M.A.D. Mobile Auto Detailing

I had my carpets and seats shampooed at my 9 am appointment time this morning. He showed up on time, and spent almost 2 hours cleaning my car. Mind you, they come to YOU. It can’t get anymore convenient than that. The guy did a great job, and I was super pleased. I only asked for a partial detail and they adjusted the price accordingly. I would recommend this company to anyone.
As for the other reviews, you have to keep in mind that MOST people leave reviews when they were unhappy with someone’s work or the customer service. MAD may have had a handful of bad customer reviews, but that doesn’t account for all the GREAT work they have done. It seems like most of the frustration from the other reviews may have been due to Groupon difficulties, which isn’t always the fault of the company. (I’ve known of businesses that have canceled their subscription and Groupon does not comply.)
Overall, I give this company 5 stars. Give them a try!

Gosh, I really wish I would have read all these reviews before I dropped the hint to my mom that the Groupon for MAD would be a great Christmas gift! Now we are stuck with a Groupon that’s no good and my truck is still dirty.
I, too, scheduled my appointment prior to the expiration of the Groupon, but because they do not do detailing during the winter months, I was forced to schedule 2 months out. I received a prompt confirmation email showing my scheduled time. Then last week I received an email from them notifying me that my Groupon was expired and that I would need to pay the difference. I responded to that email with a few questions regarding what the difference in price would be and about the location of my detailing. I did not receive a reply, so the day before my scheduled appointment I emailed them again. I did get a response; a brief response — 1 short «to the point» sentence. I replied back and asked again about the location I selected to have my detail completed at and I received a one word reply. I then proceeded to pay the difference via Paypal to the email address that was being used for correspondence and that was indicated to use in a previous email. I received a notification from Paypal that the email address did not exist. I forwarded that email to MAD, only to receive a response that sent me over the edge. They told me that the Gmail email address I attempted to use does not exist and to send it to Yahoo. They had never mentioned a Yahoo email address and the «tone» of the email message from MAD was, more or less, like I should have known where to send it. I canceled my payment and told MAD that I will not be paying the difference until someone showed up because I did not feel comfortable with this sort of transaction. And that is where MAD stopped responding.
I made sure to leave work early to be home in time to wait for their arrival and, just like what happened to everyone else that has dealt with this company, they never showed up.
I visited their website and noticed a phone number posted, which was not there earlier in the day. I called and got the «voicemail box» is full message.
So in conclusion… don’t use this company!!! I don’t think they actually exist! I should have known better when I saw only 2 testimonials on their website. And if only I would have thought to use Unilocal!
Buyer beware…

Horrible experience!!! Do not give your money to this disreputable company

i cannot stress this enough — do not use this company.
i, too, purchased the groupon for the auto detailing. i live just outside of kansas city, and scheduled online to have both my husband and i’s cars detailed. at our scheduled time, nobody came. once we got a hold of the guy, dave, he said he had a family emergency, and asked if we could reschedule. although very annoyed that we had gotten car seats and random shit out of both of our cars, let alone had to stay at our house for the 3-​hour promised window, we obliged and rescheduled.
on the day of rechedule, surprise — dave didn’t show up again. when my husband called, he had to leave a voicemail. the guy then texted my husband (super professional) that he had to go into his other job, and would call the next day to reschedule again. guess what — never called the next day. after leaving 2 additional messages for dave, we gave up and called the company. since i was pretty fired up, i didn’t want to leave a message… and it took 8 different tries of calls to talk to a person. upon explaining the situation, the gal told us that dave had been a problem, and she offered to reschedule for us. we asked if there was anyone else we could have detail, to which she replied that dave was the only employee of theirs in the kansas city area. um… what? after additional prompting, she said, «honestly, i would probably just go ahead and take a refund if i were you.» so we did.
when the refund check came, it was super shady… the return address on the envelope was under «MAD Services, LLC», under the zip code 37 203… and the actual check has «Get MAD Mobile Auto Detailing», with no address — just that name, then «Nashville, TN» with a zip code of 37 209.
at this point, i’m shocked that we actually got a check, although who knows if it’s going to clear or not.
i’m contemplating writing groupon to tell them to never deal with them again… so super disappointing, not to mention completely unprofessional and totally unreliable.

Should have read the Unilocal reviews first! :(
I bought a Groupon for auto detailing from M.A.D. and scheduled an appointment online (only way to schedule is online). I received a confirmation email and a reminder email the week before saying that my car would be detailed as scheduled. The car was supposed to be detailed at 12:00. 12:30 and no sign of anyone. I called M.A.D. and they tracked down the local detailer, who had apparently double booked the date and asked if I could reschedule. I asked for my money back, and am awaiting reimbursement. Good idea, but horrible implementation. Take a chance, maybe it’ll work out for you! But be prepared for disappointment.

I live Northwest of Washington D.C. and got a Groupon for «Full Detail». Booked it 2 – 3 weeks in advance. Few days before the date they changed the date without asking me. I accepted the new date and time without complains.
The detailing guys arrived at time and were courteous and polite. I noticed that they are actually subcontractors. However I am not happy with their work. The space under the gas-​tank lid cover is untouched. The motor is untouched — I was told this is not part of a «Full Detail» !? The mats were wet and next day they started to develop a stingy dirty-​wet-​carpet smell. Also, they were not equipped to remove a sticker from a front windshield.
Not happy — spoke with Kirk on the phone but he did not resolve the problem to my satisfaction.

I bought a Groupon for two car detailings and booked more than a month in advance on their website. They never showed up, never called to say they aren’t coming, nothing. In fact, I called them to confirm days in advance and they didn’t pick up the phone even after I left a message. Don’t trust them with your money and don’t trust people that do business this way. Called Groupon for a refund.