no line, and was given a refund immediately with no questions asked. HOW HARD WAS THAT AND WHY DID I NEED TO BE QUESTIONED LIKE I WAS ON TRIAL! THEY WERE $ 10 SHORTS…
AMANDA…you have no business ever confronting, questioning, or accusing a customer of anything… if you even suspected someone was up to no good, you get a manager. or loss prevention. you NEVER start a debate. it’s not your job to police people. You’re there to provide a friendly face and complete transactions. That’s it. I am so insulted and will never return here EVER again.

I go to this place atleast once a month, and I have been a customer since 2008. I like the baby clothing and toys section. I do find some good brands for almost half of their original price once in a while. However, there are times that there in almost no inventory and I barely see baby cloths or toys.
One thing that I can always find here is my favorite purse. I almost bought all of my purses here. There are some other household goods, like curtains, carpets, kithchen stuff, some beuty products, shoes. But some times the inventory is to the minimum.
As for the store, it is not a very organize store and the lines for checkout get very long sometimes. The stuff are ok and some (but not all) are professional. When it comes to returns, always have your recept with you and make sure what you have bought is not being used atall. They are kinda strict for returns.
All in one, I think the store could and should be more well managed and organized… with all that I would recommend checking out Ross, and I think It worths checking it out. You may find pretty good stuff for very discounted prices.

This store needs some help or a new manager. In the section I was shopping there were men’s clothes, kids clothes, everything but the size I was looking for. Really isn’t it part of the job of the store to keep it organized. I’ve seen other Ross stored look much better.

For real people? Is this even a store?
I’ve seen thrift stores with more clothing and organization than this Ross store. All the clothes and shoes are on the floors or everywhere other than where they’re supposed to be. Basically people are employed to do nothing at all here.

I walked in and the store was a mess, the check out lines were long, and an employee was talking about quitting. The quality of clothes seem less compared to other Ross stores around middle Tennessee. I usually shop at Ross but will not return to this particular one.

I’m completely in shock by what I saw when I walked into this Ross. It was a befuddled mess in here! Before I even walked inside I could see the checkout line stretched all the way down the aisle. I’ve been to Ross before when I lived in Texas and it was a great place to shop. This is nothing like that store! Clothes were everywhere and not even in the right order or size, shoes mismatched and looked like they were already worn… it was bad. Even the patrons inside looked like they could’ve been featured on the People of Walmart site. I won’t be coming back to this location. I’m hoping the Ross in Franklin is much better. Not all Ross stores are created equal.

One of the most disorganized and dirty stores I’ve ever seen. Probably a good idea to try other Ross stores and avoid this one.

Does this location even deserve 1 star?
The lines are INCREDIBLY long all the time. They will have 30+ people in line (seriously) with 2 cash registers open. Walk around and what do you see? 4 or 5 «employees» straightening head bands or belts. Basically doing NOTHING to help with the line. I will NEVER go back to this store. Every time I have tried to shop there the lines have been horrible, the place is so dirty, and incredibly unorganized. Who ever is in charge of this Ross location evidentially does not care at all about keeping business, customer service, or over all cleanliness.
Yuck!

Let me preface this by saying I’ve only heard of Ross before, never seen one and I’m a huge fan of TJ Maxx, Marshalls, Burlington Coat Factory et al. I’m the kind of girl that will dig through racks of clothes any day to find a great piece at an even better price.
Not here.
This place looks like a tornado went through it a few years back and they still haven’t recovered.
Literally the overhead signs say «Active wear» and you find career wear, nice try.
Also as a last ditch effort I started just finding a rack and it was just like they have a woman’s clothes department, with swim, outerwear, sportswear, juniors, all mixed together. I’ve seen Goodwills better organized, and that’s no lie.
Skip it, it’s a pigsty.

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I’ve never been to a Ross as sparsely stocked as this. Where were the narrow aisles among the clothing racks I have come to expect? The aisles were large enough to drive a small car through.
I wasn’t here for clothes, but as with the other locations, they made up the majority of the sales floor.
I was here looking for a new pillow, and didn’t find any goose down/​feather ones. Not that I expected to. They did have lots of polyfill. I ended up buying one at Burlington and intend to come back to Ross for the cheap pillow cases.
Otherwise, the random house goods were not enough for me to stick around.

My most recent visit was better than the last. The store was very clean. However, everything was so spread out and inventory was minimal. My question was when are they closing the store?

Not sure why there are poor reviews for this place? But you get exactly what you should expect. It is after all a discount clothing store. If you have some patience you can find some great deals of some real good clothing. With that said, it is going to be a bit of a mess in there, so be prepared but who goes clothes shopping for anything other than getting new sparkly clothes so you can go run the town.
Its not a bad place, I am not too snooty to shop here either, maybe the others feel they are too good to shop in a place like this? Who knows, but when I am after a decent pair of jeans for a decent price this is a good place to start.

I’m pretty sure ALL Ross’s are the same, unorganized, poor customer service, long waits, and not very good quality of clothing options. This one is no different except they did offer a better selection of cologne the most! That is the only reason I come here.

I’ve been to this Ross about twice now. First time, I needed some socks so it was in and out but I still noticed that the employees aren’t cheery or friendly. They just check you out. Second time, I went to look for a few tops. I noticed that the selection was skimpy and it wasn’t very organized nor clean. The store ran out of Ross bags and they resorted to clear trash lining bags. I’ve been to a number of Ross and this has to be one of the worst ones.

It’s absolutely the place to go if you need a spatula, some old Paula Dean branded whisks, oddly shaped glass containers, a flagon, a 1-​armed hello kitty with fingerprints embedded in the plastic, oddly very decent plates, a small screaming Armenian child, one shoe in your size, spaghetti, clothes that are alternately expensive, or not so much that look like they should be at a 1980’s garage sale.
You can find designer knock-​off colognes, plastic knives, lobster bibs, scarves, a depressed 28 year old man wondering why his girlfriend is going through a pile of garbage, misplaced clothes by the sack full, long lines, people arguing over prices to return things, and a security guard or two.
I’ve got to say, I find this place interesting in the way I find museums interesting «why would someone invent such a thing?». There’s a lack of cohesiveness however that makes it not so much a store as a garage where things were priced by someone who didn’t quite know the value.
I think the place used to be significantly better, but my time in it over the years it’s degraded significantly. I realize it’s a dumping ground for overstocked items, but it looks like the last days of a going out of business sale pretty much constantly.
Don’t buy anything there you haven’t tried on. If you do, imagine your salary, imagine how much of it you’ll be flushing in a 20 – 30 minute wait for 3 people in front of you. There’s never a time I’ve been there where there wasn’t a line and a pileup caused, usually, by one of their customers.
Add to this the insanity of the parking lot, and you’ve got a place that’s sort of on my not-​visit list… or at least park as far away as is possible.

No!

I’ll preface this review by saying I love to ‘treasure hunt’ at places like Ross, TJ Maxx and (maybe someday in Nashville — PLEASE!!!) my favorite; Nordstrom Rack. I grew up trying to find cheap ‘trends’ for back to school at these places, as my parents gave us $ 200 and we had to make due.
That being said, this is the worst Ross ever, which is mighty mighty unfortunate as its 2 seconds from my house and in any other case I’d be there regularly. Its always been dingy and had long lines, but lately its included the following:
Zero selection: it looks like its going out of business but its not. I can always count on a cute dress here, but lately its been mumu’s rejected from my old Girl Scout leader and a pant suit my granny would eschew from her ‘church line’. Additionally the entire wall that used to be full of useful small items like running socks, hair bands and panty hose is literally barren.
Customer Service: Um, there is none. I recently returned a dress on the 30^th day (I know, my bad) and still received a flimsy paper voucher for my ‘credit’ — they cant even offer a gift card. Like I’m not going to lose a 1×2 inch piece of paper? I also waited in line for 25 minutes while some guy sat behind the desk right in front of me filling out paper work (he was a manager). Priorities much?
Blech, the aisles are always awkward, the sizes never in order and the ‘loss prevention staff’ are obvious and super creepy.
Look, I’m obviously not in Nordy’s and don’t expect as much, but this place has gotten so low brow and ridiculous I will save my bargain finding fun during trips to Portland/​Atlanta for H & M and the Rack.

Ok, yes, this store is gross. Unfortunately many discount stores, such as this one, are filthy. With that said, I had a clothing emergency (am I the only one who has serious trouble finding a strapless bra that doesn’t end up sliding down around my waist?!?) and HAD to find a bra that would actually do what it was supposed to do… support the twins.
Not only did I find one to suffice for the time being, but I also bagged a great deal on a super cute Calvin Klein dress. ^awesome^
But, I didn’t stop there. My other finds included some workout wear, and several cool, ‘just had to have’ items for my precious pooch!
BTW, be careful of the woman working the dressing rooms! She reminded me a bit of the soup nazi from Seinfeld. Scary.