Pinnacle National Bank

The service at the West End location is always super fast and super friendly. Rumor is, they still offer free checking and savings accounts! The parking lot can be tricky at times, it tends to be crowded and the spaces are very small. Make sure you to look both ways when crossing the lot to make sure you’re not hit by a speeding Jimmy Johns driver, seriously!

Free checking accounts at Pinnacle! Praise be!
The location on West End has been kind to me. Easy to walk or drive to, friendly and helpful staff. The beta fish are a nice touch to the teller counter.
I’ve never had an issue at this branch. I’m always in and out within 10 minutes.
The only problem with Pinnacle in terms of customer service is that there is no lobby open on Saturdays near downtown or Vanderbilt. If I need to do a transaction in person, I have to drive about 30 minutes to a branch open on the weekend.

I’ve had an account with Pinnacle for a number of years now. Overall, I have zero complaints. Their checking accounts are (STILL) free; the online banking platform is well laid out easy to use; and the people are super helpful. Pinnacle isn’t a huge company, so their ATMs can be sparse in some areas, but they’re pretty convenient in middle Tennessee. The folks who work at this branch seem friendly.
When I had my debit card information stolen, I got a phone call from Pinnacle (on a holiday weekend) to notify me of potentially fraudulent charges immediately. When I verified these purchases weren’t mine, they deactivated my card electronically and I was able to get a new card printed for me the next business day. As much of a setback as it is having your card info hacked, it was nice to not have to wait to get a new card in the mail– they just printed out a new one on the spot.
I’ve never had a problem from Pinnacle, and they’ve helped me fix every problem I’ve encountered/​caused. I’d totally recommend using them.